Rooms & Workspaces

Good afternoon!We have MDM server (Intune) which is used for deploying Windows machines. When machine is registered to Zoom Rooms we also want to have ability to upgrade it remotely via Zoom portal When Zoom Rooms app is deployed to PC, I link it to room using activation code and initiate upgrade via Zoom portal. In 30-60 minutes it doesn't arrive to PC. However if app was installed locally and linked to Zoom Rooms, it start to update in 5-10 minutes. Deployed via Intune with next setup: "msiexec /i "zoomrooms-6.3.0.5145-x64.msi" /quiet Silent=true AcceptGDPR=true SystemOption=510" as Win32 app

Currently, Gesture Recognition ("I physically raise my hand and Zoom detects and posts a reaction that I am raising my hand.") is a function available in Zoom meetings through the Zoom Desktop app.  Is there a way to have this working in a Zoom Rooms evironment? If so, how do you even go about turning it onDoes this need to be a feature request?I did not see any mention of this in upcomming notes but I may have missed it.

We have a dual-screen Zoom Room, utilizing 2 DTEN touchscreens in what I believe is a DTEN configuration of dual screens.We were wondering if anyone had any experience with this configuration and/or if there's an obvious Zoom Rooms setting such that the "primary" monitor can be swapped.The reason for this is because the current "primary" monitor, meaning the monitor that has the Zoom Rooms controller panel, is having an issue with its touch capability. Rather than physically swapping the position of these monitors, and then come to find out that wasn't the solution, we wanted to find a configuration solution.My guess is that it's a DTEN and/or Windows dual monitor setting. Just wanted to see if anyone in the community had any experience or could shed some light on this issue.Thanks!

I have a bizarre think happening and I can't figure it out.I recently purchased 3 Yealink RoomCast appliances licensed for and running Zoom Rooms. The plan is to use these as both digital signage machines and airplay receivers so that our teachers can mirror their screens. We have six total Zoom Rooms (Logitech Taps/Windows NUC) that work more or less as expected. I've also purchased a handful of Azulle Ally windows appliances with Zoom Rooms to do the same thing. They perform their functions, but are a bit tricky to manage.  The weird problem I'm running into is that the Yealink Devices work as expected from 8:00am EST until about 12:00pm EST. My teachers can airplay to them and all is well. By 1:00pm EST, however, all three of the Yealink devices disappear from being seen by any of our Macs or iPads or iPhones. The device is still turned on. It is still visible and controllable via the control panel at zoom.us in my account portal. I can reset it or reboot it...but it stops

Running Zoom meeting on a Crestron Microsoft Teams Room System. Noise suppression setting has changed, default noise suppression is now Browser built-in noise suppression. This setting allows a distracting amount of background noise (typing, papers shuffling) to go across the call. If I select Zoom background reduction we no longer hear the distracting background noise. How can I permanently make Zoom background noise reduction the default noise suppression selection on all of my MTRs? I do not have the issue when running Teams, only zoom meetings 

When using a Zoom Room, it would be nice to have the option to hide when the "room is speaking" from the room's display. Otherwise, for the duration of the meeting, there is a box at the top of the screen that says "XXXX Room is speaking", which seems unnecessary to show the people in the room. We have noticed it getting in the way of slides in a screen share.  Thank you for the consideration.

Hola, tengo unas carteleras digitales que se reproducen en recepción desde una mini pc, con la cuenta de administrador agregue imágenes y todo muy bien pero también me agrega imágenes que se llegaron a compartir hace tiempo, ya la borre de la biblioteca de contenido y me sigue apareciendo 

Hello friends, we have an issue when setup calendar integration with Exchange on premise 2016. We've get red message "Zoom is unable to connect to the Exchange server." This is the KB we've used to prepare rsources: "https://support.zoom.us/hc/en-us/articles/203847339-Using-Exchange-2013-and-above-with-Zoom-Rooms#h_01F6KSWBR7CDR6EH0FBPNRB38Z" . Interestingly, despite the message "Zoom is unable to connect to the Exchange server.", after saving connection (Save Anyway button), the calendar is synced but not appear to room device. Any suggestions?Thanks in advance!

OS: Window 10 I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use. Every solution I have seen online says to adjust the speaker volume in the audio settings, but that just changes the computer's speaker volume which also affect the volume of other applications. Is there a way to change the starting volume without having to affect the volume of other applications.

Hi All,Some background - I have global admin rights in O365 at my company and administrate Zoom as part of my responsibilities. We have an existing setup with about 25 rooms on a working Calendar Resource but I must have logged in somewhere on accident using my own account and it switched the calendar resource to my account. Luckily, everything is still working but I'm trying to figure out how to move all the rooms back to the calendar resource. I tried adding a new resource and used the service account to set up. Moved one room over using the room settings but now it's saying "This calendar resource is no longer available in the calendar service." Room still looks like it's working but I'm afraid that come Monday, everything will be broken, so I'm hesitant to move the other rooms to this other Calendar Resource. Help! My questions are - Is there a better way to migrate all the rooms to the correct calendar resource? Is there a way to change the resource from my account back to th

Zoom should make more stability improvements because the meetings lag or freeze even though my connection is fast my zoom version's 6.4.1 and then it kicks me out of the meeting and then i have to put the Meeting ID back in and the passcode.

Anyone have experience with the AVer Media BU113? It is on the Zoom Room list of capture devices. We put the ZoomRoom firmware on the card and we can see the shared screens but we have not audio playing into the ZoomRoom share from the USB. We are testing on a HP Mini PC running Zoom Room. On a Windows laptop, it seems to show up as a microphone so the hdmi audio is not playing into the room. When we run Aver RECentral capture software on a windows laptop, the audio works with the streaming laptop screen. 

Hi Zoom,Please confirm if we can upgrade the Zoom client version for user groups via the Zoom portal. Additionally, kindly share the necessary settings and steps required for this process. Thanks

Hello! I kept getting Error Code 1132 when I tried signing in on my iPhone. Even when I tried using a different email to sign in or uninstalling then reinstalling the app, it kept encountering the same error. I already sent an appeal to Zoom Trust & Safety as well. How long will it take to be resolved? Thank you very much!

Anyone know how to resolve this?

Hi. I am developing a web page specifically to display as digital signage in a Zoom Room.I am not sure what type of browser (ie. Chromium) your using to embed a web page in the digital signage feature. My end goal is to find a code snippet that I can add to the webpage to disable the X&Y scroll bars withe page is wider or taller than the display.

Bonjour,Savez-vous s'il est possible de faire des sondages différents dans 2 ou 3 salles de répartition ?Si oui, comment ? Si non, quelle est l'alternative ?Merci 

I am setting up a virtual receptionist station; four users are assigned to receive the call. It always goes to the user whose last name starts with B, and if they decline it, the call ends. Is there a timeout period on when it would go on to the next person? If the first person declines it, why doesn't it move on to the following user?  I would like to avoid having an individual button for each person. 

Estou tentando vincular uma licença em um notebook no Zoom Rooms , via código, porém retorna a seguinte mensagem: Zoom Rooms deve ser atualizado. Entre em contato com a TI para obter assistência.   Todos os drivers da máquina estão atualizados e a versão instalada do zoom é a mais recente, baixada diretamente do site.  Vale ressaltar que no "controlador", um tablet, funcionou.    Poderia me auxiliar em relação a esse tema?   Equipamentos:  Máquina: Dell Optiplex 7020  Tablet: Samsung A9  Como devo prosseguir?    Aguardo a sua resposta e agradeço desde já.

I can login with my account on Mac and on the web.But on iPhone app it does not work. I get error code 1132 with the same account I'm able to login elsewhere. Even signing up with a new email account ends up by failing with the same error code.I tried deleting the app, making sure it's the last version, reseting network settings, rebooting iPhone , disabling limit ip tracking , using a vpn and nothing works with any account on my iPhone.and can't get any feedback from support..

I was wondering if there is a way to set my digital signage playlist as a screensaver.  Basically, I want to pictures to keep playing while the room is not in use.  Didn't know if that was possible. Thanks,Ed Murphy

I am having an issue with Zoom audio recordings on Mac. (MacOS v.15.0.1, Zoom version: 6.3.11 (50104)When I listen back to my side's recording, it sounds as if there's a slight distortion—almost an echo. (Other person's audio is fine) If I didn't know any better, I would think the audio track is misaligned, as if sounds like there are two audio tracks playing in quick succession, creating a noticeable echo effect. (I have good room acoustics, and have narrowed down the issue to Zoom)Here's what I've tried to troubleshoot this: - Tried multiple USB mics in Zoom, they all reproduced the issue in Zoom.- I tried recording audio in QuickTime Player to see if it was a microphone issue. (The audio was great, no issues)- I tried restarting my Mac, zoom issue persisted.- I tried uninstalling/reinstalling Zoom, issue persisted. Not sure if this is helpful, but I've narrowed down the issue start date to somewhere in between (10/24/24 and 11/08/24) by listening to old recordings. Lo

We are changing out company domain name, are there any Zoom admin portal knowledge articles or steps to do this?  All user log in accounts will change, not finding any information on this.

I was recording a group session to my computer yesterday afternoon when there was a power cut and I lost connectivity.  When I was able to access the folder later it shows a Zoom icon with the words "double_click_to_convert_01.zoom".  When I do this it it opens a "Converting meeting recording" but it does not start.  Perhaps the sudden shut down of the power cut has corrupted the file.  Does anyone have a suggestion on how I might recover the recording?  DMA001

On my Mac Mini (with latest everything). When I click on Zoom, I get Zoom Workspace.  If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am.  At least that happens regularly. I never know whether it will work or not.  I have the feeling there are two Zoom apps running at the same time.  If we both close Zoom and try again, it may work. Suggestions?  Thank you.