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Newcomer
Feb 1, 2023 4:20 PM UTC
Question

Pro subscription doesn’t work!!!

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    6 replies

    Community Manager
    Feb 2, 2023 3:56 PM UTC

    Hi @biblern not sure what you mean by your subscription not working, have you already assigned the license? More info on assigning licenses here https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

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    Explorer
    Feb 2, 2023 4:07 PM UTC

    Agree! I have the licensure since last May and in the last 3 weeks now my crucial meetings are being cut off at 40 minutes asking for an upgrade! I am so upset! I have tried three times to have this rectified. And can't speak with a human! #refund #ridiculous!!!

     

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    Community Manager
    Feb 2, 2023 4:33 PM UTC

    Hi @mm2020 per my response, have you assigned the license? 

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    Explorer
    Feb 2, 2023 5:15 PM UTC

    Yes, I have applied the license, as I have mentioned many times.

    This is an internal problem-- everything was fine until it wasn't/ My subscription is paid until May. This interruption started out of nowhere- the new year? Do you want an upgrade commitment 5 months in advance?

     

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    Newcomer
    Feb 28, 2023 4:02 PM UTC

    I have Pro subscription that. It works on my phone but the 40 minute is on the laptop. Why/

     

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