Billing & Account Management

We feel totally RIPPED OFF by the Zoom sales team. Early in the year we were urged to pay $350 per month to cover possible extra phone charges that we may encounter. (known as Overages) Stupidly we took up the option, and then when we realised in July that we didn't need it, we went to cancel it. We were told it was a 6 month term and to come back in October. We did, albeit in early November, and now we are told that because I didn't give 30 days' notice in September we now have it for another 6 months. This is despite us telling our account rep that we no longer wanted this Overages charge. This is just deceptive and misleading trickery, and it is so disappointing that it would be from a global brand such as Zoom. We only went with Zoom for our telecommunications because we thought Zoom didn't behave like this.... well until now.   We want this Overages charge removed from our bills immediately. We don't want it, and we don't use it. But we are told we are stuck with it for anoth

zoom sent me a code to access my account but I cannot access the email where the code was sent what can I do? please help! I have a paid account

My current plan is monthly and every month I am charged $21.00 CAD, but today I got charged $231.00. Can someone please help clarify why I am being charged this huge amount?   Thanks!

I host a paid webinar every couple of months for up to 250 paid attendees. Zoom Webinars allows participants to cancel at any point, including DURING the webinar, and receive a refund, despite them agreeing that there is a no-refund policy when they register.I just received the registration emails for the first time and see that there is a line on the email "You can cancel your registration at any time." - so now I know how they can do it.This has become costly for me as I end up eating the paypal fees when they cancel, which is around $5 a person.I wish Zoom would add a similar feature as they seem to have for Events to Webinars. I do not want to move over to Events, but may need to change platforms if they are not able to prevent people from cancelling webinar registrations. Any workarounds for this?? THanks in advance.

Stopped working distance. When I try to cancel my subscription it still say it’s active and not cancelled. Is it a glitch or am I doing something wrong? Followed the instructions. 

I have multiple users, each of whom have a paid zoom subscription, that I would like to be able to link together to collaborate including alternate host, sharing cloud recordings, sharing contacts, and meetings.    However we do not want to combine the billing of each of these accounts.   Is it possible to link multiple paid subscribers into an Organization while having them continue to pay for their own account?

Hello, I have received a slew of emails regarding my renewal. None of the originating email addresses will accept replies. The Zoom contact given on the PayPal site also rejects replies. I have tried to cancel my subscription but PayPal made an automatic renewal payment (I failed to realise that it was automatic - my fault) I live in the UK so 'phone and written contact is impractical. How can I get help on this?

How can I set my payment options to GBP not dollars ?

This recently happened...   I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

Hi HiI am a zoom licenseduser with the following credentials.User name: Physics4uAccount number: This is to kindly inform you that I have made a payment (50$) for activating the meeting with 500 participants. However, the activation has not been done yet. Therefore please kindly grant me access at your earliest.

I need to change my log in email address. I have 3 email addresses now, the one I am using for Zoom is being discontinued. But both of my other email addresses come up as already in use, and the form will not allow me to change to one of them. So please, how do i set up the correct new email address without having to set up yet another email account somewhere just to get a "new" address?

I am uploading users and need the ability on the user management tab to sort by location but I cannot.  I only see the ability to sort by first/last and email address.  Is this not possible?  The project I have will be tedious if I can't sort by location.  Please advise and thank you.  

We were registered with our US Company office, and the payments were made by the Indian Company (Branch). The Auditors in India are not giving us the go-ahead, as the GST details are required on the invoice. When I am updating my address to Indian Address, it says not accepted; what to do? Please help. Can you please help me with this urgently? Thanks!

Hello, I want to subscribe to a pro-plan, but when entering my Dutch VAT number, it says invalid. It is a valid EU VAT number. How can I get a pro plan?

Why can't the support center upgrade my "basic plan" to the "Zoom One Pro Annual". The payment has been done for more than a week now.    Very frustrating! 

Payment deducted   from my account but my but zoom account not upgraded  kindly give me customer agent  support on call else my account update, give me solid feedback if reason deduction money of ₹1534inr. 

First, I was really shocked when i told that i cannot use live support! I was about to renew my subscription to Zoom, and i only had one question regarding the currency options!    But it seems that i will change my mind after this very poor respond and the unprofessional way of dealing with people who have potential to buy a product!

Sir , I have rented zoom one, pro account yester, payment is done , but my account shows it is basic only.

When I follow the instruction to terminate my account I can't find the terminate button. Where is it???????

I am paying for pro license but my account is staying as basic. How do I fix this issue?

How can I get access to Zoom User management with basic account plan?

Hello I would like to change tariff plan from basic to professional.  But before payment system give massege "Please Note You are ineligible to receive this offer. Click here to return to your current plans." How can I change tariff plan?

Hi-When I am in zoom and I try and e-mail out my zoom link using "default e-mail" I click on the "default email" circle and it goes to google?? How do I get this to allow myself to email out my zoom link within zoom?Thanks,

Good morning, Zoom users and administrators!   So, I've been taking advantage of a discount on a monthly subscription which recently expired, and I cancelled my subscription because I wanted to upgrade to an annual plan but couldn't with a coupon code applied to my account.  I was officially cancelled with an expired coupon code as of yesterday.   I was having trouble taking advantage of the 40% off annual plan offer directly, so I figured that I had to sign up for a regular monthly plan first.  I did that and paid for a month of Zoom One.  Then, I almost immediately paid to upgrade to an annual plan, which processed and seemed to work correctly.  I've paid for the year, but when I look on my Account, it seems I'm still on the monthly plan?  Will this update?  How can I make sure my annual plan takes effect, given that I've paid for it and that's what I want?   Thanks very much for your help and consideration!

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this?  Pls advise and guide. Old email:  *********** New email: *********** When I tried  to change under "My profile" and "Sign-in Email", this  came up: "Check your previous sign-in email (***********) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."