Community Resources

Yesterday I paid for Pro but it hasn't been uograded yet. What can I do? 

Hi,I was recently made an admin of an account who I do contract work for, which meant that our accounts became merged. It was then decided that I didn't need to be an admin and I was subsequently taken off their account however it looks like our accounts are still linked:I am paying for my Pro account and payments are being taken out monthlyI only have 40 minute meetingsI keep getting emails saying my storage is nearly fullThe recordings on my storage belong to the contractor, not myself.Any help would be appreciated!

Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please? 

I want if e-mail disconnected will delete that account immediately.

Our next payment date is February 28th, but it is difficult to pay because the fiscal year is over.I want to change the payment date to March 1st, the next day, can I change it?

Hi everyone,   I've noticed that users can be assigned "Zoom Phone Basic" plan which is extension-to-extension ONLY; we didn't pay for it so I'm assuming this is some kind of a free-bee   Our normal users get Zoom One Business Plus and our public area phones get Zoom Phone so my question is this:   Where did "Zoom Phone Basic" come from; since it doesn't show up in the billing section is there a limit to the users assigned "Zoom Phone Basic" and lastly could there be an ATA that I can assign "Zoom Phone Basic" to and use it just as intended for old POTS intercoms and extension-to-extension ONLY calling?   If yes what ATAs do you recommend, single POTS; or multiple; don't really care   Thanks Boyan  

This morning I upgraded to to Zoom One Pro so that my meetings wouldn't time out after 45 mins. However, the first meeting I've had since the upgrade still did. I have checked my account and received an invoice stating that I have indeed upgraded. Is there something else I  need to be doing?

Today I bought Zoom Pro. The Zoom service is not available in the requested location. (200).Error Code 200Desktop with Chrome Browser 

Buongiorno,mi sono accorta di aver pagato la Fattura di Dicembre 2022, DUE (2) volte.Please accreditare su mio conto il Second pagamento.ThanksAngela Orlotti***********

Hi I have the free basic zoom but I need to do a 3.5 hour meeting. Can I subscribe for 1 month then cancel the subscription please ? Thanks 

Can somebody can clarify why my invoice is too high?  

Trying to upgrade Zoom.   The free version and it will not let me. I host for 40-50 mins at the most.

Hello I am trying to accomplish one of two things.  I have an existing Zoom profile already created; however my employer is now using Zoom causing a duplicate profile. Ideally I would like to remove the profile I created - does anyone know if that is possible? Thank youBeth 

Hi, 2 questions: I have added a new user to my account with a license. She shows as a licensed user but the Admin setup guide  still shows In progress despite her accepting the invitation. Is this normal and does it take a while to process? She has accepted the invitation to join and is showing on my list of users. She cannot access a recurring meeting that I had set up and now want her to run. Any thoughts? Thanks

I recently changed the email address from which I log in, on the website and in the application through my Mac it works fine, but I cannot log in on my iPhone application with the same email and the same password, it is listed as invalid, is there a solution?

Hi,  I've been using zoom for a couple of years and now (19/05/2023) I tried to update my credit card it said to add country in my address. I look for cambodia and didn't see cambodia in the list of countries. What can I do ?  

My account was charged for a monthly and yearly subscription. My zoom account shows that the yearly charge was credited back but today I got an invoice that I was charged the full amount and the charge hit my bank account  

I want one year subscription and I pay money 💲  but my subscription will end only in 3 monthPlease solution it how I get my subscription 

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How can I pause my subscription? And app store just giving me option for cancel it!@Everyone 

I am writing to bring to your attention an urgent matter regarding my Zoom account and payment status. I have been charged for the Zoom services.Despite the payment being deducted from my account, the status of the payment is still shown as "processing," and my Zoom recording service has not been activated. I would like to inform you that I have also been downgraded to the basic level, as indicated in the invoices that have been cleared.Considering the importance and urgency of having the Zoom recording service active, I kindly request your immediate attention to resolve this issue as soon as possible. I rely heavily on this service for my professional activities, and the lack of access is causing significant inconvenience and disruption to my workflow.I would appreciate it if you could provide me with a prompt update regarding the status of my payment and the activation of my Zoom recording service. If there are any further steps I need to take or any additional information required,

why is it so hard to leave zoom.? i cancelled but they still took a payment two weeks later.there is nowhere to take my card off the account either.it makes me never want to rejoin either. i never expected this from this company. id like a refund. annoying having to waste my time with this

No puedo aceptar la oferta. 

I was charged for an unauthorized account and PayPal will not assist with me getting my money back. I submitted a trouble ticket.  I am in a financial bind and need every penny I have in the bank.  Can someone with zoom or anyone help.  How do I get a refund.  I did not authorize this account.  Zoom has to have some type of humanity.  I am a very low income persona and cannot afford this.  I cannot pay for rent and can be put out of my home due to this.  I really need assistance.

Hi, I'm trying to upgrade my plan from basic to pro. but I'm having trouble making the payment. It only is showing option to pay from credit card and i don't have one. It's not showing me any other options. I've tried with different browser as well. I can make payment from debit card but its not accepting. I can do it from internet banking or Paypal or Paytm, if I get option. Please help me find solution, thanks.