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Mindtapgrp
Explorer
Dec 27, 2021 5:06 PM UTC
Question

Recovering Recordings

Hello Zoomies,

 

 I recently recorded a zoom call and can't find or recover the recording. Can someone assist with this issue?

 

Thanks

    3 replies

    Bri
    Community Manager
    Bri
    Community Manager
    Dec 27, 2021 5:47 PM UTC

    Hi @Mindtapgrp! Was it a cloud or local recording? 

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    Explorer
    MindtapgrpAuthor
    Explorer
    Dec 27, 2021 8:58 PM UTC

    It was the cloud recording.

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    Employee
    Bigshout
    Employee
    Jan 5, 2022 11:21 AM UTC

    Hi Mindtapgrp, if you cannot see the recording within the portal, you will need to raise a ticket with Zoom Support, They will have access to your account once you provide permission and can then search the back end for the recording. 

    Options to contact support can be found via this link https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

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