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Recently, I received many invitation emails which relating to introduce products, events....The sender from no-reply@zoom[.]us as the below image or attachment. I guess these are spams email.   Is there any way to detect the fake signature/certificate that used to sign these emails? and should I take some action against these or can zoom support?   Thanks and best regards,          

I just recorded a test meeting and saved it in the cloud.Can someone please tell me where I access the cloud?It's not obvious as when I record to my laptop, a separate window opens showing the recordings.Thanks,David

The section for Recurrent meetings dissapeared and now I cannot get into them but from Zoom Web, which is very uncomfortable. This happened since the last actualization and is very anoying. I want the recurrent meetings section back because I am paying for a service and I couldn't taking it comfortably as I used to.

How can I record at 1920x1080 pixels, instead of 1280x720?

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know ishas anyone got the same error like this ?is someone aware of this error so that he/she can guide me through this ?  and if internal team is working on this so how many days it will take them to fix this ?  

I am following the steps to <create the brand> for the SMS notification which came out. I everything out and I am receiving the below message. Even though we are not a publicly traded company-I chose NONE and filled out na for the stock symbol.  I can wait until tomorrow to see if this error disappears but if anyone has come across this before please let me know! 

I cannot set the video camera. I will not work for me. 

I love Zoom docs.My question: How do I share just one page of a folder?As I am using a lot of docs I have them organized in folders.When I want to share one page of the folder there is a warning that the sharing is going to include all files of the folder.Is there a way to safely share just one doc without the risk that others can look into my other docs?An option to choose between sharing a page or the whole folder would be helpful.  

I'm on Zoom Version 6.3.11 (50104) on MacBook Air MacOS 15.3.2 (24D81) I have been teaching online since lockdown and I use Classic whiteboard for notes.  I often switch to share a webpage or a pdf then come back to the whiteboard and continue the notes.  This works fine.  I share the notes with the student after the lesson. Today, following the update, every time I switch back to Classic whiteboard all the notes are gone and I've got a blank whiteboard.  This is exceedingly disruptive as we normally carry on with the same calculations through the lesson and now all the work we've done is gone every time we come back after looking at a different screen, for example, the pdf of the problem we're working on. I explain to the students that every once in a while Zoom releases an update that ruins everything, and it's happened again. Please can someone direct me to the setting that makes the Classic whiteboard remain intact if you stop sharing it

I'm experiencing an issue where my Zoom meeting window closes immediately when I start a meeting. Additionally, when I open Zoom settings and navigate to the Audio tab, the settings window also closes automatically.  My audio is working properly on other platforms such as Discord and WhatsApp calls, so this seems to be an issue specific to Zoom.Steps to Reproduce:Open Zoom and start a new meeting → The meeting window closes immediately.Open Zoom settings and go to the Audio tab → The settings window closes immediately.Troubleshooting Steps I've Tried:Restarted my computerReinstalled Zoom (latest version)Checked for any conflicting applicationsUpdated my audio driversSystem Information:OS: (Windows 11 Pro,  Build: 26100.3323)Zoom Version: (6.3.11 (60501))Attachment:https://www.loom.com/share/aad40fb5e4cc40a8b0a46e6e991d4da1

Hello- We don't want a waiting room to be used for meetings, since we're using a passcode.   I've made sure the waiting room toggle is set to off under our admin portion and individual, yet  3 of our 4 users continue to have waiting rooms.  This is problematic for our clients. How do I disable the waiting room for all users under our account? Thank you.

How do I change the default name that comes up on my video when I join a meeting? Of course, I can click on the three dots and Rename, but I don't want to do this every single time I join a meeting. I went to Settings/ Profile / Edit My Profile, which launched a web page, then selected Profile, but the name listed under "Display Name" on this page is not the name that comes up on my video when I join a meeting.

In trying to schedule group meetings recently I have noticed that the alternative hosts feature, which I rely on heavily, is suddenly missing from the desktop client. Is this a known issue? Will this be added back? It's annoying to have to go to the web interface in order to schedule my meetings.

What are the options to save call recordings for people that leave the company?  We do not want to lose the recordings.  We need them for historical purposes.

Hi,Do you guys know if there is a way to Schedule Group Messages?I send various messages regularly to my group and it would be great if I could skip always posting them manually.Reminders are a great option in the Chat but I would like to schedule them instead, ahead of time.

本日2025年3月26日10：00~11：00【発信時】①コールせずに切れる②1~2コールして切れる1カ所への架電に対して、平均5回くらい掛けなおしが発生しています。【着信時】①１コールで切れるエラーコードの表示が一瞬過ぎて、控えられない控えたエラーコード「480、504：ダイヤルした番号は一時的に利用できません。 後でもう一度お試しください。」これらの、対策というか運用を安定させるための工夫をされている方が居られましたらご教示いただけませんでしょうか

I have been trying for 2 days to find out how to contact Zoom about charging me $246.90 for a subscription I believed had been cancelled over 18 months ago.  I used my Pro Plan subscriptions once only, maybe twice during COVID and have not used it since.  The money taken for this subscription was to pay for my grocery order to feed my family.  I am not earning an income at present and cannot afford to pay for something I have not used in 2+ years.  I cannot get anywhere with the Zoom virtual agent.  Most REPUTABLE companies do not need to rely on unused subscriptions as a revenue stream.  Reputable brands make it relatively easy to get through to an employee, and they usually refund at least the  latest  subscription charged to an account.  Some companies refund more than one year when they can see a subscription has never been used.  Zoom does not need my money nor the goodwill such refunds generate.  I get that.  In Aus

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process.". I wonder when will I receive my refund.

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

Referring to the following community chat, I understand that I need to change the caller on line one. However, on the Zoom portal, line one is greyed out, so I am not able to change the caller ID. How can I undo that? https://community.zoom.com/t5/Zoom-Phone-System/Outgoing-Caller-ID-from-Yealink-Phone/m-p/192534

Добрый день. Просьба прояснить ситуацию со списанием средств за пользование номером, которым я не пользуюсь но средства все равно снимает: 888-799-9666, +18887999666. Последнее списание 05.03.25. Даже если я не использую Зум, средства в размере 18 долларов каждый месяц списывает за использование номера. Большая просьба подсказать, как это отключить. Спасибо.

Hey Everyone! We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing their checks.  I checked the admin activity logs but cannot see if people are playing the recordings in the Zoom Phone logs sections. We don't want our managers to be able to download /delete the recordings; I know if they download the recordings we can create a trail but we would like to not consider this as a solution.  If anyone has a solution let me know. Or is this something we would need Zoom Contact Center for....

when i log in it says 1132, which apparently means i violated the ruled and guidelines. i'm confused because i use zoom for my online classes only and sometimes i don't even open my camera and mic. i don't send malicious or bad chats either. i'm completely not violating any rules. i already sent an appeal and it says i should contact the team.  is this where i contact the team? please let me know. and reconsider your decision, i really need zoom for my classes. there might be a mistake. 

 Hello All, I'm seeking support on Zoom technical issue which i faced yesterday during hosting a meeting where I was sharing my screen (sharing videos and audios), accepting participants from waiting room etc. The problem which I faced was that the zoom was narrating everything like when a person is joining the meeting or when person is leaving, when i was making someone co-host, or when I started sharing my screen. Please help me to figure it out because tomorrow again i have to do the same.Also, let me know if it is a global issue from the main account or was a problem with my zoom account or system(mac). Thanks!    

Instead of 40 minutes, I need to use zoom for an hour