Billing & Account Management

Сегодня увидела что два дня назад с моей карты  сняли сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок никаких у меня не было. В личном кабинете никаких транзакций не было,я не поняла,что это ????? Разве можно без моего согласия снимать  с банковской карты средства без наличия подписок.Верните средства

Zoom has taken money from my account. I havent used this account for about a year and I remember cancelling. How do I get a refund? The website it utterly usless for customer support.

My yearly subscription to Zoom Pro is due on November 29, 2023. Until last year, I have gotten a yearly reminder of automatic yearly renewal.This year, I was asked specifically to renew manually, otherwise I would be put on the monthly plan. I have tried to renew a couple of times but it’s not possible.Can anybody help with making sure I will be billed annually automatically?Thank you.

INV226188455  Hi!This invoice is empty. There is no information in these sections:  Invoice Date: Invoice #: Payment Terms: Due Date: Account Number: Currency: Payment Method: Account Information: Sold To Address: Bill To Address. Please send me a new invoice. This is necessary for our accountant. Thanks!

During my annual contract for a professional account, I connected my account to a colleague's business plan, but when I canceled it, my professional account disappeared. What can I do to revive it?

Bonjour, J'ai une facture d'un montant de 194 euros que je ne veux pas payer parce que ce n'était pas ce qui était convenu  mais impossible d'arriver à contacter quelqu'un pour expliquer mon problème ! Merci de me dire comment je peux faire s'il vous plait Bien cordialement

Hello, we see that we have been billed and approved for a new One Pro subscription on the credit card in the amountof $1,839.60, for one year. We have not subscribed to One Pro and do not wish to subscribe. We are satisfied withour account which we currently pay at $137.97 monthly. We are requesting a refund and cancellation of the One Proin the amount of $1839.60.THANKS. 

Hello.   I am using the "Zoom" application in English. I can't find the language change option. I understand the English language. The words I don't understand, I use a translator. "Zoom" may not be suitable for people who do not understand the English language. I'm Brazilian and the meeting is in Portuguese on "Zoom". I am using a computer to view the meeting. On my cell phone, I can use "Zoom" at any time. I don't expect to see "Zoom" on cell phones. The language change in “Zoom” for cell phones is also interesting.   Thanks.

I have bought a yearly PRO subscription on the 26th of October. I chose the iDeal payment method, which is very frequently used in the Netherlands. The money has left my bank account, never bounced back, the bank statment shows reference numbers from Zoom.us, and a German bank account - everything is as intended. 27 days and countless Support chats later, I am still in Basic tier. Zoom says they did not receive the money. I have 4 tickets open and promises to investigate and feed back something to me in 24-48 hours. But nothing. I do not want a refund. I just want to use Zoom for more than 40 minutes per session but frankly lost any hope by now. It is very disappointing to see that a huge tech firm is unable to track and check an incoming payment, which should in reality be a simple task for them. PS: when a Dutch eRetailer offers iDeal, they can be sure the money will be quickly transferred to them if the payment is successful. This was my case, but for some unknown rea

Добрый день! Хотела купить бизнес тариф на 1 человека но списали деньги 239 долларов, я думала это за год списали, потом в октябре столько же списали, как можно вернуть деньги, я не планировала на 10 человек покупать прошу разницу вернуть деньги, со службой поддержки списаться невозможно, помогите решить вопрос 

 Security issue: How to check my account login and long out record? Just want to make sure my account is safe

I have been paying for 7 months, but only recently realised I was registered as basic, when my call terminated at 40mins. I would like to rectify this, and also keen for a refund for the months that I was paying for no service! I need to do a group call in 2 days and wish to have pro status by then. I would like human assistance who might be able to create a voucher for me to purchase annual subscription, rather than pay monthly. But I don't want to pay more and it not work!

#17334027     以前アメリカドルから日本円に通貨を変えたいと質問をしたものです。   その後通貨が変更され安心していたのですが、アメリカドルで支払った分の返金はいつされるのでしょうか？   問合せにも「残りの未使用期間が返金されます」とありましたが、 返金された形跡が確認できません。 見逃しているだけなら申し訳ないのですが、教えてください。

Hi，I have a paid account，but china's frends can't login zoom，show code 13215，so I want to refund，pls tell me how to operator，tks

I have a Zoom One Pro which I use in my current role with a non-profit amateur sports club.I no longer need this Zoom One Pro. Can I change the account info to someone else so that they can use the remaining months of my annual subscription? I am the only licensed account user in the organization as I host all of the meetings.Thank You.

Hello There,  Yesterday i signup to zoom and purchased a pro subscription using an invalid email. It was a mistake. after purchasing i didn't receive any email due to the wrong email. also I'm not able to login to that account because it's asking OTP from that email.  now how i can recover the account? Thank youMobin

I have input a wrong Email Address during ordering Zoom and now I can't get OPT for next login.   How can I change my email to the correct one?

i can't update my credit because the recpcha is hide 

To whom it may concern, I would like to update my e-mail address. However, I already deleted the e-mail account, and now I cannot confirm the email confirmation that was sent in order for your system to update it to the new e-mail address.

My credit card works but Zoom is unable to charge me for the subscription. My bank tells me that the problem is not mine but Zoom's. Can you tell me what the problem is? I entered my card details correctlyM credit card is ok and works but zoom cannot confirm my subscription. My bank tell me that everything is ok, so what is the problem? My credit card data are ok. How can I solve?

Buongiorno a tutti, passando all'account Pro e facendo il downgrade dal Business c'è una funzione che non mi è chiara: c'è scritto che non c'è il portale amministratori. Cosa cambia?

Hi everyone, I am from Vietnam. I used Zoom service and got an invoice.As I know, Zoom already registered tax in Vietnam. May I confirm if Zoom already declared and paid FCT in Vietnam? Or the customer in Vietnam need to declare FCT. Thank you!

Hi,I´ve had a Standard Pro account, which has been charged for on a yearly basis. Then I added One Pro, which is now charged for monthly. I would like to stop the One Pro, but it looks like, when I cancel, it cancels the whole account. But I want to keep the Standard Pro.Any ideas how to do that? Or how to contact a real person of zoom support?Thankx, Coco

Bom dia. Não vou pagar mais pela assinatura no zoom, porém eu consigo ter acesso as gravações da nuvem não tendo mais assinatura da plataforma? Manter minha conta gratuita e com acesso as gravações online? Obrigado.

How can I find out which account the charge comes from ?  Thanks Bruce