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Newcomer
Pavlo25
Newcomer
January 15, 2024
Question

subscription cancellation and refund

Good time of day
I'm very sorry, but I forgot that I need to cancel the subscription because your service withdraws money in advance.
So please return the $18 back, please
We periodically use the service and are very satisfied that you will not lose a client

Thank you

    9 replies

    Newcomer
    rait1980
    Newcomer
    April 12, 2025

    I'd like that option too.

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    Newcomer
    lloydjamesross4
    Newcomer
    June 3, 2025

    Didn't need $200 workspace sub more than a month to talk to tech once. Just got charged again. Can i cancel and get that refunded please?

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    Employee
    Mandel
    Employee
    June 4, 2025

    Hi @lloydjamesross4,

     

    Welcome to the Zoom Community!

     

    I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription fees are billed upfront and are non-refundable once processed. To prevent future charges, you can cancel your subscription and your paid plan(s) will remain active until the end of the current billing cycle. If you’d like assistance cancelling, please submit a request to Zoom Billing.

     

    Let us know if you need further assistance. 

     

    Thanks,

    Zoom Community Team

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    Newcomer
    JohnSwannick
    Newcomer
    June 14, 2025

    In UK consumer regulation I believe you are required to notify in adance when renewal due.  I received no such notification.  In that event I believe you are required to accept cancellation and refund on at least a prorata basis.

     

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    Employee
    Mandel
    Employee
    June 20, 2025

    Hi @JohnSwannick ,

     

    If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. This is a case-by-case situation and our specialists will need to access your account to provide an answer to your question. Should your country have a law surrounding auto-renewal clauses such as cooling-off periods, a refund may indeed be possible.

     

    Cheers,

    Zoom Community Team

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    Newcomer
    PETERJOHN
    Newcomer
    June 22, 2025

    Greetings of peace and goodwill.

    I hope this message finds you well. I am writing to respectfully request a refund for a recent Zoom Pro subscription that was mistakenly purchased under my personal account. The subscription was intended for school-related use, and I unintentionally subscribed through the wrong account.

    Upon noticing the error, I promptly canceled the subscription to prevent further charges. I would sincerely appreciate your kind assistance in processing a refund for this accidental transaction.

    Thank you very much for your understanding and support. I look forward to your favorable response.

    Respectfully yours,

    VILLAFLORES, PETER JOHN A. 

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    Newcomer
    RotaryD9111
    Newcomer
    July 2, 2025

    Hello,

    I activated an annual subscription plan on June 27th, 2024. I didn't remember to cancel my subscription before June 27th, 2025, so the subscription was automatically renewed. I need to cancel the subscription and a sum of $171.89 was debited from my account. I need to cancel the subscription immediately and get a refund because I already have another Zoom account subscribed and running. I already know how to cancel but I need to know how to proceed with the refund.

    I will be very glad if you can assist me with this.

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    Employee
    Mandel
    Employee
    July 3, 2025

    Hi @RotaryD9111 ,

     

    Welcome to the Zoom Community!

     

    Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

     

    Thanks,
    Zoom Community Team

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