Rooms & Workspaces

In the last two weeks -- there's been reports from some of our clients where their Zoom Room controller is showing that the Room Controls cannot connect to the Zoom Room appliance PC. A "Retry" button shows but pressing it will not reconnect the device. Multiple conference rooms are affected by this issue currently. All affected rooms are running Android-based Zoom Room controllers and Windows PCs as the Zoom Room appliance. They are on the latest 6.5.5 version, and I noticed there was a note that said the following:Resolved an issue that prevented third party room controls from working correctly. Android Controller The simplest way that fixed all rooms' (the three of them in this case) Room Controls on the Zoom Room Controller was simply restarting the Zoom Room app on the Windows PC (exiting and re-launching the app). We're monitoring the situation still - but is it likely the patch isn't fully applied, or is there an additional step we're missing? Does TCP p

Zoom has this feature built into the client https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114, is it possible to access this from zoom rooms?

It sure looks like Zoom could be used as a project management tool.   I found a reference to assigning something to a project but I don't see any information on projects.  Are they talking about docs, perhaps or something else?

I would like to have ability to enable Room Controls, both native and third-party, but with the additional option of choosing which is displayed on the Zoom Rooms Controller. Additionally I would also like the option to completely disable the Room Controls button from the touch panel UI, whilst keeping the functionality the Native Room Controls feature provides. For the long term I would like to see Native Room Controls add more options to replace the need to use third party controls. Examples of these UI elements can be found in Extron/Crestron/Q-SYS integrations (faders, better feedback, etc).

Hello everyone I have an issue when I try to control 2 cameras on a G7500 (Poly).The G7500 has ZoomRooms account, when user makes a Zoom Call, both cameras are controled via Extron (Poly-G7500 v6.0).When user makes Teams Calls trhough ZommRoom account, both cameras aren´t controlled via Extron. Thanks a lot. 

We have Zoom Rooms set up to use NDI cameras. When the room joins a teams meeting a message pops up saying the selected camera cannot be found. In one room it sent a black signal instead of the camera, and in another it sent the content input instead of the camera. Is there something I need to enable to allow the NDI camera to work in teams as well?

Over the past couple weeks a few of our Zoom Rooms have been in the middle of meetings and then randomly gotten disconnected and automatically reconnected shortly after. The displays will turn off and will have to manually be turned back on as well. Any ideas as to why this is happening and how we can resolve it?

Hi all,  We have several iPads as controllers that are not supervised but are on ZDM, and our ZDM certificate is coming up for renewal.  Is it necessary to actually update the certificate for it to work?  Or does it just no longer receive commands from the web if it is expired? Also, what is the best way to update it?  I can't recall what we did last year, but I seem to remember having to reinstall the Zoom Rooms app. Thanks!

Are there any Zoom Certified of Approved USB to HDMI Adaptors for a 4th display used as a confidence monitor?

We have a setup where we use iPads as Zoom Room controllers, connected to PCs running Zoom Room software. This past weekend, the iPads all upgraded to iOS 26 and now none of our controllers are able to pair to the Zoom room. I've confirmed that the devices are still on the same network within the same IP block.Is anyone seeing the same issues with iOS 26?

Over two years, I have recorded 200 podcasts. using Zoom Workplace on an Imac with a Zoom electronic corp Live Trak L8 audio console.  Suddenly, this week Zoom Workplace no longer recognizes my Live Trak L8.  I had an only chat with a customer support agent who said he had no solution.  Then the next day I got an email from Zoom workplace customer support saying the Zoom Live Trak L8 is no longer compatible with Zoom Workplace. I asked on about 5 Facebook podcast groups if anyone else had this issue.   Nobody seems to have this issue.  I'm wondering why, suddently, Zoom would drop the Live Trak L8 when there are a bazillion of them hooked up.Plus, I just signed up for Zoom Workplace pro for a year at $159.  If i can no longer use Zoom, I wasted my money.  

I am experiencing difficulty in enabling virtual backgrounds on the Zoom application for Ubuntu Linux (Version 5.17.1). Despite the computer being capable (as proven by successful background modifications in Microsoft Meetings), I cannot achieve the same in Zoom.Attempts Made:Searched for the ZoomMedia.ini file, including in /etc/zoomvdi/ and ~/.zoom, but it was not present.Tried the find command (sudo find / -name ZoomMedia.ini) without locating the file.Considered creating a ZoomMedia.ini file, but lacked specific configuration details for virtual backgrounds.Could somebody please provide guidance on how to enable virtual backgrounds in Zoom on Ubuntu Linux? Specific instructions on locating or creating the ZoomMedia.ini file, if necessary, would be highly appreciated.

Can anyone tell me how to turn off calendar integration?our ZoomRoom works but each tome it starts up on our iPad which controls the Windows computer zoom program, it says, This room needs to be connected to a calendar.”I don’t believe we need calendar integration.on line it said all I have to do is go into my account profile and down to calendar and click disable. But disable is not there.is there another way?Thank you,***********

We have our zoom rooms set to automatically share content when you plug the HDMI in, but when the room is in an idle state this does not work. Is there a way to set it up so idle ends when HDMI is plugged in?

For about the past week, I think since the last update 6.5.12 both my headset mic and laptop Lenova Legion S7 mics work on test your mic and even in the room make the microphone button fluctuate when speaking, but the box doesn't light up green and it doesn't put the sound out over the feed... Also they work fine in Discord Voice/Video calls.I already uninstalled and reinstalled Zoom twice.

I have created a zoom account paid subscription and bought an API room connector and associated it with a webex board.  If the zoom account I created for this, creates a meeting and I invite the webex board through our O365 resource calendar, it works perfect and has one touch. If a zoom account without a connector sends an invite, it first won't have the SIP info and the meeting will just show as a meeting.  I then have to go to the button I created for zoom and manually join.  But I get the error that the meeting host doesn't have a CRC room connector.  Now I then get a code on the screen and I can do the whole login, enter the code, etc and get it to work, but that is a PITA.  I read then that we can automate that with the API connector and use our connector and join as an attendee.  However, that is where I am stuck, how do I get that to work.  I am not finding good documentation.. Also, why does zoom make it more difficult to join a zoo

I’m noticing that my Zoom Room calendar integration prompts me to reauthorize every 30ish days. Has anyone else run into this? Is it normal to have to reconnect on a regular cadence, or could something be misconfigured?

Is there a way to record the zoom breakout rooms?  

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

I have been using the signage to show a mp4 video exported from a power point, today i went to upload a new version of the video and it just gets stuck on transcoding, I tried deleting it and re-adding it, tried uploading other videos, but they all just get stuck transcoding with the spinning wheel. Has anyone else had this issue today? I was last able to upload a video a few days ago.

QSC Core 110f running 1080p video and audio to Zoom Room PC. Sometimes we get robotic or modulated sounding audio to the far end. Working the issue with QSC but the issue is intermittent so it is tricky. I also have been getting reports of the audio to far end completely cutting out and needing to reseat the USB to resolve the issue. I was troubleshooting today and saw the issue first hand. It was odd... I could see in the windows sound devices that audio was coming into the PC but on the neat zoom panel I could not see any audio coming in even though the correct device was shown and selected. Having a heck of a time getting these issues isolated and resolved. Any assistance would be amazing! PC is a Dell Optiplex 5080 running Win11 Ver 21H2. I have verified all USB hub device firmware is up to date.

We have a 7-member board that physically meets in a room with 20-30 seated guests. We want to Zoom the meeting so that off-site individuals can listen in. The problem is that off-site individuals cannt clearly hear the audio from audience individuals who may be speaking in the onsite location. What kind of audio equipment is needed, and how does it interface with the Zoom program? We currently have one individual in the onsite location with a laptop running the Zoom application.

Hello, We have about 7 team members who work in different offices in the building and offsite. We would like to bring them together so we can collaborate during the day. I know we can use Zoom for meetings but the problem is these team members already use Zoom heavily for company meetings with customers.  I am looking to have a secondary system put in place so we can have all of our staff in a conference throughout the day so we can collaborate and talk with one another while they are working their primary calls.  Anyone have any ideas how I can accomplish this? 

Добрый день! К сожалению, с сегодняшнего дня почемуто начали блокировать ZOOM в городе Херсоне, видимо стали считать его окупированной територией. Ошибка при авторизации 100000403. В городе находяться сотни преподавателей, учеников, учителей, студентов которые очень зависят от Zoom. Прошу пересмотреть политику блокировки в даном регионе так как многие не смогут посещать онлайн занятия. 

Hello everyone,after an upgrade to Zoom Room 6.5.5 (7566) we are no longer able to join the meeting via the calendar integration.I have another appliance on Version 6.4.5 (6950) which works perfectly fine. Calendar permissions are identical and I could replicate this behavior with another device.Does anyone know what changed with version 6.5.5? Thanks!