Zoom Room Appearing in Meeting Twice

3 replies
53 views
Translate All

Lately our Zoom Rooms are appearing in meetings twice. Is this a known issue or is there some configuration that could have changed to have caused this?

Room Systems

Z

ZoomZoomAnswer

Employee

HI, @cnielsen85

Are they showing as "Home Room - 2”, “Home Room - 3”, and “Home Room - 4” for example? It is probably a multi-camera feature, like multi-camera or Smart Gallery.

For more on this: https://support.zoom.us/hc/en-us/articles/4423188231053-Using-Multi-Camera-mode-in-Zoom-Rooms

K

KhatC

Employee

Hi @cnielsen85, there are no known issues related to this matter at this time. I'd recommend you submit a support ticket with the details of the meeting such as meeting ID, date, time, and impacted Zoom Room (name) to have this reviewed further.

Translate

Z

ZoomZoomAnswer

Employee

HI, @cnielsen85

Are they showing as "Home Room - 2”, “Home Room - 3”, and “Home Room - 4” for example? It is probably a multi-camera feature, like multi-camera or Smart Gallery.

For more on this: https://support.zoom.us/hc/en-us/articles/4423188231053-Using-Multi-Camera-mode-in-Zoom-Rooms

Translate