Billing & Account Management

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩 To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address. ----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support. YES --> I've checked my SPAM/Junk MailNO --> the OTP (One Time Passcode) is not being sent by Zoom.us.YES --> VPN service is NOT runningYES --> Browser cache clearYES --> Browser cookies reset Please Help!!!  

I have moved house and zoom now needs verification by sending me a passcode which is not reaching my email address.Tried emailing  them, and chat which is enough to drive you distraction.Any solutions please 

I need to get the list of attendees (name and email) downloaded via CSV for each meeting over the last several months.  I need to get the meeting name and each person that attended the meeting without going into each meeting individually.  How can this be done?? Thanks in AdvanceDan

Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."Searching for licensed user gives me 0 results.Because I can't assign license to myself, I can't contact support. Vicious circle

I tried to upgrade my account to pro and the amount of 29.89$ has been deducted from my card, unfortunately, I received MSG the transaction was declined  What should I do now?

ライセンス購入済みでユーザー追加まで行ったのですが、ライセンス済みの選択ができず付与ができません。最終的には、同じIDで同時に別の会議を行いたいです。どのような解決方法があるか教えください。

I received this email today from ZOOM requesting I change my password. Looks legit though I'm not sure based on the underlying sender name.. Screenshot with my PII removed. Can you advise? thx  

We are as small family business and last year my father. president passed away. I have managed our Zoom account with my own log in credentials and everything but now that the payment has lapsed. It wasn't until I tried upgrading that I realized it was all in his name and now I'm told I don't have those permissions.  I know I can start a new account, but is there any reason to want to keep the old account going, but switch the primary account holder? Records of meetings, notes etc. Can anyone provide clarity or direction here? I don't have live chat because we are moved to Free Basic, and I cannot update because I don't have permission. Many thanks! 

I was using Pro account however in January the subscription ended and my account was downgraded to Basic. When I realized it, and went to Billing section , I  renewed the pro subscription pack yesterday. Still account is showing as Basic. I have received the invoice and payment confirmation in my mailbox, however the same is not reflecting in the 'Invoice history' section of zoom.Chat option with live agent is also disabled as account status is Basic. How do i get it sorted?

unsure as to why its asking for a pin code on 'Sky Live Zoom app' as I have not issued it with one.

Does anyone know how I can contact Zoom? I’ve been billed twice and can’t seem to get through. The Chatbot doesn’t help and I can’t ‘send a ticket’. What should I do? I’m in UK. Thanks. 

In my profile I get message "Your account has an outstanding balance of €17.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings.",but in "Billing" page "Invoice History" I have "Your account has no outstanding invoices at this time."Can you help me?

I received a text message asking me for my Zoom email.  I did not have any Zoom account, but I quickly downloaded Zoom, giving me a Zoom Personal Meeing ID and a Zoom Host Key.  I then received an email from the person with a meeting link.  When I clicked I get this message:  Sorry, your friend invitation confirmation link is used. (124) I am wondering if I got fooled into giving away my Zoom account?  

So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit. I've got a meeting in 25 mins that needs to be an hour so can someone help?

Someone used my credit card to purchase an annual paid Zoom subscription. I created a support ticket and asked Zoom to investigate. They informed me that they found an account using my credit card. I requested them to stop the paid subscription on that account since it was using someone else's credit card. I always keep my credit card with me and never let others use it. Zoom assured me that they would handle the issue and asked me to wait. Suddenly, I received an email stating that my ticket was closed, and the problem was resolved without a clear outcome. I tried contacting them again through email, but there was no response. I attempted to reach them via chat, but the live chat access on my account was disabled. I am disappointed with Zoom's customer service in this situation. I live far away, which makes it difficult to contact Zoom by phone. Has anyone else experienced something similar?

I HAVE PAID ALL THE ZOOM PENDING BILLS YESTERDAY BUT TILL NOW MY ZOOM IS SHOWING ONLY BASIC PLAN WHY IS MY ACCOUNT NOT SUCSCRIBED YET ?

Hello,zoom continues to choice the language of the communication it sends mefor example, the last "Zoom Newsletter - Juli 2023" is in German.All German communication are for bin as 99% of it it's spam.Nobody understand german here. And no way to change this.My profile is set in 'French'. I do not see any other language possibilities.Zoom contact system doesn't provide any possibility to communicate this kind of problem. Only choice is to unsubscribe from newsletters...Anybody living in a multilanguage country ?

안녕하세요 정기결제가 되었는데사용하지 않아 취소 원해요이메일로 요청했지만 답은 없고인보이스만 계속 오네요

Is there a phone number to contact Zoom about billing?

I have an account that have licence, and then i will add user (invite) to that master account. So it will be sub-account from that master account. But it doesn't have license. If i want to pay new license, should I take 1 or 2 license on payment page?  Because my master account already have license.

Hi therewe have an active account, which we just upgraded but we were not able to access the original email address so I changed the email address but stuffed up the email address and now we cannot get back into our active upgraded account. Can someone please help us to access our account, we can't get chat support as it doesn't recognise that we have an account??

sir,  We want a subscription plan on our business account for a minimum batch of 500 members. We searched for a plan but there are sufficient plans for 300 members. So, please send us detailed information about the plans meeting our above requirements ASAP.   Secondly, if we purchase a plan for 300 members at this juncture, can we modify the purchased plan to 500 members ?Thirdly, On 1 license how many no. of devices can be connected simultaneously ? do let us know ASAP...

How do I download one 12 month statement of account instead of 12 invoices, thank you

No text available

Hello, I recently changed emails and got rid of my old email which I am no longer receiving emails. However, on my old email account I was on a Basic Pro plan for Zoom that unfortunately did not transfer to my new email. I don't know how I can transfer without needing to login to the old email (it no longer is active). or could I just upgrade with my new email and not get double charged? Thanks