Explorer

Question

updating Zoom Workspace

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Hi I can't join any Zooms using Zoom Workspace because it keeps saying that I need to update the app to version 5.16.6 or higher. I'm pretty sure I've downloaded the latest version and I don't know how to update to another version. I tried attaching screenshots but can't seem to do that.

Thanks,

Micaela

Setup and Configuration

C

colegs

Employee

@mindfulmomma - Can you click on your profile picture in the upper right had corner of the client, then click on 'Check for Updates' and tell me what version it says you have?

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mindfulmommaAuthor

Explorer

Do you mean when I'm in my own Zoom account? I clicked on my profile pic and do not see that option. All I see are Plans & Billing, Add Account and Sign Out.

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colegs

Employee

This would be in the actual Zoom Client, not in the Web interface.

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colegs

Employee

Can you start the Zoom client from the application list without starting a meeting? That will give you the client, which then you can use to check the version.

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mindfulmommaAuthor

Explorer

I don't know how to do that. Where is the application list? Is there a screenshot or other info?

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C

colegs

Employee

Are you on a Windows machine or a Mac?

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mindfulmommaAuthor

Explorer

windows

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C

colegs

Employee

Click the Windows logo key on your keyboard (4 squares) to open the start menu and you should see an icon for Zoom (Blue square that says Zoom). Double click on that.

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mindfulmommaAuthor

Explorer

When I do that I get an error that says: "Your app version needs to be 5.16.6 or higher to sign in. Please contact your IT team to update your app."

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mindfulmommaAuthor

Explorer

and there is nowhere to update anything.

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colegs

Employee

Please uninstall Zoom (Right click on the Zoom application icon in the start menu and select Uninstall) and then reinstall the application from here: https://zoom.us/download?os=win

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mindfulmommaAuthor

Explorer

also, i've been joining zoom meetings regularly for years and only started having this problem last week

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mindfulmommaAuthor

Explorer

that seems to have done the trick. thanks!

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