Billing & Account Management

It cannot install.  ESET blocks your install.   

Zoom disabled my account  twice and i have done nothing wrong. i had a zoom meeting session with one of their representative today which she had no idea why my account might have been disabled. Well i am glad this is done at this stage it speaks volume the company isnt reliable but i felt scammed cos this is the second account i am opening and i have paid twice. Please i will be glad to get a refund because i have done nothing wrong and zoom have no explanation for what i did for them to disable my account. I havent used the account cos i wasnt assigned a toll free no which a ticket was created for. These was same thing that happened the last time. Well i have invested 16ponds twice making 32pounds and are hard earned money i will be glad to get my money back

I received this very strange email from someone supposedly at zoom asking for a random 10 minute catchup. It seemed like an obvious phishing email, except it comes from a zoom.us account. Does anyone have any idea what this is about?   Hi [hidden],   Very nice to meet you - I have taken over as the Chan Ning Lee account manager here at Zoom.   I think it's really important that you know exactly who to reach out if you ever need to speak with someone here in Zoom, especially considering the usage under the Chan Ning Lee domain.   Do you think it'd be worthwhile to have a 10 minute chat so you can put a face to my name and we can begin developing a working relationship?   Cheers,   Marina

I can't access my zoom acount because i lost my email address et the account want me to change my password with an email. I can't do anything I have the password and yet i can't acces my account

I subscribe a 6months promo, I already paid the first month I want to pay in advance the remaining 5 months can somebody help me how to pay

I cant pay as it freezes when i submit payment  help please 

I've been trying to contact the c.d for 2 months  ( from may 2023) for telling that I will not renew my paid subscription I have not been able to do it by myself I haven't found even 1 email working I don't want to pay  from july 2023 stop billing me an give us an mail address  for communication i'm so frustrated!!!

I have bought 30GB for the last month and think that will be charged for ONE month. But you plus from the first till now, OMG. That about 363GB, Approximately 409$ :D. Is that true ?

Hi everyoneThere is a question I would like to ask.I have received my invoice.As in the picture below.But I paid a total of 5,011 NTD , which amounts to 159.9 USD.Why would I pay 2.50 USD more?What is this 2.50 USD dollars? Thank you

日本で使用しており，住所も言語も日本で設定しているのですが，課税が「連邦」となっています。連邦を変更させることは可能でしょうか？あるいは，このまま契約しても，日本の税に修正されて請求されるでしょうか。ご教示いただければ幸いです。

Hello! I need some help. What does 'Quantity' in my current plans signify and can it be changed or affect my monthly payment? If so, how and where to fix it?

Hello,I'm Katja, Finland.I am writing here out of desperation and hopelessness.I have not used Zoom's paid features since April 2023, for which I pay monthly. However, there is no function or option in my account to cancel my subscription.Since then I have repeatedly contacted support, sales, all contacts and instructions on this issue provided by your help center.BUT FOR 4 MONTHS NO ONE HAS RESPONDED TO ME AND PAYMENTS CONTINUE TO BE DEDUCTED!I even sent a fraud report because the actions of your service are no different from fraudulent in this situation.Who is responsible for canceling the subscription and refunding the illegally debited funds from my account? Please share the exact contact (not contacts from the help center pages - I have written to everyone repeatedly).Do I need to take my case to court? - please advise me.

We had a duplicate billing this morning for our subscription and there does not seem to be any way to contact anyone to correct this.  How do I get the duplicate charge reversed?

since it is impossible to reach a Zoom helpdesk, I will try it this way. I have changed my subscription from yearly to monthly payment. I did get an confirmation by mail. And still my creditcard is charged for the full yearly amount. Where can I find someone who can help me undo this?

 I currently have a congregation Zoom account that was obtained through the organization and wants to avail/convert to a zoom discounted license. Where could I get password the be able to fill out the online request form?thank you

I currently have a Pro (Named Host) account. My Rotary District has offered one of ten accounts they have for the officers. Will I be able to use this and retain all the Zoom meetings I have already scheduled.

Hello! I was charged for an annual subscription, but the tariff remained basic. And I cannot contact the support with the basic tariff. What should I do?

i cannot change the user type of my team ever since this message pops up."You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." There was no problem so far. pls let me know the solution. 

My account renews every year in October. I want to increase the number of users from today. It looks like I'll be billed from today for the annual cost for all users. Can I get any rebate on the existing subscription?

I am the owner of a Zoom Pro License for our Rotary Club. I am trying to set up additional Admin roles to allow those people to schedule and host meetings on my behalf. Do we need to purchase additional licenses?   Any help would be appreciated. 

Yesterday was the day of my payment. And zoom debited money from my account twice with 5 hours difference. The same account. In Zoom I see only one  bill but on my bank account two payments. What happened? And how can I return one payment?

Hi! I'm trying to reset my password. When I click "forgot password," I am redirected to the sign in page and told to sign in using my google account, giving me no option to actually reset my zoom password. Somehow I got logged out of my zoom account on my app and am now only able to access my account via the zoom website which obviously isn't conducive to continuing with my scheduled meetings. Please help! Thanks in advance.

What payment method is available to someone in Nigeria other than credit card?

I paused my account, but received no notification prior to the resumption of credit card billing. Immediately on notfication of a payment being charged I cancelled my plan and it was immediately changed to Free plan, but no credit was issued to my credit card.

Dear Sir/Ma,I cant sub for one month using my debit card from Nigeria. This is the message that is displaying "We are unable to process this payment due to an unknown issue with the card. Please try a different card or a different payment method. If the issue persists, please contact your bank." I have tried two card and i need to host an important meeting tomorrow.   will be glad if you respond to me as soon as possible.   Best regards