Rooms & Workspaces

On 2 different Companion Zoom Rooms configurations, we have noticed that the paired Companion Zoom Room is losing its pairing, despite the setting on the host Zoom Room: Remain paired until manually unpaired. Are there "sleep" settings, on the Companion Zoom Room or host Zoom Room, to be aware of that could be causing this issue? The affected configurations are:1. A Neat Board paired to an integrated room2. A Logitech Rally Bar connected to a Samsung 75" touchscreen paired to an integrated room.Please advise if any further details may be needed.

I've just signed up for a zoom room licence as I would like to set up a zoom room that is always on so that members in my membership can meet without me having to be there as a host. I can't seem to find the settings I need in room management for participants to be able to join and leave before the host. Or for a meeting to be always on. Can anyone assist. I've un toggled the waiting room setting. 

Hello there,does anyone know reliably, how many video signals can be connected to a Zoom PC (Dell) in order to provide online lessons to students (hybrid)? Particularly there are......two Poly e70 cameras, connected via USB-Extender,...a teacher's notebook (over HDMI-USB capture card and subject to be connected and disconnected on a daily basis, since the teachers each bring their own device),...a document camera (connected to the Dell Zoom-PC via Ethernet) and...a whiteboard camera (also connected with the computer via Ethernet).Feel free to drop me a line if I missed something. 😉 Thanks in advance, have a good one - and wherever applicable: happy holidays! 😉 gadget_muc

Hello, My company recently updated a CRC license to our tenant.  While I see this purchase in the billing section I only see 1 CRC port in the tenant. Does this take some time to replicate to the CRC ports or do I have to apply this license.  If I need to assign the license what are the steps to do so? Thanks, John Asche

Здравствуйте. Во время проведения конференции, отсутствует кнопка демонстрации экрана

Can I assign a Zoom Room to a person with a Zoom Pro License? Or can I use a zoom Room system with a personal Zoom Pro License?  

My org has 40+ Zoom Rooms that use iPads as the controller. I have added the MS Teams icon to all of them and for the most part it works fine. However, there are a few that keep dropping the MS Teams icon.We keep all of our devices updated to the latest software versions, I have ran the Powershell commands to make sure all calendars are the same as far as settings are concerned and as stated above, roughly 37 of the rooms have had no issues for months. Teams meetings appear on the calendar with the Join button enabled.Recently, I have been working in one of our Boardrooms, uninstalled all Zoom software, cleaned the PC running Zoom Room client, reinstalled, same on the iPad. The first time the icon appeared on the Home screen and worked fine but then it disappeared a few days later. When I tried the same process again it does not appear, Teams meetings will show on the calendar but no Join button and no icon.If anyone has seen this type of behavior, could you let me know if you wer

My office has a number of small conference rooms or personal work spaces set up as Zoom rooms, each with a desktop console and a mounted TV/display on the wall for use in the room.  I want to use the mounted display in a Zoom room as a second screen for my laptop, not as a duplicate of my laptop's single (small) screen. Am I just really dense in that I can't figure out how to do this? That seems like a really obvious, high-demand use case, and something that other (not Zoom) solutions solved literally a decade+ ago. 

It will be nice to join the Zoom breakout room through a link.We often invite Guest speakers to a specific room. Since there is no unique link to the breakout room, we give them the link to the lobby. The speakers then will be given instructions to join the intended room. Still, the speakers feel confused when they join the meeting with unexpected attendees (Unassigned room) and also finding the right room isn't any easy.  If we include the room name along with the invitation link and handle auto-join to the breakout room, The process would be easier than now.

We are using Zoom Room Controls to control a QSYS Core 110f.  Every 60 seconds QSYS closes the  connection as described here: https://q-syshelp.qsc.com/Content/External_Control_APIs/ECP/ECP_Commands.htm#:~:text=Note%3A%20An%20External%20Control%20client,get%20reclaimed%20by%20the%20Core. Then the zoom computer instantly reconnects.  In the short term things work fine, however every few days it seems, something in the network stack of the QSYS core crashes and it needs a hard reboot.  I have experienced this with QSYS when there is a large volume of active sockets or high amounts of control activity.  I think there may be a memory leak in QSYS's network stack, or something of that nature.  Perhaps closed sockets are not getting properly deleted.  Unfortunately I cannot control that. However I was wondering if there is a way to keep the connection alive so the logs aren't flooded with a reconnect every 60 seconds from zoom and there isn't

Olá, estou tentando automatizar uma sala de zoom usando os controles com um dispositivo Sonoff. Este dispositivo funciona por meio de solicitações HTTP. Dentro dos Controles, tenho uma conexão com o dispositivo, mas os comandos não estão funcionando. Depois de acionar qualquer comando, o dispositivo não responde.Comando de Interação com Sonoff:http:///cm?cmnd=Power%20Onhttp:///cm?cmnd=Power%20Off Codificação JSON dos controles do Zoom Room: Desenvolvi um aplicativo em ReactNative para testar usando a mesma estrutura JSON que o Zoom usa e funcionou bem. No entanto, com a mesma configuração dentro da Zoom Room, ela não funciona conforme o esperado.Imagem da lógica no aplicativo ReactNative:  Eu li a documentação completa para os controles da sala de zoom e o dispositivo Sonoff. Acredito que o problema pode estar relacionado a alguma limitação do lado do Zoom.Alguém pode me ajudar com isso?

Had a weird thing happen today. Did a codec swap from a mac to a pc and when reconfigured everything works with exception of one Neatpad that when I try various activations methods the Neatpad will sign in for a second then prompt a wrong account type error and sign out. It will pair to other rooms just not the one that I swapped the codec. There is an ipad that will pair as a controller though. Any thoughts? Windows 11 , 64bit6.2.7 (5001) , 64bit

Is this setting available for a Zoom Room? We have a conference that has a few dark spots near the camera. It'd be great to be able to turn on a setting similar to what's in the Background & Effects settings of the desktop app.

Dear Team,We have a integration of Extron/Poly TC8/G7500 device with Zoom Platform, recently we updated the OS/ Firmware version (6.1.0 to 6.2.6) of Poly devices in Zoom admin portal, after upgradation Room control option (Extron Control) had disappeared from zoom home page of TC8.Now is any way we can downgrade it.??With Regards,Vikas 

In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment.Even after updating the equipment by connecting to it directly.On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.

I work at a TV station that also operates multiple PTZ cameras for board room meetings. There is the table for the boards, a podium, and a computer desk that we often switch between while having two picture-in-picture windows at the bottom left and bottom right corners so you can see the back and forth discussions while not having to switch the cameras constantly. We are looking into doing Zoom Rooms so we have flexibility in terms of remotely covering the meetings, however we were told by the person looking to install the new setup that Zoom Rooms do not support picture-in-picture the way we do it now, but I understand that Zoom does updates to their software. Is there native support for having picture-in-picture with Zoom Rooms the way I described? Otherwise, is there any third party software like a plug-in of some sort available that would support that kind of picture-in-picture?

Hi Zoom community, I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?

has anyone else seen this?In two different zoom rooms with NEC displays, the displays have started failing to turn on and off for meetings. When I go into manual Room Controls at the iPad or virtually in a browser, it looks like this: If I click on Retry, the devices all work fine for a minute, and I can turn the displays on and off. Within a few minutes, the connection errors return. Retry always fixes the problem for a few minutes. The NEC projectors are not affected.In both rooms, the displays, projector, and Zoom PC are on their own dedicated room AV switch. No display firmware has been changed. This room has been working well for 3 years, and the room profile has been unchanged for almost two years.I've opened a ticket, but as usual, it's hard to get past the "have you tried power cycling" stage.

Hello,   Recently we setup a new office that has Fire TV Omni's and Logitech C920 webcams (As per recommended by amazon for compatibility to the TV's). We have the Zoom app on the TV's but when going into a meeting or test meeting, the camera or microphones are not picked up.   In the settings, it shows the camera seen as an external camera but there is no video feed and the camera itself does not have the light on as it normally would when the video is being seen.We have tried mix and matching cameras, uninstalling and reinstalling the zoom app.The camera and microphone works in other apps, just not zoom. We allow all permissions that it prompts for. Went into the Application settings and allowed Zoom to view and use the camera and microphone, nothing has worked.   The turn camera on or off is grayed out.    Amazon states it is an issue with the Zoom app and to contact zoom support.Any suggestions or modifications to the app I can make, so this works? Thank yo

Hi everyone, I am new to Zoom rooms and I need some help.We have a zoom room with an ipad controller. If I want my team to join in I have to add them. Can I rather create a recurring meeting and everyone can join automatically? Will that not be better?Any other suggestions? ThanksTheresa

Hello, I am trying to find out if there is a way for co-hosts to set others in the meeting as co-hosts. Thanks for the support!

How to delete @zoomroom (using a personal device) which is not visible in room management but showing in companion mode to pair with.Attached is the screenshot for reference highlighted in red  

With the addition of Zoom AI Companion button to ipad ZR interface, the Participants button has been shifted over to the 2nd page (behind . . . More button) - that's a fairly important button/indicator to have visible on the main page. Can that please be moved back to the first page? Maybe it can be swapped with the Security or AI Companion buttons. Those aren't really used much and I think could go on the 2nd page instead of Participants.

Setup a Zoom room with rally plus system and tap for my employer for our meetings. Signed into tap with admin info. We don’t know how to schedule meeting for the tap. Tried google calendar but does not give me option to select room. Should I setup tap with another user? Is there setting I need to change? Can everyone in company schedule a meeting in that room? Please help

Hi,I'm sharing my screen in chrome, I share google slides in the browser. Full screen.I'm "inserting" myself properly, and I can see it works during the presentation, but on the recording, I appear with a white background in a small window, just as if I didn't insert myself onto the slides. MacOs zoom client, latest Zoom update.  What's wrong?Zoom client bug?  Thanks!