Can't assign license

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Starting today, I can' assign licenses to my team members. I have purchased 15 licenses in June and it worked just fine.

Now I see a note that I have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. HOWEVER, I also see that I have 15 licenses available. When trying to assign license to a user, it says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

Searching for licensed user gives me 0 results.

Because I can't assign license to myself, I can't contact support. Vicious circle

Admin

K

kut-tab

Explorer

Hello, I have the same issue. Please let me know if you were able to solve it.

I even can't contact technical support or live cat.

Please try to call support 1.888.799.5926 if you can

Thank you for your help in advance.

K

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B

bramdfd

Explorer

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-have-exceeded-the/m-p/112548#M3622 you guys have to read this,

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B

bramdfd

Explorer

https://community.zoom.com/t5/Billing-Account-Management/HELP-unable-to-assign-license-error-You-have-exceeded-the-limit/td-p/111497

read this and this

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-have-exceeded-the/td-p/111460

its already useless,

they DONT WANT TO HELPL, JUST WANT TO SUCK YOUR MONEY

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V

VerdyBC

Newcomer

I'm having the same issue today (April 17, 2023), location IL USA. I've been on hold for about 30minutes; no one has been able to assist me. I will be exploring other platform options because this is ridiculous!

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