Billing & Account Management

Add your pronouns to Zoom! Feel more included, express yourself, and be seen while you connect 😎 To add your pronouns:  Sign in to the Zoom web portal. In the navigation panel, click Profile. On the right side of your name, click Edit. In the Pronouns field, enter your pronouns.   For more information, please review our Adding and Sharing Your Pronouns knowledge base article. 

Hello!   We're running an online school teaching Italian language. We have 3 Zoom accounts for our teachers connected to 3 different mailboxes. Recently Zoom has started requiring verification codes while entering Zoom accounts (it's explained as if a new device was detected, but it's not true). You have only 10 minutes to submit the code, it's made the work of our teachers pretty inconvenient. Instead of starting their classes, teachers had to spend their precious time seeking for verification codes.Is there anyway to stop Zoom from demanding verification codes? Why aren't logins and passwords not enough?

Hi, I'm trying to update my current basic plan to pro but when i reached the payment step, the payment method doesn't appear. Please what can be the problem?

Dear Support Team,Last month, I got a bill with VAT and usually I buy Zoom pro for personal use only and I do not declare to expense too.so please help to exclude VAT from bill for next month.   Thanks and Best Regards.

Здравствуйте. Я забыл пароль от почты которая привязана к аккаунту. Хочу поменять ее, при смене почты, система говорит, мы вам прислали письмо на старых электронный адрес (на который я зайти не могу). Как мне быть?

We changed eco-systems with our domain emails and forgot to transfer over our sign-in email. So now we can't access the emails Zoom is sending re: verification numbers. Can someone help?  

I would like to remove my payment method but i coudn't find such an option. Please remove my payment method.

Can I get vanity url for free ?

Hi I'm stumped I can't access my former corp email and would like to change my email.    How do I request a change without support?   Dolin

I already set up the zoom phone and a plan. However, whenever I am dialing, there is an error saying "Sorry, the requested service is not available in your calling plan"

I had purchase zoom pro account on 03-06-2022, but still I am on basic account. what is process to activate it.. thanks  

I lend my laptop to my mother so she could use zoom and renamed it, but now everytime I use it my mom's name appears, it doesn't matter how many times I rename it with my name, it still happens. I don't know what to do. If someone can help, I would really appreciate it.

Good afternoon, I want to change the login in my account, but I do not have access to the previous one, to confirm, what should I do?

Dear Zoom.   We are waiting for our new Mastercard because Charlotte Pedersen is not working in Nunatta Atuagaateqarfia anymore.   Our administration has sent payment instructions to the accounting department and they will pay the bill to you.

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123  and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct information in. Can someone please help me? I have a meeting and I need to have this set up asap

Until now we hosted meeting with more than 100 participants with a Zoom Meeting pro plan + Webinar 500 plan. This combo allowed us to have big audience (up to 500 participants) and language interpretations, both features also in Meetings.   Today we had an issue during a meeting, where Zoom didn't allowed more than 100 participants and we were forced to purchase the Large Meeting Add On urgently during the meeting, but losing however big part of the audience.   Is there anything changed regarding an Active Webinar License, which won't allows anymore meetings of up to 500 participants? If yes, when this happened?   Curious to know what was happened, in order to improve the plans needed for our use-cases.   Thanks in advance,

I recently deactivated several users in one of our accounts. Will I be billed for them still, since they are still in the system? or do I need to delete them in order to not be billed for the additional user?

Hi everyone, I'm based in the UK and am retired, therefore I only use 'free' zoom calls for family chats; In August I need to go onto zoom for over One hour, therefore I believe that I need to 'upgrade' to Pro ?, and start to pay a monthly subscription ? Can I cancel this 'subscription' after One month please ? Kind regards Dave P.  

I've been paying monthly bills so far. But I haven't received paid service since a few months ago. I am very angry now. Please solve the problem right away. 

Good day, need assistance how can I check who has active accounts in our company. Some staff have left and did not cancel their subscriptions. On the bank statement there is just numbers not who's account it is. Please help. 

Hi,    I recently received a promotion and will be in charge of my companies zoom licenses. My boss is currently the admin - how do I transfer her admin account to me?

We are hosting paid monthly webinars and have one scheduled tomorrow.  Several registrants are complaining they are not receiving the confirmation with link, and upon investigation of one it was found that they entered an incorrect email address.  Is there a way for the account owner/presenter to revise that email address so a confirmation can be re-sent to the attendee?

Hello,I have recently added the Large Meetings add-on to my account for having a session with more than 500. While it is successfully done, my account still shows a limit of 100. Why is this so? In my billing tab, I can see that I have a large meetings add-on available, but in my profile the capacity is still 100...Need to be sure if the normal meeting can accommodate more than 500 or will it cause a problem

Hi _ when i send an invitation to a meeting zoom uses my personal email. Not sign in email? How do I change the email address that zoom uses to invite others to a meeting?

We are an investment club consisting of 15 partners.  Our meetings rotate among partners' homes.  Can the club purchase one Pro license and have different partners host the meeting but use the same license for the club?