Community Resources

Hello, We recently applied for the Zoom for NGOs program to receive the 50% discount, and our application was approved. I was instructed to follow a link to complete the purchase. However, when I switched the subscription from an annual plan to a monthly plan, the coupon became unusable, showing the message: "You are not eligible to use this coupon."I submitted a support ticket regarding this issue two days ago, but I have not yet received a response. Given our upcoming event, we are in urgent need of activating the Zoom plan as soon as possible. Could you please expedite the resolution of this issue or advise on how we can proceed to apply the NGO discount to a monthly subscription?

I am trying to sign up for an upgrade from a free to a pro account using the 40% off for the Black Friday weekend special. I keep getting this pop up window when I try to continue that says “Unable to continue. You have chosen a billing cycle that is ineligible for this coupon. Click go back to close the eligible billing cycle”. Tried switching to a monthly plan but that does not have the discount. Does anyone know what to select to not get this pop-up anymore and move on to the next page to pay?  Thank you. 

サインインするには、5.17.5以降のバージョンアプリが必要と出て使えません。ITチームに連絡と書かれてあるのですが、連絡先すら提示されず八方塞がりです。緊急で使うのにもかかわらず使えない状況で困っています。

why am i getting a message about having an outstanding invoice when all my invoices have been paid? This has prevented me from streaming.

Address header was *********** Recieved and email with the subject of User Disable Notice:We've temporarily suspended your Zoom because your email failed to sync with our server.At this time, you will not be able to join any meeting request until you verify your (email address)Verify Now button that results to - https ://f005.backblazeb2.com/file/ue37qq1/Zoom3.html Email orginated from Germany - IP 85.215.236.114

I cannot upgrade my account because Recaptcha is blocking my payment for 'security reasons'.  Ironically, I cannot get help from live chat because my account is not important enough to have that ability.  I assume once I upgrade I will be able to get support... but I can't upgrade until it accepts my payment.  Do you see my dilemma?  

I get a 500 Internal Server ErrorWhen Create New Organization

I have the basic account. I'm not getting the verification code in my email to terminate my account. I have checked my spam folder. 

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

Why don’t you offer an intermediate plan – on that meets the needs of families, one that is more affordable than a pro or business one? Ideally it would be a non-subscription single pay one that would provide at least 2 hours of time. That would be a real blessing for a lot of us folks who are not in a business that brings in money but want to enjoy connecting with family members for more than 40 minutes. Sometimes that just cuts off important conversations between caring members of society. I would be happy to pay around $50 for such an app. That would bring in more than a lot of folks using the free version and feeling a bit cheated there is not an affordable one that will provide more time for a reasonable cost. Trust me, there are a LOT of us out here. 😊

I have paid a monthly payment today on 22 June but on renewal there is 22 June written how to solve this error

Hi all,We're currently on the Zoom Business plan with 12 Workplace licenses, primarily to access the Language Interpretation feature, which is essential for our international meetings.As our active user demand has decreased, we're exploring whether it's possible to reduce the number of paid Business licenses to, for example, 8—without losing access to the Language Interpretation feature.Could anyone advise whether this is technically and contractually feasible? Alternatively, are there any lower-cost options—such as add-ons with the Pro plan—that still provide access to Language Interpretation?We’d really appreciate any guidance on how to adjust our plan while keeping this key functionality.Thanks in advance!Best, Kirsten

Good time of dayI'm very sorry, but I forgot that I need to cancel the subscription because your service withdraws money in advance.So please return the $18 back, pleaseWe periodically use the service and are very satisfied that you will not lose a clientThank you

Hello..I had subscribed to Zoom basic plan using my personal email address while back.  Recently I upgraded to Zoom Pro for my own business.  However, when scheduling meetings, the invite goes from my personal email and not my business email.  Since I use Zoom mainly for business purposes, I would like to transfer the subscription to my business account which means the Pro plan will apply to my business account and the basic plan can continue to be on my personal email.  I do not mind deactivating the basic plan altogether.  I do not wish to pay double.  Can someone please help?Best regards

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

How can I disable the ability to log in from other devices using my account without my permission?

No text available

In article 1.2 of the Terms of Service it says: "1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited." Does this also apply when someone is bad with technology? A teacher of mine has asked me to create a zoom account for her lessons because she finds it difficult. I want to create her account today, so I would know her login info and would probably plan her meetings, so she only has to click on a link to join them.

I subscribed to the Zoom Phone service today ($10/mo). I didn't realize that the account was attached to an old workplace and all my emails went to my former boss and I couldn't figure out how to use the phone service. I ended up having to cancel my subscription, but it doesn't look like I get a refund for it. Since I already paid the money for it, can I get it transferred to another account? Edit: I called billing to get a refund.

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following: "Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error. I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue. Can someone please help me to find out what is really going on with my computer that is having this issue. I have created at least 10 other accounts, for testing, which are ALL having the same issue. 

¿Como puedo ponerme en contacto con los desarrolladores? Mi cuenta de zoom fue bloqueada ya que había olvidado mi contraseña pero tampoco podía reestablecerla. 

Even after upgrading, the account still shows as Basic.I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000Please fix it for me quickly.. very urgent.

  Good morning, I'm having trouble accessing Zoom. It tells me it's sending me a code to my registered email, but it never arrives. It's terrible that every time we try to log in, even from different devices, this keeps happening again, putting my activities at risk. Can you help me?

No text available

No text available