Billing & Account Management

Our HOA has a Pro Zoom account.  The prior treasurer transferred ownership to me.  The prior meeting ID and PassCode that she setup do not work.  She cannot log into Zoom with her prior credentials.  I cannot schedule a meeting greater than 40 minutes.  Zoom says that I am on the Pro plan.  I had a free Zoom plan before the prior treasurer transferred the HOA Pro plan to me.  How do I access the Pro Zoom plan features?  It appears that I am on the free plan.

Hi CommunityI received an email about the payment for our account, it was indicated that it was 06/11/2023 which being received in the UK read 6th November 2023.  I did not follow up the email, as this was well in advance of the due date. The annual payment was taken from our bank account and being a little curious, I have realised that the email I received was a due date of 11th June 2023 (American format) I am finding it extremely frustrating that I cannot contact anyone to discuss this situation.  We are a small charity and as we do not use the account, it needs to be cancelled, and we would appreciate a refund of the payments, however it is so difficult to contact a team member that can help.Any ideas would be appreciated.Sue A Time 2 Talk

I've changed my e-mail address in my  profile, then you sign in to previous e-mail address to confirm .Check you must  confirm previous sign-in email to confirm this change. Until your new email address is  you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support.. which I've tried, but no success. Getting this confirmed e-mail isn't working.Please help.! 

I cannot change my currency in my billing information from USD to any other currency (I am in Germany).I see the dropdown menu in my billing settings ,but it cannot be changed. Do you know why and how I change it to another (Euro) currency? Thank you for helping me out!

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I might ask your assistance for Zoom billing. I bought a pro package monthly for 2 months ago, then it will be expired today 01.08.2023. So I tried to continue my package as the same but it didn't put me in place order button. 

I have an invoice, but i haven't USD or any payment method. Can any one help me for make my payment. 

Como puedo comunicarme con servicio al cliente para tener información sobre los cobros 

Hi, Im currently logging in with my Google account. Now I need to change to email/password. How can I do this change ? Thanks !

I can’t log in in the zoomapp through my IPhone, I always get the attached image but, when I go to the Firefox browser I can log in without any problem.Can you take a look please thanks 

I went to cancel my account and got a price drop, which I accepted. However, while there's a "coupon" in my account, I still have not received my money back. This feels very scammy and I want to cancel my account. However, since now it's beyond the time allowed to cancel, I've still paid full price.  This is a fraudulent activity. Please someone, cancel my account now if you're not going to honor the discount.

A zoom invitation was sent to my members for an upcoming meeting at our regular time, but I did not create that meeting.  Then my members received an e-mail saying that meeting was canceled.   I would normally send my invitations out on a Saturday for an upcoming Monday meeting.  Have I been hacked?  What must I do to check to see if I was hacked, and how do I correct the situation and secure my account? 

I've got a basic/free account and when I'm trying to join a meeting I get a message telling me I need to update before I can join and I have to contact my admin.  This is my personal computer, and I'm the admin/only/ user....I don't understand how to get past this to update my client version. Any ideas?

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I took pro package on 28th july , i paid the amount through my debit card rs 1534 . My money is debited from my account, still i didnt get invoice mail and Pro package is not activated , could you please resolve this issue

I need to know with one business account how many users can be in?

I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you. I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

Tengo dos semanas con mi cuenta individual que pago mensualmente deshabilitada y Soporte de Zoom no me contesta mis apelaciones. ¿Alguien me puede orientar que debo hacer? no me puedo comunicar con nadie.   Muchas gracias a todos por su apoyo.   Saludos

how  using teses 2 rooms as the same time 

Why we need to have a complete 1 year money in our bank account for monthly subscription?

I have a Pro account and I bought two licenses so I and another employee could host meetings.  We have two problems:  1) we don't know how she can have a separate identity from me when she hosts or schedules classes, and 2) we cannot host two separate classes (she hosts one and I host another) simultaneously.  This was the whole reason for getting two licenses and is very important.  Do I need to "link" her personal account to my organization in settings?  I need to host two separate meetings on Monday, so I'm pretty desperate to get an answer.

I have a personal zoom account. I am seeking a log of all zoom meetings I had in April 2022 for billing purposes. I have searched online and found that I should log onto zoom online and follow these links: Admin - Reports - User Activity Reports - Operation Logs - enter desired dates and your email - hit search button.  I did that and it yielded nothing. What's up? It would be really helpful to see all the zoom meetings that I hosted OR was invited to over the last month.

I have a 40% discount coupon. I tried to apply it yesterday, but my annual payment was due today. I assumed it was applied automatically, but they charged me in full. Is there a way to still apply it?Or does someone need it?Thank you!

I have tried to resolve this with both Zoom account executives and the Zoom Billing department since late May, 2023 without progress.  First, the original Zoom subscriber/admin for my volunteer organization had volunteered  to be the subscriber and to pay for the annual subscription based on monthly payments since 2020. He recently became ill and was unable to administer the subscription, due to be up for renewal in May, 2023 and asked for relief.  The organization agreed to take over but in discussions with a Zoom accounts executive, there was confusion  about how  the volunteer organization should re-subscribe for 2023-2024.  The organization was advised that the organization's daily use with multiple hosts would be best served by a 7-license subscription (multiple hosts, two factor authentication issues, prevention of Zoom bombing, etc.), despite an already excellent product use and service with the existing one-license account, paying $192 annually.&nb

I've signed into the website and navigated around my account. I've checked the plan I am on but can't find my renewal date. I've surfed around, and gone to my billing email. It shows a headphone icon and invites me to reach out and Zoom will help. Click that and go to a page of options to make contact. None provide a direct number to call. I find the phone number and call. After a few selections it springs on my to provide my account number. I end the call and find my account number and call back, and enter it. Then it springs on me it wants my zip code. Complete barrier to entry. CRM. Customer rejection management. How, in the UK, would I have a zip code? What am I meant to enter here? UK Post codes are usually 2 letters, number, gap number, letter letter. This is an IMPOSSIBLE demand. Total barrier. So I call through sales and by this point I am fuming. I am cancelling as I do NOT give money or support companies that are not accessible, inclusive and user-friendly