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Vera39
Newcomer
Jul 4, 2023 6:58 AM UTC
Solved

Debiting twice

Yesterday was the day of my payment. And zoom debited money from my account twice with 5 hours difference. The same account. In Zoom I see only one  bill but on my bank account two payments. What happened? And how can I return one payment?

S_K
S_KAnswer
Employee
Jul 21, 2023 5:06 PM UTC

Hi @Louisb29 

 

Did you check to see if the duplicate was actually a pre-authorization or pending entry? If that's not the case, please submit a request to Zoom Billing for assistance. They can look at your account for more information.

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8 replies

Ray_Harwood
Partner
Ray_Harwood
Partner
Jul 5, 2023 1:38 AM UTC

Because this is a public forum, we do not handle billing related questions here that would require access to your account. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

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S_K
Employee
S_K
Employee
Jul 7, 2023 3:43 PM UTC

Hi @Vera39 

 

I would also recommend double-checking to see if one of the amounts you saw on your statement was a pre-authorization. If so, it would have been in a pending state until the charge was completed.

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    S_K
    Employee
    S_K
    Employee
    Jul 21, 2023 5:05 PM UTC

    Hi @Vera39 

     

    Just checking to see if your issue was resolved. I'm curious to know if the duplicate was a pre-authorization on your bank account.

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    Newcomer
    Louisb29
    Newcomer
    Jul 18, 2023 10:26 AM UTC

    The exact same happened to me today. So frustrating. Did you have any luck getting your money refunded?

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      S_K
      Employee
      S_KAnswer
      Employee
      Jul 21, 2023 5:06 PM UTC

      Hi @Louisb29 

       

      Did you check to see if the duplicate was actually a pre-authorization or pending entry? If that's not the case, please submit a request to Zoom Billing for assistance. They can look at your account for more information.

      Translate
      Newcomer
      Louisb29
      Newcomer
      Jul 21, 2023 8:29 PM UTC

      Hello there, unfortunately I didn't authorized any payment. I have made contact with the billing department. Sent them a bank statement with proof of the double debit amount and my information as requested by them. They just went silent and have not responded to any of my follow up emails. I'm definitely canceling my account and moving my online school to Google classroom. This is the worse service I have ever received.. 

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