Billing & Account Management

Got kicked out of Zoom for “violating terms”. No ides why. I keep seeing my ticket “has been updated 10HR ago” but no information. 

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

I want to get a refund for my previous subscription

I have 2 items in my cart to be purchased.  I don't want them.  How do I  clear them from the cart? 

Hello, everyone.Today I purchased a Zoom Event subscription for 600 people. But the account is completely down, and the AI assistant cannot help. I want to refund the money for it, as I will not use it, because I can neither create a hub nor hold an event, nor anything.Could you please tell me what to do?

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!

My apologies if this is in the incorrect thread. I have had an account for several years. I decided to enhance security with Sign in with Apple (SIWA). I signed in, logged out of all devices, and followed these instructions. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067602. They may not have been clear. On that page I observed Sign in email is the Apple relay email and the linked account shows "Apple." Should I remove the Apple relay email and enter the Hotmail account? Thanks!

Hello- I would like to switch our account to a non-profit status via tech soup. I t would be awesome to just switch our current pro account over, rather than killing this one and starting over with new logins etc. Is it possible to do that? Thank you

Our small non-profit renews every year with Techsoup to get a zoom discount. We host many online events through scheduled meetings and webinars. We have found that if we schedule a meeting for an event and then renew our membership with the discount, our link for the meeting does not function and we need to create a brand new link for the event. Is there a way to avoid doing this? This has caused confusion in the past with our registrants as well as on our end.  We prefer to schedule our events in advance and distribute the links to people as they register. 

I am REALLY struggling with getting help from Zoom. My nonprofit organization has a "Pro" account with 3 licenses. The complication probably lies in my sign in. I can sign in as our IT person through an SSO, as myself , or as our main account email.  Over the last couple of months I have (tried) to use live chat for help. Today, no matter what sign in I use, in attempting to use live chat the bot says "your account does not have access to live chat".  I have no idea what to do to try to get my support need resolved. Can anyone advise?

Is there a discount code for non profit organizations for an annual membership

I had bought one year of Pro and when I purchased it, I could not see where to put the coupon code I had from Tech Soup and so I was told by Zoom Support to wait until the whole year subscription was ended and then I will be able to use the coupon code upon renewal. I believed them and tried but the coupon code appears as not applicable. I need to renew my subscription ASAP since I have a recording that will be deleted in a couple of weeks if I do not renew it. 

Hello, we are a charity with a Zoom account in the UK and have found out that we could apply for a discount to the plan via Charity Digital (this is called TechSoup in the US).  Our plan will renew on 28/10. I want to check whether we need to 1. cancel our existing account and then set up a new one to use the discount codeOR2. Apply for the coupon via Charity Digital and apply it to our existing plan before it renews.

Dear Zoom's team,We're writing with regard to the information about Zoom accounts for non-profit educational organization. We are the Vietnamese Meditation Center (Thien Viet) - a non-profit community education organization based in Vietnam. We're working with the goal of helping the community have a method to improve physical and mental health. It is known that Zoom has an account and support policy specifically for educational institutions, so we would like to contact Zoom's administration to know more about the policy and related special support. Could you please let us know if there's any supports for non-profit educational organization like us.

Since the new payment period starts today, I was going to pay by applying the TechSoup coupon. However, it has already been automatically renewed, and it is said that you have to wait a year to cancel it.I want to make a payment by adding more people, so please cancel it right away and let me know how to do a new one

The ATXPC Foundation is a non-profit company representing the needs of myself and thousands of other patients who suffer from this rare disease. The ATXPC Foundation intends to use zoom in order to host gatherings with other patients so that we can set an agenda to advocate for better care for ourselves ASAP, as well as to gather with others who can relate to this otherwise lonely experience of suffering. The medical community will not act on its own to help us, and we can't help ourselves without collective action.Do you give discounts to non-profits of this sort?Please let me know ASAP. Thanks so much. 

Hi,My company have been using zoom paid service since March 2021. Since we are a non-profit, we got a certain amount of discount through techsoup. After a while, my account executive advice me to do some consolidation of my existing accounts and ask me to sign a document with an "initial paid subscription term" of 60 months, which is definitely too long for me. I think this is strange as I have never asked for such a long contract, so I emailed the account executive and got a reply:"You may opt to cancel within the duration of the 60 months, we are just using this standard to cover for the discounts that we are extending to our clients as all the discounts are subject to approval and may change from time to time."  (exact wordings of the account executive, I still have the email correspondence) Everything seems good. However, when I asked to reduce the number of license at Mar 2023, I got the reply:"Upon verifying we did receive your request after the services had been renewe

Hello! I'm brand new to this Board, we are a church and learned we can get Zoom at a reduced rate through TechSoup. How do I get confirmation/instruction from Zoom to make the switch, Thanks!

Hello,Can I please know if there is a discount for the non-profit society. It is the time for annual renew our account. I got a information from someone else with "discount for non profit society". Thank youHelen

On the website, it says to contact TechSoup for non-profit pricing. On TechSoup's website, it says "not in stock" - We would like non-profit price, but not sure we are getting it.  Wh

Hello do you provide any discount for non profit organization. Thanks 

I keep getting billed every month, but when I go into the portal to cancel, it says I only have a basic subscription. And I can't get access to a human or live chat because... they say I only have a basic subscription. And yet I still get billed. This has been going on for months. I'm at my wits end. I can't call anybody. I can't write to anybody. I've blocked the charges from going through, but I'm worried about my credit rating being affected.What bizarro Kafka-esque AI world have I fallen into??

Hi everyone,My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.I have learned that Zoom collaborates with nonprofits by offering products for free or at a discount. However, I’m having trouble finding the right contacts or the steps to take for this process.If anyone has experience or information on how to approach Zoom for this collaboration, I would greatly appreciate your guidance!Thank you in advance for your help!

Hi Zoom Support Team, I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent. I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely. In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to o

Hello,I have a TechSoup coupon code that I needed to use for my annual renewal of Zoom Pro, which was renewed today, 12/10/23. I misread and was confused with the instructions I was given on how to use the TechSoup discount code. Can you apply this code for me retroactively so I can take advantage of the discount? What do I need to do to make this happen for the resubscription that was done today?Thank you,Jim Patin