cloud recording will be disabled on Jan 18, 2023

I have the same problem, and if I upgrade it will cost too much 

I have this issue too, same message appears even after i deleted my files.

Same problem! I’ve deleted all but one.. anyone get a resolution for this?

Same - is Zoom going to respond to this or what?!

I emailed support, they said I was using 144% of our cloud storage (which we had been but I’d deleted all but one video over a week ago when we got the email but we kept getting messages and that’s still the amount in use that support sees). So I replied explaining this and sent screenshots of the meeting recordings showing only 1 video there at <300mb and they replied that the engineering team is looking into the incorrectly sent message to some accounts and will do a manual sync to adjust

I got the same message.  I keep deleting recordings and I still get that message and it still shows I have used all of my storage.  Normally, once I delete recordings, it shows the space available. 

I am having the same problem.  Deleted many recordings, emptied Trash, still the same message and I can't make Cloud recordings.  Disturbing that so many users are having the same problem for over a week and are getting no help or insight from Zoom.

As an update- support had told me last week that engineering will look into this and do a manual sync. My ticket was closed. But today our cloud recording was disabled anyway!! If you raise a ticket on this don’t close it until they do the manual sync and on their end can see what we see- low/zero recordings in storage. I’m waiting for a response now to my ticket