Rooms & Workspaces

Hey,  I am having an issue where Proximity sharing prompts users for sharing codes rather then allowing them to direct share from the Zoom app like in the past. It has been very frustrating for our users. Did a Zoom app update break this feature? I am seeing this behaviour with: Poly x30 , Poly X50 with TC8 and TC10 controllers.  The devices are all on the same network as our users. Nothing has been changed in terms of configuration on our network. Any ideas?

We use NDI to stream via OBS Studio. In Room settings "Separate audio" is selected, because we need isolated audio for each source. When participant shares their screen ("Share sound" is selected), I hear sounds on the device where Zoom Rooms and OBS are running, but there is no sound in OBS from NDI source. We use: Widows 11, latest versions of Rooms, OBS and obs-ndi plugin. I don't know if this is related to software version because we didn't need to use screen share audio before. Is there any solution or at least advice on how we can get sound from screen share NDI source?

We use Dell OptiPlex 7090s to run our Zoom Room software in our conference rooms. The devices are managed by our firm and one of the policies require that the password be changed every 120 days. We've been trying to find a way to automate this process. What we've found is that we can send a powershell command to all of our identified Zoom Rooms to force the password of the machine to update to our new standard.  When we push the command, the password successfully changes. However, when we restart the PC the Zoom Room gets unassigned and we have to re-pair the pc to its Zoom Room. Has anyone come across this before or know why this is happening? 

One of our Zoom Room controllers was stolen, so we replaced it (both Mac minis). We removed the old controller from the Zoom Room devices page, and confirmed the new one shows up instead. However, after some time, the controller disconnects from our account saying "this room is no longer available it is now in use in another location", and the old controller reappears under the Devices page for the Zoom Room. We're assuming the stolen one is being turned on and automatically reconnecting to Zoom Rooms and kicking off our current one. Is there a way to permanently prevent this old controller from pairing with our account?

How do I recover it?

To get a second room, does that require a whole new account?

Using latest Zoom update v6.0.4 (38135) on an MS Surface 3 with a 64-bit Windows 10 Home system (build 19045.7355) the Annotate function comes on immediately upon Screen Share initiated by a participant. The participant engages Remote Control of their screen. There is no way to "turn off" the Annotate, thus, there is no way for the Host's mouse pointer to navigate the remote screen but instead only draws on it. This needs to be fixed immediately as it is a critical feature and workflow for many users.

I am wanting to switch our Zoom room Controllers from Ipads to Androids.  I have a Galaxy A9+ android tablet running android 14, One UI ver 6.0.  When Zoom Rooms Controller app is installed it all works, but it i not hiding the built in android functions at the bottom that minimizes apps, closes apps ect.  I for the life of me cannot find an option to hide all this so normal users cannot accidentally minimize/close the zoom room app as its running.   Is this just how the Androids are and I'm stuck with it? Can they be more like an Ipad where nothing is available but the zoom room app and all that responds.  I have searched the zoom rooms controller app settings to no avail.

The company I work for has a Yealink MeetingBar A20. When we log into a ZOOM account and want to access a meeting, it is asking for a ZOOM ROOM. We are unable to get past this option. I can log into the Yealink MeetingBar A20 with my ZOOM account information and it does not ask for a ZOOM ROOM.Is this a setting that can be turned off? Is this a setting that is not on my account but possibly on others accounts? Does this have something to do with what kind of account we have? Example, I have just the basic unlimited minutes up to 300 people meeting setting.If any of this makes sense I will be happy for the help since I am being asked to figure this out.

I have an issue that reoccurs every few months or so where the zoom program app on the macintosh launches for no reason. We are not even starting a meeting or anything. then we have to close it.  Is there a reason for this? how can we get it to stop doing this?So far I have checked background and login items and zoom is not active. Made sure the allow program to run in the background is deselected and we dont have any shortcut hot key active to "accidentally" start the zoom program. It happens on multiple user machines with a few different OS types but I am currently on Sonoma 14.4.1. Our zoom workplace app version is Version: 6.0.2 (33403) Anything else we can check? Have you heard of this issue? It happens for users at different intervals and then stops for a while then happens again weeks or months later. Thank you.

I would really like to see Sound Effects Added to Zoom Rooms.At a minimum, Applause & Laughter

Dear all I'm account owner and installed 2 zoom room device and I can see it on the system.However I can't change almost all the settings of these zoom room options.When I go to the zoom room account seetting, it doesn't allow me to change most of options. How I can fix this issue? Many regards

Hi there,We are using Zoom rooms and require that each meeting for the zoom room, the room should either be a host or co-host. I have enabled the settings that when Room joins before host and any other participants, it become a host. But I am having issues if another participant joins before the room then Room does not become a host. one solution would be to invite Zoom room as an alternative host from meeting invite, but it appears that Zoom Rooms uses a default (auto-generated email) for the room and there is no option to assign / replace that email with the room calendar email.  above can be achieved using a web portal but it is not that convenient.  Any ideas would be appreciated . Thanks

Hello.I have an issue with 2 zoom rooms out of 2.During a Zoom Call everything works fine.During a call using Google Meets:- participants can hear me- I can't hear participants: no audio comes out of the speaker, i can't hear anyone connected from their homes. I reinstalled the software, executed as admin, updated/upgraded iPads and Windows softwares, checked the devices one by one, everything is in order.I can't figure out why during a Google Meets call the zoom room won't make me hear audio. Anyone has any hint?Thanks!

Hello, I have an Iadea XDS-1078 tablet (Android 7.1) that has an older zoom room controller .apk (5.3.0) installed on it.  It's working great as a room scheduler but the side LEDs are not green when available or red when busy.  I've looked on the Zoom admin page under Scheduling Display and have the LED Enclosure Integration toggled on but there are additional settings for Frequency-Green in Hz and Frequency-Red in Hz.  Not sure what to put there to get the LEDs to light up.  I tried 60 and 80 without any luck.  Any suggestions?  Pic attached with current Thanks!

Why it shows at the bottom with room name as verified when joining teams meeting from a licensed zoom room. Does it means that we joined the teams meeting as a guest ?  will the information / date is not secured anymore?

HiWe have two PC based Zoom rooms with Poly Trio as controller/mic/speaker.  They both were working fine for months.  I did an upgrade to 5.17.6 ahead of the May 4 deadline for min rev level.  One room upgraded fine, the is stuck with Trio not able to connect and run room.  We have rebooted the Trio, rebooted the PC and shutdown/restart.  We factory reset the Trio.  We took the Trio from the other room and factory reset it - no joy.Controller and PC on the same network - we can ping it.Any thoughts on what we can try?At a lossThank youSteve

Hello everyone, I have a Zoom Rooms instance with three screens. One is a touchscreen, two are normal screens.Screen 1, touch screen (screen 2), screen 3. When I start a whiteboard, it appears on the touchscreen and I can use it. The screen sharing appear always on screen 1. Now I would like to use screen sharing and whiteboard at the same time. Screen 1 screen sharing and screen 2 (touchscreen) whiteboard. How can I manage this?

I like to record sound from myself whilst also in a Zoom meeting. And whilst it will work recording and in Zoom. Whenever I mute my microphone in Zoom. It also mutes the microphone for the entire system. Is there a way around this?  I have tried with input being my actual microphone, or the same as system and both give the same outcome. 

Hi I recently facing problem of echo in the call using direct guest join in feature of zoom room to connect google meet calls & with same system having call routed via BYOD/BYOM mode it works perfectly fine.  Can someone share the possible cause & resolution.  

A customer has asked if they can enable MFA on the Zoom Room service account for M365 calendaring.I don't think it's officially supported as there is nowhere to add the MFA token to the room so although you may be able to authenticate the web portal, the room won't be able to check for meetings.If MFA is mandatory, then my recommendation would be to add the MFA to the service account, and then create a Conditional Access policy for excluding the IP address of the Zoom Room / Zoom Cloud service.Thoughts/comments are welcome.

Hi all, Since the latest Zoom Rooms update with one particular Poly setup in our organization, the Poly bar shows a "This room is not available" error after getting connected. The Poly bar is connected by a Poly touch panel, which occasionally (also since the update) show error 5003: "Configure your Zoom Rooms on the Zoom web portal and try again" or "Cannot connect to Zoom Rooms".The strange thing is that, all of our certs are valid and the Zoom web portal shows the Room as online. Everything is up-to-date, so we aren't sure what the problem is. We've also ensured that the switch that the Poly bar and touch panel are connected to is not stuck behind a VLAN that requires manual MAC registration, so it is connected directly to the Internet.Another strange thing, is after a random number of power cycles of the whole unit, the touch panel will connect to the Zoom Rooms app where you can create a new meeting, join one, etc but the Poly bar will show the same "This room is unavail

I need to set up the same settings for all of our Zoom Rooms. Can this be done 1x for all, or do I have to adjust the settings for each room individually? I am not able to add the room as a "group".

When setting up the displays in a Zoom Room running on a PC with 3 displays, I am forced to designate one display in each scene for Local HDMI sharing.  I don't have local HDMI sharing enabled, nor do I want to do this.  If I change the configuration to use a designated confidence monitor, the screen for HDMI sharing is removed from the display configuration without issue (but I don't want a confidence monitor).  If I change the configuration to use 2 displays, the requirement for local HDMI sharing ALSO goes away.  Why is this view mandated for a 3 display setup when there is no need for local HDMI sharing?  Where can I turn this off?  It seems like a bug in the administration pages for Zoom Rooms.  Any help is appreciated.

Hello, I have Zoom Room apps runnning on Windows devices in French.  The Windows display language is set to French, and the Zoom Room app largely displays everything in French with this one exception.  When I launch an Instant Meeting from a NEAT pad (also french), and then close the meeting, the title of the scheduled meeting in the Zoom Room app is still "Instant Meeting".  Is there a language setting to modify this?