Skip to main content
Newcomer
Mar 9, 2023 11:39 AM UTC
Question

Zoom Room (scheduling only) offline.....but the Room Device is not?

Hi

Weve been delving into a range of rooms that are appearing as 'Offline'. These are mainly Scheduling Only rooms so 1 device.

The Room itself shows as offline but if we move to the device tab it shows the device as online...its accessible remotely and working fine....Theres nothing under the room properties that appear incorrect but the room remains offline...any ideas why ?

4 replies

Ohkawa
Partner
Partner
Mar 12, 2023 5:05 AM UTC

Hi, @simonpg 

 

The Room administration page has been incorrectly displaying the connection status of devices for some time.

You can make a request to Zoom from the following

Submit a request – Zoom Support

Translate
Newcomer
Apr 13, 2023 11:59 PM UTC

What is the answer?

Translate
Newcomer
Apr 13, 2023 11:58 PM UTC

I have similar problem, ow did you resolve this?

Translate
Ohkawa
Partner
Partner
Apr 14, 2023 1:36 AM UTC

@Faisar1 

Not resolve yet.

 

You can make a request to Zoom from the following

Submit a request – Zoom Support

Translate