Billing & Account Management

Good evening. I've had a Zoom account for over two years. About two months ago, Zoom sent me an update. Since then, I've had nothing but issues. Today, I deleted the Zoom app and was trying to reload it. But I can't get it back on my computer. I pay $14.00 per month for the zoom program. Could you please assist me with the install and the download???

Hi,   I recently tried to sign up for a Zoom account with my organization email.  I mistakenly clicked that I was part of an educational institution providing services to students and it is now prompting me for more information.  I do not want this feature.  However, every time I go to retry to create my account with my org email, I am brought to the page where it prompts me for more information about the education institution.  How do I bypass this?

i have paid all bills.there is no unpaid in history but my plan has been changed to basic.please help as soon as possible

 I use zoom to set up meetings and join meetings. this has been a free account. i see a $15 charge to my credit card. Can I stay a free user. I rarely set up meetings and mostly use as a client.

Hello friends, My zoom accoung has been donwgraded to Basic. My payment for Dec was processed. How do I get back to a pro status as my meetings are only getting reocorded for 40 mns and I need then to be recorded for longer duration. Request if anyone can help with this query. Thanks

Hi, I'm leading a small (50 members) not-for-profit group and would like to set up a meeting for discussions. Most of our members are not businesspersons and do not have zoom experience.  I'm on a free account - can I set up a meeting so that these folks can simply join via web browser and entering meeting ID?  Is this something I need a pay-account in order to do? If they get a pop up asking them to start a zoom account, download, etc I will have objections. I need to make it simple for them, as many do not use computers very often. Ideally, I would send them a link to "join zoom meeting" and instructions to simply input the ID number.  

pls tell me if u do

hi, I'm trying to find an e-mail contact for zoom because I believe I received a scam e-mail about billing issues. It seems to have my credit card details so I'm trying to find out if my account has been hacked and my credit card compromised or if the e-mail was actually legit. I cannot find an e-mail contact anywhere on the website, only FAQs. Can someone help me? thanks.  

Cancel plan delete account 

I am unable to use my Zoom account and its been going on for more than a month. my payment is not due for another two weeks, yet my room is being held hostage until they get a new credit card.. I paid for this time.. I am owed a month... Anyone else having issues?

Hello, I have a staff member who tried setting up an education account for the whole district (by accident) and is now locked out because the document was never signed (as it shouldn't have been, this was a mistake). Who can I contact to have her account unlocked?TIA

Hi there how can I install Zoom application on my M1 MacBook ?I tried a lot of Version and old version also installation Feild like that. And I am tried also zoom Intel version, and Apple silicon version too I can't find any solution. my mac book pro is M1max and mac os version is 13.2

As my old account has got hacked. hence need a new account. KINDLY HELP ME TO CHANGE MY EMAIL ID ATTACHED WITH MY gMAIL ACCOUNT.

I keep getting reminders that my credit card is expiring but I've paid for a year so why would it matter if it has or is expiring if I'm paid for still at least 6-7  months?

Meu plano atual foi cancelado e minha contra transferida para o plano básico. Foi gerada uma cobrança indevida no valor de $ 637,80 cobrando todos os meses que já foram pagos anteriormente, desde o início da assinatura, em dezembron de 2020. O que devo fazer para resolver e ter minha assinatura de volta?   My current plan was canceled and my account transferred to the basic plan. An undue charge in the amount of $637.80 was generated, charging all the months that were previously paid, since the beginning of the subscription, in December 2020. What should I do to resolve this and get my subscription back?

I am uppdating my card information. I get the reply that my signature is invalid.

Olá, poderia me ajudar e informar se as licenças do Zoom abaixo possuem funcionalidade de tradução simultânea, ou se é necessária contratação adicional? - PAR1-WEB-500-FL1Y-BR BRASIL Vídeo Webinar - Vídeo Webinar 500 - Anualmente - PAR1-BIZ-BASE-NH1Y-BR BRASIL Zoom One - Business - Zoom One - Biz - Pré-pagamento de 1 ano

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Does anyone know how to allow access for a team member to gain access to a business account please

I'm trying to change my email, but I can't access my previous email, so I can't authenticate. The original account was ***********   help me

Hello:I'm want to change my log-in email address, as my previous address is no longer valid, and I therefore cannot view the request to confirm the change, as the confirmation request goes to my old email address.Can someone help?Thanks.Kerry

Good day, I would like to make some questions, I searched and it seems that there is no Korean customer center, so instead I am sending you this e-mail.   I work in a Korean university. Late fees are accruing from an account that a school teacher used to have but he unsubscribed from. When I try to log in with said account, it says that the verification code has been sent by email, but we cannot check that email address.<Questions>1. Can I pay the late fees paid in the before mentioned account  from another account?2. After paying the late fee, will there be no more charges generated from that account?3. Can I recover the unsubscribed account?

I received this message and it pops up each time I log in. Naturally I have gone into my recordings lists and deleted most of my recordings. Plus I have cloud recordings set to auto delete after 30 days. However, I am still getting the message. It seems even deleting the recordings is not solving the problem even though that is the solution that came with the message. Full message below: "Because your account has used up all available cloud recording storage, cloud recording will be disabled on Jan 18, 2023. Click the button below to purchase additional storage space or delete some of your current files"   I have deleted all 21. Still this message is at the top message bar on my account. What am I missing?

Old email unable to access, kindly help to update to new email  address *********** never receive any confirmation for the above change on new account. 

I signed up for the 'Pro' plan and paid, but it doesn't apply.   I paid by card on October 6, 2022.   Previous ID is  [ pceduon /  @  / naver. / com ]    After payment, I changed my email address and ID to [gusfjq86 / @ / naver. / com]   I had no choice but to change it by deleting my old email address.   After the change, it has not been reflected in the rate plan until now. Please check.