Billing & Account Management

HOW TO DISABLE SUBSCRIBTION USING MY CREDIT CARD, I DONT KNOW WHO'S ACCOUNT

El día 18 de Julio compré sala zoom de 100 personas por $14,99 y me programaron la persona que me configuro un sesión para las 6:30PM de Ecuador no pude conectarme porque me sale como básico no sé si hubo error al ingresar la información 

Hello there,My account which I bought one year plan for in January was downgraded to basic without my consent. I have tried several options but despite charging me $161 for a one year plan in January, I was downgraded to Basic on June 15 with no communication whatsoever. Under invoicing, I see a credit balance of $98 but this is nowhere to be found. Not refunded to the card where funds came from and if i try the subscribe option again, it asks me to make payment afresh. How do I resolve this urgently please?

The image below is our invoice. We used to have 11 separate Zoom IDs, but we recently consolidated them into one ID based on the specific date. However, we noticed that there is an additional invoice payment. We are curious about the reason for this charge.Please note that the translation may not be a literal representation of the original Korean text, but it conveys the general meaning and context of the message. If you need further assistance or clarification, please let me know!  

On 23rd June I signed up for zoom pro and on 26th June the money came out of my account. On 23rd June, I set up two meetings for tomorrow and sent the links out, but when I came to log in today it said the account hadn't been used before. I need to log in to the account with my Pro linked to it that I set up the meetings in urgently for work.  I had an old zoom pro account linked to a different email, but that one is on Basic with no meetings upcoming either so it's not a case of wrong email address. 

I am downgrading my licenses. Moving from 5 to 2 licenses. I only have 2 assigned now. Keep getting email that I have too many license assigned. the other other licensed item is a room - but going into to manage this there is no option to remove the license on this. Any help is appreciated 

Last I week logged on as usual to my zoom account to a meeting I had arranged and after 40 minutes I was being asked to upgrade.  Then I noticed that my Zoom Pro had dropped to basic and all my billing history had disappeared.  I paid my annual account fee for Standard Pro Annual on 31st July 2022 and so the subscription is in date.  Can someone from Zoom contact me please. 

Hello, how can i host 300 people without upgrading to business ,  

 “Unassociate and create your own account.”How can I cancel the operation?

Hi.I have canselled my pro account but zoom has charged my credit card. let me know how can i get refunded.

No text available

hello , you just billed my C card 170 $ for no reason, my plan is free plan . what to do now 

Hey Zoom Community,I hope someone out there can hear my plea for help! I've been dealing with a major Zoom headache for the past four weeks, and it's seriously impacting my productivity. I can't seem to get in touch with anyone from Zoom support, and I'm at my wits' end.I have a paid Zoom plan, but I'm unable to use it due to some technical issues. I submitted a help ticket four days ago, but it feels like my message has vanished into the abyss. I've even tried reaching out to Zoom billing, but I've been stuck on hold for what feels like an eternity without talking to a real person.I've got important work and meetings to attend, but this Zoom trouble is throwing a wrench into everything. I'm growing more frustrated by the minute and could honestly scream!If anyone in the Zoom community has any magic tricks or helpful tips, please, pretty please, share them with me. I'm desperate for a solution and would be eternally grateful for your assistance.Thanks in advance for any help you can of

I want to pay the package of Zoom One Pro, but there is a problem, every time the Zoom site does not accept payment, and I have tried more than one Visa Card and MasterCad.. There is something wrong that I do not know.

Hola, no puedo acceder al correo que uso para iniciar sesion, y no puedo cambiar ese correo, porque envian un codigo de confirmación al que no puedo abrir.Se puede hacer algo?Gracias

Necesito saber cómo solicitar una devolución de dinero. Pagué un plan por 1 año y solo lo ocupé un mes, por ende me gustaría saber cómo contactar a call center o en qué parte de la página web solicitar ayuda.

1. I have nearly 10k contacts that are synched to my Zoom app on MacOS. 2. They are not synched to Personal Contact on the Zoom portal 3. They do not appear on my iPhone Zoom app   I want to download these contacts but there does not seem to be any means of doing so. I would like to know where the data is stored or have a utility to retrieve them.   This problem originated when I had a different email provider and synched my contacts. I discontinued that email service and did not realize that all my iPhone contacts were stored on Microsoft Outlook via that email provider. When I cancelled the service, I lost all 10k contacts. It is a miracle to find them in Zoom. I want to be able to load them into my phone and current email address book and back them up somewhere.

The OTP is being sent to an unofficial email addressHow can I change the email address for receiving OTP?

HiI have to accounts1) free account on my personal address2) paid subscription on a corporate address which I had for a contractor assignmentThe assignment is finished, so the email address will be terminated.How do I get the paid subscription transferred to my personal email address? Changing the address in the paid subscription to my personal address doesn't work: I get a message that there's already an account on that address (which is correct)Adding the private email to the paid account ain't the solution, as I wont have access to the email address associated with the paid account.looking forward to your responsergdsCharlie 

Can I use zoombasic free license for commercial purpose? What is the directionaround it?

hi everyone, I have purchased for a zoom plan with ~ 1000 CAD for the next whole year. Then I accidentally used a unapproved (or fake?) version of zoom app which is from the Chinese app shop to log in. My account is suspended and blocked immediately.I understand that I have violated the user condition and terms, however this 1000 CAD meeting room is not even used once, now I don't even get a way to ask for the refund. Do you think this is acceptable? could you someone help me please? Many thanks!

Hi, I have an annual sub until 24 June 2024, but today I would like to cancel the sub since the company will only need to use it until this Dec.The problem is, I got some kind of message that kinda confuses me.It says: "By canceling your paid subscription, you will lose access to your cloud recordings." Is it means that I will lose access today as I canceled or it only will happen after 24 June 2024?

hace 3 días me llego un correo con el detalle del pago de un servicio que no he contratado. El año pasado tuve un plan full pero lo cancelé y no volví a contratar ningún servicio de Zoom. Por lo que, EXIJO LA DEVOLUCION DEL DINERO DESCONTADO DESDE MI TARJETA DE CRÉDITO Y LA CANCELACIÓN DE ESTA NUEVA SUSCRIPCIÓN. 

現在、月払い、アメリカドル払いです。年払い、日本円払いに変更希望。まず年払いの変更はできました。日本円払いに変更ができませんでした。（当日処理不可の案内あり）どのように変更手続きをすればよろしいでしょうか？

I need to change the Account Name and Owner Name. Does that affect my already scheduled zoom links?