Rooms & Workspaces

Anyone else see this issue where the light bar reports as busy, but the room is available?

New issue for rooms in use many years. Laptop connected to HDMI, Poly x50 HDMI in, shares video but not audio. Connecting same laptop to PC monitor with speakers plays audio. There used to be a setting for hdmi content sharing, audio enable, which seems to be what is happening. But I cannot find this setting anywhere. Need, A/V shared over HDMI to Poly x50 Zoom Room. Just updated Zoom and Poly software...

We have a zoom room that gives us the "Failed to start local share!" error when users try to hit the button "Share Content" on a Logitech TAP IP.  If they start the meeting, hit share content, then they can proceed to share content like normal, but I don't know why this error occurs when it worked fine before. Thanks.

When I clear a notification, or press mark all as read, net time I open Zoom the same notification shows up as unread. It's an invite to a meeting for 13 days ago and hasn't gone since. Other notifications get cleared, its only this one that shows as unread once Zoom is re-launched.

I added a permanent Zoom room background, but now I don't remember how I did it, and I need to remove it. Can someone please assist me with how?I really appreciate any help you can provide.Mick

Since version 6.2.0 the popup that prompts to install a newly available update on OSX doesn't actually allow updates. The "Update" button doesn't do anything

Hello, The microphone is not working in the Zoom room due to t the Microphone - Source is set to HDMI (USB Capture HDMI) The other options are NOTavailable to designate the Micorphone to the source. We use the logitech meet up in the zomm room Thank you

Are there any known issues in the current Zoom version, 6.1.5, regarding microphone audio working in a Teams meeting?  In our client's zoom room everything works fine in a zoom meeting, however, in a Teams meeting joined from the room the microphone audio does not work.  This is on a Crestron MX50-Z kit.

I understood that the primary host would be the one to operate the breakout rooms.  Now, I have noticed that when I make someone a co-host in order that they can share their screen, it shows them the breakout popup with the list of participants and their room.  It also stays on their screen until they close it.  I want them to share their screen, but not to be involved in participant placement in the breakouts.  Where can I change that?

To my knowledge, if I purchase the Pro plan, I won't get the Dashboard. Based on the article [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059258].If I purchase Zoom Pro plan and more Zoom Room / Zoom Workspace Reservation plan, will I receive the workspace dashboard?

If a participant leaves a separate meeting room in the meantime and returns to the plenary room, I can no longer reassign the participant to the separate meeting room. I only see that the participant is 'not participating'. I cannot select this participant in the 'Add participants' text box because the participant does not appear there. The participant remains standing under the separate meeting room with the text 'not participating'.Previously, I could reassign a particpant without problems. What has changed in Zoom and how do I do this now? Or is this a bug?Only if the participant completely leaves the meeting and then logs in again, can I select the participant again under 'Add participants' and add them back to the breakout room. 

Hi all,i am using VC system - Rally plus +Roomate(for zoom room) (updated) + Tap ip touch screeni followed this guide by all steps -Using Zoom Interop for Microsoft Teams in Zoom Rooms - Zoom Supportand we get only the webex join option and icon on the controller screen.the roomate support zoom interop?what can be the reason we cant use it.i have checked firewall,mail firewall and the network and cant find any issue.

Is there a way to move a participant back into a breakout room after they have left that breakout room to go back to the main session? When a participant is moved back into the main session, there is no longer an option to move them to the breakout room.

Does anyone know of any details that can be set to configure Zoom Outlook Plugin to auto update?

I have a client that cannot remove the popup window for joining a breakout room without getting kicked out of the breakout room. She has tried the "got it", the x, and another way but every time she tries to close the window and chat with other participants in a breakout room she gets kicked out of the room. Any idea what setting needs to be adjusted?

I just noticed a few new camera features have rolled out and I thought I'd try them. First, we finally can rename cameras without using regedit! Boundary framing promises to solve a problem I have in several of my rooms. I have a camera at the back of the room which zooms way in on a speaker at a podium. Sometimes speakers wander off to point at the big screen, so if the camera could follow them, that would be great!I went through the process documented on this Zoom KB and the setup went well once I found the tiny "set camera boundary" button. I zoomed in on the area where a speaker might wander, walked around, confirmed head tracking. It was looking great.I then tried it in a meeting. I started with manual framing, zoomed in as usual. I switched to auto-framing and nothing changed. I wandered off to one side and the camera zoomed all the way out (bad). I stood in my new position within the area I had set, and the camera zoomed back in eventually. I walked back to the podium,

We are currently migrating our company domain from abc.com to xyz.com and have manually updated most user accounts to reflect the new domain. We now need to update the existing Zoom Rooms to use the new domain as well. Is there a way to update our Zoom Rooms without manually accessing each room? 

Is there a way to setup 2FA for a Zoom account to send an email for a second step of verification upon login?

I'm using a MacBook Air (Retina, 13-inch, 2019) with the intel i5 processor.  My zoom client and macOS are fully updated to the latest versions. I have "Suppress background noise" set to "High" and have had it this way forever. The "Show in-meeting option to enable Original Sound" is no checked in my audio settings. Any yet, it seems that background noise suppression is not working, when I'm using the MacBook speakers/microphone or when using Apple earpods with their mic. It worked fine up until a couple of months ago. Now, my zoom room members can hear people talking in the offices, hallways, etc. that are next to me. I've tried it all, so it seems, and can't figure out why it isn't working. Anyone else out there have a solution?

Hi, due to security concerns we discussing deactivating our Outlook EWS for external. We use Zoom Rooms with Outlook Calendar integration. So the question is, does Zoom Room need external EWS? And is it possible to name a source IP so that we can build network rules to protect the EWS?  Thanks and regardsChris

Hello Team! I have a suggestion that could enhance our mobile demos. It would be great if we could incorporate a virtual background with an iPhone bezel. This idea was proposed by a member of my team to create a more immersive TV experience during our demos.      g an iPhone bezel to make the TV experience more immersive. 

Hi,I was upgraded to PRO by my boss and when I clicked on the invite link in my email I got directed to a Blank page with these two messages :Unable to switch accounts at this timePlease reach out to the sender for an updated invitation. Can anyone help, please ? Regards,

Hello,  I have a mix of Zoom Room device head units:  1x Windows PC 2x Neat Appliances1x Logitech Roomate Appliance We are running duals displays that are not hooked up to any networking or Zoom controls.  GOAL: I want to setup Device Operation Time so that my displays turn black during non business hours and then start displaying again during business hours.  Following these two articles: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064233https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066604 ISSUE: When it is not during business hours the head units should start sending a black signal to our displays. However the behavior thus far is that once DOT is trigged the displays simply revert to the custom background I set globally as if the headunit did receive a command. Was there a delay in when the head unit starts sending the black signal to the displays? Please find my settings

We currently use a Crestron system in concert with a Zoom Room Native Controls profile. We wouldn't need the added complexity if we could delay a message in ZRNCs. The problem is when someone unplugs and plugs back in too quickly, and the projector or display continues to shut down because it missed the message during its cool-down phase. We wouldn't need Crestron to create the buffer if we could send a second "on" command a few seconds later to reinforce the intended outcome.

Hi, I pay for Zoom, Zoom Workplace Pro $14.99 a month! I cant talk to Zoom my plan doesn't cover that privilege.I had loads of problems getting to work on my new Samsung.  ( Iv been using zoom for years on my old one!)Now every time my computer turns of it wants to update then it crashes and zoom wont open.   1)  Simple but probably not the best solution how do I stop updates? I followed instructions to the  management of updates in the portal.   I get this.... To manage your Windows system updates, please upgrade Zoom Rooms to 5.2.0 (5.2.2940.0927) or later, and keep Zoom Rooms in login.   If I update Zoom wont open.2) how do I get the updated version to open Zoom. I cant risk uninstalling it, It took hours of emails and workarounds from Zoom to get it to work in the first place.Thank you to anyone who reads this and a bigger thank you if you have a fix!