ZoomMate

I'm trying to help a user that has turned off otter AI in both zoom.us and otter.ai and she's still connected to it and it's still sending emails out.  Does anybody know of a setting I'm missing?

Hi all,I have 2 users in the same Zoom group reporting 2 different things then they turn on Zoom AI. User 1They turn on Zoom AI and everyone in the meeting is automatically muted and has their camera turned off until they agree to the recording via a prompt that shows on their screen. User 2Performs the same action and the meeting continues with no one being muted or having their camera turned off.I thought it was the setting under Recording notifications - Zoom clientsBut I change it to 'guest only' with the same result.  Anyone have an idea?

I can't figure out how to enable AI Companion for Docs and Whiteboard. I follow the instructions on the site I just can't find such a menu in my Account Settings. How can I fix this? 

The Zoom AI Companion is using incorrect pronouns in the meeting summary. Please update the logic used for determining pronouns to either use the pronouns provided by the user within their Zoom account and/or always use gender neutral pronouns.

Does anyone have recommendations for a note-taking app for breakout rooms within a Zoom meeting? I am meeting host and moderator but I can't be in all the breakout rooms to take notes. Is there a tool or extension that can be used within Zoom to do this?   Thanks!

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month. Here’s what’s happening: 📅 June 4: Zoom Workplace (Meetings + Productivity) Open OfficeWant to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace. 📅 June 5: What’s New at Zoom? Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day. 📅 June 11: Zoom Phone Open OfficeTake your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.   📅 June 12: Zoom Contact C

Most of my calls are booked through Hubspot which is integrated with Zoom, and I have the AI Companion set to generate summaries automatically on all of my calls. This has been working just fine since the AI companion launched, however all of a sudden last week any calls that I had in Zoom that had been booked/created via Hubspot stopped having the AI companion start automatically. I have to manually start the companion for those calls. Calls that I create/start directly in Zoom have the companion start automatically. Is this happening to anyone else?

In our administration account I setup a meeting to automatically turn on AI companion and distribute the summaries to "All meeting invitees including those outside of our organization".  The invitees included "@yahoo" and "@gmail" invitees.  Upon completion of the meeting, the summary shows in the meeting summaries list in Zoom for the administrator as complete (I can see the summary).  However, none of the attendees on the call got an email (e.g. gmail) summary sent to them.  All of them are using free Zoom accoun Are summaries only sent to paid Zoom accounts?

My meeting summaries are automatically being deleted immediately after the meeting and are inaccessible.  My transcript list shows that there is a transcript logged but I can't click on it and the download button is greyed out.  Please advise on how to fix this issue.  I need the summaries and transcripts from every meetings to be saved and I need to access the past ones. 

Hello everyone, Do you know if there is a way to link the AI summary to Zaiper?Right now the best solution is to add the email summary to it, it's not clean but we can at least add the body of text, for notes and the next steps. Do any other options come to mind? Maybe with the webhook? Would that require beta App extensions or APIs?

Hello! I am super satisfied with work of an AI Companion BUT, only if it works... I just had several situation with AI Companion just didn't work even if I have him turned on manually and I have an option to automatically be turned on on every meeting. Please advise me when this issue will be solved because I am working with my clients and I NEED to have the summaries to bring them value. Right now I am considering to change the meeting software to Google Meet (because for me it's free) and buy an external notetaker. HELP! 🙂

Problem description:I am the organizer of Zoom meetings and use the web interface. I usually have no issues accessing meeting summaries, but the summary for a specific day won’t open.I can see it in the list, but the arrow button to open it doesn’t work.Summaries for other days open without any problems.I’ve tried using different browsers (Chrome, Edge) and reloading the page, but the issue persists.I also tried accessing it from another device and through the Zoom app, but the problem remains only for this particular summary.There’s no option to download the data or bypass the issue in the Reports section.Are there any known reasons or solutions for this issue?Additional information:Account level: Licensed versionOperating system and browsers used:Windows 10 pro, Chrome 131.0.6778.70Date and time of the meeting: Nov 21, 2024 08:39I would greatly appreciate any assistance!

Hi, I'm probably having a 50% success rate with AI companion actually generating a meeting summary. I get this message:  I apologize, we are unable to generate what you need because the input provided does not contain sufficient information. Please check whether the input is too brief or unclear. Meetings are 30 minutes. Very clear action items in the meeting. Typically these meetings are me and one other person. All my settings are set properly (cloud recordings, generate meeting summary, ai companion on from the start, etc.). Any idea what's going on? My next step is to get a different AI notetaker but would rather not pay for another tool. 

I used Zoom AI transcription services in Zoom phone with success 10 days ago. Yesterday, the platform no longer shows the AI diamond selections, my previous transcriptions are "poof" gone, and now when I make a call it is no longer transcribing. I checked settings, worked with the chatbot, worked with a live agent, and reset everything. Logged in again to see if it is in place and NO it is not. Tested it this morning and NO it is not working. Seriously? What did Zoom do that messed all of this up?!?

Hi, I'm using Zoom Workflow to send email notifications after the meeting ends. What I'm trying to figure out is how to choose email recipients based on the live meeting participants. Currently, the Gmail integration with Zoom Workflow doesn't allow me to select live participants for the email, which means I have to enter them manually. This will be an issue when each meeting has different participants. 

I want to enable AutoStart meeting summary, but I'm getting a message "One or more AI Companion features are disabled in your settings" I have Zoom Workplace Pro

i have some errorNext StepsCould not be generated due to insufficient transcript data.SummaryNot available because the transcript is incomplete.

What is going on with the quality of the Meeting Summary with AI Companion?  Has there been some change or upgrade implemented recently?!  My Meeting Summaries have gotten progressively shorter and worse over the last week or so.

I just ran into a situation where the AI Companion meeting summary assigned an action item to a person who had not attended the meeting. There is no record of the person's name in the attendee list or in the meeting transcript.I've relied on and enjoyed the meeting summaries, but my confidence stumbled. 

I am the only user on my Pro account yet the AI Meeting summary switch is greyed out and i can't turn it on.

Can I ask how the AI summary is delivered / prompted to the user following the meeting. As well as receiving the email, does Zoom proactively pop up and prompt for historical calls on the account or is the only method of access then to look at the call history and go into the chat to find the summary. 

I was on a Google Meet call two months ago, initiated by the secretary of my HOA group.  My Zoom read.ai (I had allowed it to install in Zoom some time before) somehow self-initiated in the Google Meet, even though we weren't using Zoom, and the Meet account wasn't mine. There have been two more HOA meetings since, and both times the read.ai program was still somehow connected to the secretary's Google Meet account.  I was not personally present at either of those two meetings due to other commitments, but in both cases read.ai showed me present, and yesterday, it also sent a meeting summary via email to everyone after the meeting under MY NAME. I have uninstalled read.ai from Zoom, but I have a terrible feeling that it is like a virus that somehow skipped to that woman's Google Meet program and nothing I do is going to fix that for her.   And to add insult to injury, it appears that the meeting summary wasn't even accurate. ANYBODY have this experien

Hi I have not used zoom now for ages, and when I now go to launch a meeting, 75% of my real estate is zoom ai companion - which I do not even want !! I am left with a tiny window top left showing the actual meeting !!!I have followed the instructions, logged in to web portal, gone to Admin section, then Account Settings and AI Companion tab, but the only options there are :- DocsWorkspace Reservation ResourcesWhitepaperGetting Started GuideOnboarding Centre There are no options related to meetings at all ??? I have a meeting tonight 1900 so would really appreciate if someone could help me to block, minimize, remove this awful addition which zoom have seen fit to add. Thank you 

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meetings + Productivity) Open OfficeReady to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!   📅 May 8: What’s New at Zoom? (April Releases)Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.   📅 May 14: Zoom Phone Open OfficeTake your Zoom Phone game to the next l

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video. Please advise, Sybil