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Contributor III
neve
Contributor III
Aug 31, 2021 8:13 PM UTC
Solved

No speaker thumbnail in cloud recording from Zoom Room

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

      shaneatzoom
      shaneatzoomAnswer
      Employee
      Sep 2, 2021 9:54 PM UTC

      @neve Please open a support ticket for this issue.  Thanks!

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      2 replies

      shaneatzoom
      Employee
      shaneatzoomAnswer
      Employee
      Sep 2, 2021 9:54 PM UTC

      @neve Please open a support ticket for this issue.  Thanks!

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        Explorer
        Rere
        Explorer
        Nov 29, 2021 3:28 PM UTC

        HOw do you open a support ticket?

         

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