Billing & Account Management

To whom I can contact I received charged to my credit card that I didnt subcribed , please help me.

I want to know if any basic user who is part of the pro account (basic user added under user management of pro account) creates a meeting, then this meeting will have basic rights or Pro rights? (for example 40 minutes session etc)

Message was received that payment was declined .what is issue  

Yes I am trying to disable the authentication setting on this account. My church member's are having a hard time signing on to Zoom because they don't want to set up a zoom account.  

Realice una compra mensual de ZOOM Pro pero no se como pagar y se me duplico el pago necesito pagar para poder trabajar en mi zoom ¿Cómo le hago ya que cuando quiero pagar me aparece unas cantidades muy altas?  

Hi Everyone i hope someone can help me!   Yesterday all was well with my Zoom account I taught 3 Yoga classes, the meetings were there and the recordings! Today all my recordings and meetings have disappeared, I have checked my profile/account which tells me I only have a basic account but I paid £103 in Sept to continue with my PRO as a special offer to get the annual payment cheaper....I have the receipt and transaction number. I can`t get any response from support other than sending me to Frequently Asked Questions.... i can`t have a live call as they say my account doesnt include assistance calls! How do i sort this out? Help Please...Anyone?

My account was hacked and zoom took £575 out of my account over 3 weeks ago. They are being really unhelpful on phone and email about returning the money and I seem to be no closer to any kind of resolution. (Posting via a friends account as I can’t even access mine after it was hacked) has anyone experienced similar? 

I received this email stating that an individual is requesting to the be the owner of my Zoom account and that I must click a link to approve or deny the request a certain number of hours.  Is this coming from Zoom or is this phishing?

Hi all, please help me to fix problem sign in with code: 1132. i can not log in my account.  

Hey, I've updated my Zoom account (I`ve paid already), but my profile remains on basic.  Editing on my user account isn`t possible either.  Does someone have a solution, please?   Thanks!

Hi! Despite upgrading and buying a Webinar plan, I can't seem to access this feature or assign myself a License in order to access it. i'm the only person the account and paid for the upgrade, so i'm not sure why I can't access it. 

Hello everyone! The email I used to purchase an annual Zoom account will be discontinued in a few weeks and I need to change it here but I could only find in my profile the option to change my login email, which is something different. Can anybody help?

Hey there, why I cannot upgrade my account to pro using my mastercard? I do not have any issues with my card, I checked with my bank. Can you suggest any solutions?

Hi,   I have a query... My annual subscription has ended on October 23 2021, however, it is still show me a licensed account today, October 31 2021. I am little not sure, is the account still licensed or not.   Regards, Hitarth Mahindroo  

Good day Have been trying to pay the account, but without any success

My annual subscription elapsed last week on Oct 6th. I now want to start monthly pro. When I click on the monthly option to buy now it takes me to my annual plan with status cancelled. There is no edit button to the right of the plan as online searches described. Please help.

Добрый день. Подскажите, как вернуть деньги, случайно оплатила аккаунт на весь год. 

Been using the Zoom meeting, USD14.99 package. Just terminated the meeting package to subscribe the Zoom Webinar USD79.00 tomorrow.  Just realize, will need to use the meeting function.  Does Zoom webinar USD79 supports on the meeting function?. Thank you 

I purchased a Zoom license using my personal email address. I have another email address that I'd like to add but when I do, it tells me that it can only be given the 'basic' status.  I thought I had purchased 5 licenses?  

How to remove a Visa account that joining with my zoom account? I want to remove this Visa account without replace with other payable account and remove all billing information.

My laptop had a hardware problem which needed repair, so I was told to send it to the manufacturer.  I sent it,and the disk was wiped and the OS was reinstalled. I got the laptop back and went to the Zoom website to re-establish my free Zoom account for a meeting which I needed to attend. Unfortunately a window came up whichidentified itself as the Microsoft Store and which charged me $5.29 to get Zoom.  Gee, $5.29 is not free but I hadto attend the meeting so I paid the charge.The merchant name for the charge on my bank statement was A1010EUSD02, which did not appear related to either Zoom or Microsoft. The bank website detail on the charge reported the Merchant Type as Digital Games and the Category as Entertainment.I went to the Zoom website just now to look for any mention of a $5.29 fee, and No, the website still says ”SIGNUP, IT’S FREE”.If this was a valid Microsoft charge then: 1) it should be mentioned at the Zoom website; and 2) Microsoft should appear as the me

I have the Pro plan. I had access to webinars, in fact, I had scheduled out several weeks of webinars and now they are just GONE and I am getting a message that is just telling me what a webinar is. As if I don't have this feature anymore.  Did the plans change? How do I get Webinars back?  thanks   Krissy 

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:''Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance.'' Could anyone help me to figure out the problem? THANKS!!!

Hi,    I accidentally click on a link which cancel my zoom subscription, can I re-subscribe in order to retrieve back all my recording and report using back same email address.   Please advise urgently Jojo

Is anyone having this problem?  On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this:   Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is null (-1)   It's been a few days of this and I really need to get Webinar to set up a meeting for a client.  Ideas?