Community Resources

Good Morning, How long does it take to approve a Consent to Educational Data Collection From? One of our staff is trying to create a free account and inadvertently selected 13 and under. What do we need to do in order to rectify this problem.

How can I access an account I have just opened and paid for if this keeps happening?Is there an email where I can write to a human as opposed to a bot?Thanks,John O'Dowd 

Hello, I recently received an email from zoom stating that my account is using more than the available cloud recording storage and that Cloud recording will be disabled on Jan 11. This is an integral part of our business and I cant afford for this to happen, it shows me that I have used 334.28 GB (6686% used)  of the available 5 GB (I dont understand how this is possible??) and that I either need to delete or buy additional storage space, when I go to the page to purchase it I can see that it's asking me to pay 100/month for 1 TB of space, is this what I need to purchase? My billing will go up from 19$ monthly to 119$ monthly for the cloud space, is this the only option? I'm confused as how if I am allowed only 5gb how have I been able to use 334, is there any way around this? I am not able to connect with zoom representatives! Please help!

Hi, i have an issue with the subscription cancellation. I cancelled the subscription at jan 19 2023, but until february 28 2023, the refund (credit to that cancellation) still doesnt appeared in my credit card transaction detail. How many days is the refund/cancellation to be appeared? Please someone with the same problem could help me. Thank you

사용자 이재학 id 7246178532 닉네임 이재룡(오산대원 이재룡) 2023년2월17일 제품구매 1년치 자동계약이 되어있어서 해지 요청을 합니다. 저에 삼성카드로 1년치 22만 결제가 되어있는데요 해지 요청을 합니다. 그리고 이재학명의 삼성카드로 환불요청합니다.

How can I request a pro account for only 1 subuser in my account? Is that actually possible?

I have been charged January and February when I cancelled my subscription in December 2022? Please re-inmburse me asap 

i can't sign in on laptop, but i can use the same email and password for both website and phone. Seriously, we need help but it shows a basic plan can't report a problem????? So it is means i have to pay money before u all solve my problem ? annoying🙂 

I have paid for 3 accounts. One is working fine, one is deactivated, but even as Admin it won't let me reactivate it and one is linked to a person who has left and I need to change the name and email. I can do this however it sends an email to the past owner of the email address, the email account no longer exists! What can I do, as I need all three account to book meetings on, I'm paying for 3 but can only use one??Thanks  

My employer has been trying to get his profile picture to display during zoom calls but it never does. It does appear when looking at his account information but not when he joins a call hosted by someone else. He does ensure he logs into his account prior to joining. How do we fix this issue?

I successfully changed my email address, but on trying to sign in again, I get an error message saying that my session has ended and that I need to sign in again. I've tried signing in a number of times but keep getting the same error message.

I changed my email address in profile settings. I was notified that email confirmation was sent to my old email.Problem is that old email does not exist anymore. How do I resolve this issue ?

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Zoom has sent me an email with a discount coupon for contract renewal But I search to pay the invoice and apply the coupon and it does not appear An orange dot appears on the coupon and it says pending

When using a new device I need to accept the Zoom Terms and Conditions, but there is no way to do so.  The terms and conditions appear as one long page, many legal sections and paragraphs.  The end (as far as it is displayed on my device) is Exhibit A, Binding Arbitration, section G. Severability.  I assume that’s the end of the Terms and Condition but don’t really know for sure.  There is no way to accept the agreement.  No button at the end, no little box to check off that I have read and understand the document, no pop up screen saying I must accept in order to continue. Not sure what to do next.  But I can’t join a meeting until I accept the TandC. Any suggestions? Jennifer

My monthly bill for zoom account is 14.99 usd but when i checked my account it was charged with 29.98 usd. Can someone from tech support resolved my problem? they charge my account 59.96 usd for the month of January and February 2023, ty

Does somebody know how long it takes that Zoom unlocks my pro account?I payed via instant bank transfer hours ago and it still says "after receipt of payment we will inform you by mail". 

Hello  I have a licensed account (one year license) and just bought the webinar for one month as need to use it this month. Nonetheless, after purchasing it, cannot see it available to be used. How can I sort this out? thanks

Hello there i have been paying for 3 accounts instead of 1 for 31 months and only just noticed! is there some one i could speak to? Id be so grateful to have this rectified!

I do not remember my password and do not know how to reset it  

I would like to inquire about payment by ZOOM line.If I have my credit card number saved, can I pay by myself?

My email address with which I created an account at the time (email address for registration) no longer exists.Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the non-existent email address that I do not own anylonger.I have tried to change the email address for registration, but then a verification email is sent to the email address that no longer exists and I am unable to enter a different or change the  registration email address.how can i do this change now

Three...two...one--HAPPY NEW YEAR! 🎊   The Zoom Community Team would like to express our gratitude toward each and every one of you for making 2022 such a successful year for our community! This year we grew to over 190,000 community members, and we are amazed by the sheer number of discussions and helpful solutions being provided in our community each day.    Thank you for an incredible 2022!    Can't wait to see what 2023 has in store for us 🤝   --The Zoom Community Team 💙     Please share your most memorable moment on Zoom in 2022 in the replies below! 👇

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens.