Billing & Account Management

Since this morning I can't sign into my personal account (I'm writing this message from another account). I got this error message: error: Http 504 Gateway Timeout I updated the app, and I tried to sign in on the web site but it doesn't work. What could I do?

I have a free acct.   I auto-login with Google. I want to know my actual password (in case I want to login from another browser).   When I click forgotten PW, it just tells me to login via my Google account. How can I find out my current PW? (or is there such a thing)

Hello,   I was trying to upgrade my account from Basic to Pro with Annual subscription with offered promocode however the same isn't getting considered when moving ahead with check out option. "Promotional annual total" is not considered. It only consider "Annual total after promotion" which is the same as regular annual amount. No difference of promocode. The Let me know if I can purchase with promocode or not?  

I tried to change the email address on my account but it says the new address is already in Zoom. So I tried logging in with the new address and it asked if I want to activate the account. I don't want to activate it, I want to delete it so I can use that address elsewhere. Do I need to activate it first??

Is it possible to share a single zoom account between two people?

  I have a paid monthly subscription for Zoom.  I changed my email address, including on Zoom. The problem is that I cannot access my old email address, so now I cannot use Zoom.    Please help! We have a meeting tonight at 7:00 p.m. EDT

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but not work

Dear Team,   I PAID ON 31st August, 2022 FOR STANDARD PRO PLAN BUT STILL SHOW BASIC PLAN. LET ME KNOW HOW TO RESOLVE THIS ISSUE

Hello, I have an online school and currently there are 3 of us (teachers) in our team. I want to know, If I get a pro plan and 3 licenses, can we have 3 different meetings with different hosts at one time? 

The Learning Center says: "You can upgrade your Zoom plan at any time. If you upgrade in the middle of the billing period, the account will be credited a pro-rated amount for the time remaining on your existing subscription and you will be charged for the upgrade with the credit applied." But it is not clear what subscription period will be provided? a year? or before the expiration date of the previous plan? How will the payment be considered?

Subscription data is not correct im seeing this error while reaching payment page pls help  

I changed companies and so when I change the email account, it sends a confirmation/verification to the old company.  I have no access to that email account so I can't verify the change.  How do I get around this.   Thanks. 

Hello, I'm trying to sign up with a Personal Pro account but it doesn't seem to be applying the discount. See attached screen shot - it applies the discount and then charges the non-discount fee anyway.   Any thoughts please?    

Hallo Wollte gerade das ZOOM Upgrade Angebot abschliessen. Beim Weiterleiten zu Paypal steht in der Rechnung nun der Jahresbeitrag ab 2023, d.h. ohne Angebot. Wie erhalte ich das Angebot auch in der Rechnung?  

We have a megaevent tomorrow and outstanding payment message started showing from the evening. We paid on Aug 29, and apparently it got refunded on Sept 1 (no message received). We saw the message today on dashboard so we paid again using a different credit card this afternoon, the contradictory messages are still showing. Please help ASAP because event is 9 am IST tomorrow.

Hi I bought zoom but we don't receive r eceipt and billing section is showing processing so what can I do 

Can I use Zoom Events with a business account, or is it just for bigger meetings but not zoom events? can I cancel the business account subscription after 1 month?

Hi,I have integrated Zoom API via JWT App on my website.I have purchased 10 licenses, with one main owner.Currently, only the main owner can view the upcoming/previous meeting history on the zoom dashboard and none of the other license members are able to see anything on the zoom dashboard.So in the web application, when I create a new session, I always have to select the min owner first and then do an alternate host to select the other members, after which they can start the meeting.Why isn't zoom recognizing the other licensed members as hosts/owners and why aren't they able to create the meetings directly or view the upcoming meetings.Currently, every new meeting created considers the main owner as the host.Please suggest

Hello all, i wanted to ask if I will be to access the paid zoom version for my company if I use my personal credit card.  

I've received a payment, but my account hasn't been upgraded. When I look at the bill history, nothing comes out. What should I do in this case?

I never established a password for my Zoom room. I signed in with Facebook. When I tried to do that today, it didn't work, probably because earlier this week my FB acct was hacked and I had to change passwords and email. I had a meeting so quickly established another account with unlimited minutes per call. Now I have 2 accounts and only need one. I have videos saved on original account. I am getting no help with the articles, chat, etc. Is there a phone number?? I've already paid for a year. And I doubt that the other billing (monthly) will stop. Appreciate any help.  ***********

Do we each have to buy our own individual licenses for $149 if we are a part of one company? The subscription, which says it is for 1-9 licenses, still requires a payment for each license. When we go to checkout, it asks for how many people are a part of the company. If we choose the 2-10 option, can more people at my company use that license? Or does each person need to pay for their own?  If so, why is this question even asked? I am incredibly disheartened that as teachers who are working with students online, we are set back even further with now having to pay a high fee for the same amount of usage we were getting before.  I am very disappointed.  

Why my zoom plan still basic after im done make payment,,, its already 1 week!!  

Hi There,   I just enter my credit card subscription to purchase a zoom licensee not a long a go using this acount log ion and password. But my basic account did not upgraded and i did not receivce any invoices,. Can your side confirm if the payment went through?   THanks   

Hi, I set up an account several years ago. I just got logged out and it is asking me to verify. I do NOT have access to the old email that i had several years ago. How can I update my email so I can log into my account?