Crestron TSW-1060 controllers unable to launch zoom app. URGENT HELP NEEDED

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We have dozens of Crestron TSW-1060s that operate as Zoom Room controllers for us, but as of this morning are unable to launch zoom. We receive the message, "Application could not be installed. Please ensure there is an internet connection." There is definitely an internet connection so there is some issue with these specific models and connecting to Zoom. Anyone know how to resolve?

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M

Moze

Newcomer

We got hit too. This is awful

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S

Sergey82

Newcomer

Same issue with 3 TSW-760 units.

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P

PG-MCSEngr

Newcomer

We've found that the Crestron fix works if you do it from the panel, not from the web interface

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B

briancgrace805

Newcomer

From the Crestron support site

Connect to the panel with Text Console and run the following command:
INTERNALMANIFESTDEFAULT
Run the following command:
INTERNALMANIFESTURL GEN_APPS https://firmwareupload.blob.core.windows.net/appdownload/zrc_manifest.json
Log in to the panel's web interface and disable Page Flip under Settings -> Applications.
Select Save Changes. The panel will reboot and then launch the Zoom App.
Sign in to the Zoom App.
Pair the panel with your Zoom account.
Remove any duplicate devices from the Zoom Admin Portal.
Connect to the panel with Text Console and run the following command:
INTERNALMANIFESTDEFAULT
Log in to the panel's web interface and re-enable Page Flip. Select Save Changes and the panel will reboot.

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