Zoom Room having issues when in Teams Meeting

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Meetings seem to be freezing. Anyone else experiencing this recently? Has only just started happening.

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Fredrick

Explorer

I have been having issues all month and I can not get any resolution. When I screen share on YouTube the video experiences delays and freezes and interruptions but if I am not using screen share it shows fine. After a screen share participants can't hear me. I have to exit the meeting and reenter it. And this all just started at the beginning of Feb. and tech support is nowhere to be found

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Bigshout

Employee

NocturnalDC, could you please provide some more detail around your environment? What Zoom Room Device type do you have, is it connected to the network via wifi or wired? Is the ZR running the latest software?

Have you had successful meetings from your ZR into Teams before?

Zoom operations had published an incident earlier this month but this was resolved. If you are still experiencing quality issues could you please raise a support ticket?

A subset of customers experience degraded performance using Microsoft Team Rooms (MTR)

Resolved - After the initial reports from a small set of customers, we have been unable to reproduce this issue. We will continue to monitor and investigate, however we believe this issue is specific to a hardware type and may require external resources to resolve. Please report any new issue to the Zoom support team.

More information on service status can be found at https://status.zoom.us/

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NocturnalDCAuthor

Participant

Win 10 computer running Zoom Rooms app version 5.13.6 and connected directly to the network. Issues just started happening. Raised a support ticket, but have yet to hear back. What's the hardware type they believe was causing that issue you mentioned?

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NocturnalDCAuthor

Participant

Win 10 computer running Zoom Rooms app version 5.13.6 and connected directly to the network. Issues just started happening. Raised a support ticket, but have yet to hear back. What's the hardware type they believe was causing that issue you mentioned?

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