Billing & Account Management

Quise pagar mi cuenta mensual y me cobraron cuenta anual. ¿Cómo puedo solicitar mi reembolso? 

hiI want to translate Zoom desktop client into ArabicHow do I get the translation files?

Hi.I bought a zoom.I need a receipt to charge from the company.However, it is displayed in USD.My company is in Korea.That's why I need a receipt in KRW.Does anyone know what to do?

Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes.  Zooms automated help bot is incapable of providing a response. Any humans out there?  

Please, I just want to ask Zoom to include the time zone for Asuncion, Paraguay, so I can choose it in the user settings and for the meetings. Paraguay has only one time zone, which changes twice a year (summer/winter).

Has anyone experienced problems with Zoom's accounting system. British banks are introducing another layer of security called Strong Customer Authentication (SCA). It appears that Zoom has not made all the necessary changes to comply with SCA. This means that payment to Zoom will be prevented. You will then receive an email from Zoom saying payment has been declined by your bank. Furthermore, you cannot pay manually due to the same reason. You will then receive further emails from Zoom about your bank declining payment. It is a vicious circle until Zoom complies with banking SCA.  My bank advises that if a card payment is declined, the retailer may not have made all the necessary changes to comply with SCA. Until this happens I have to check if Zoom offers an alternative payment method. Personally, I am surprised that Zoom, being an international organisation, is not up to date on this change in UK banking procedure.

Hola a alguien le ha aparecido el siguiente msj al iniciar sesión Se ha producido un error con el hCAPTCHA

I’ve had a major obstacle run in today with zoom unfortunately being I’ve had try to logging into zoom this morning for college classes, and I’ve suddenly just got a error code out of nowhere I’ve tried to reset network download zoom again and still would get error code 1132 so I need help to resolve this issue thanks    ***********

I have a Pro account - does that mean I can host a meeting (of 15 people)  for 2 hours or more?   I dont want my meeting to end after 40 minutes.  Thanks 

Hi I tried to upgrade to a number of capacity in a zoom call.  It could be done before but until now I can not upgrade anymore. System kept saying my bank card details has some problems. But when I tried to make a payment from somewhere else, everything is normalCan anybody help me?Thank you so much!

Even if you set the Nate Mail reception allowance setting, you cannot reset the password because the Nate Mail does not come. It is said that you can log in only by entering the security code due to five errors in the Nate account password, but there is no security code or reset email, so you can't do anything. Please tell me the solution. Please let me receive a reset email to another email.  

Hello, I payed for the pro plan monthly but when I go to my account it says that I still have the basic plan. When I create a meeting  for more than 2 persons, it lasts just 40 minutes (like the basic plan). I have received my invoice email saying that I payed but it doesn't seem like it applied to my account.

am unable to cancel my subscription how do I go about it

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Is a specific membership on zoom required to connect zoom to third part site like Callendly? I'm having trouble connecting the two. Its telling me to talk to account management 

Hello everyone, is it possible to have one account for more members? We'd like to control all our employees over one Zoom account. Is it possible for everyone to register with their own email address and open their own room? And the whole thing via a central account. Many thanks 

I would like to upgrade my webinar plan from 1000 people to 500 people. If I cancel and add the other plan, won't my events be affected? Thanks.  

I bought Zoom Pro, but my profile is still set on basic, with all the limitations. what to do? 

i have paid my outstanding, now i want to upgrade my account again but i am unable to do so..kindly help 

hi,   I choose 1 month payment and want to cancel 12 month payment. I remember that I canceld 12 month payment already. There is a charge for this 12 month service.      I choose 1 month payment and want to cancel 12 month payment. need your answer. Thank you. 

Dear Zoom.us   In India, our Reserve Bank of India has stopped auto renewal.  I want to avail renewal facility. My plan has completed in 12th February, 2022. How can I pay to Zoom at this moment?   Please help me.    With regards, Dr. Debdulal Dutta Roy 

I was about to cancel my subscription but was offered a 3 month 50% off ($7.50) just to continue my subscription.  I took the offer and still was charged full $14.99.How do I report this?  Is there a customer service chat or phone or EMail that I can communicate with? 

Dear Team,   I was not using your Zoom for meeting or recording for the past four months.  So now I request you to Kindly revert back the four months payment then I will start to pay from March.   I need to revert back the four months payment because I didn't use zoom for recording and any kind of payment options.  So please modify the amount structure and get back to me Sorry for the inconvenience     

My invoice status is processing since last four days ,i want to take printout

I have twice cancelled my subscription, in August and September, twice filling in the form to say why, yet I have twice been automatically charged. How can I get my money back and how can I cancel all future attempts by Zoom to continue charging me ? Needless to say, I am so angry that I will no way be using Zoom in the future.