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Explorer
Oct 3, 2021 11:30 PM UTC
Question

Breakout rooms wouldn't close; couldn't see all breakout rooms

Hi,

Problem 1:

I was the Zoom host for a meeting with close to 250 participants. I was on a MacBook Air. I wanted to use all 50 breakout rooms (not knowing it would only work for 200 participants), so I created 50 breakout rooms for Zoom to automatically assign the participants. I then wanted to see who was in which breakout room because I needed to move certain participants around, but I could only see breakout Rooms 1 - 22. Is there a way to be able to see all 50 rooms and move or exchange participants?

 

Problem 2:

When I clicked on "Close all rooms," not all of the rooms closed. And those that did closed very slowly. The button  to close the breakout rooms appeared several times, and I clicked it each time. But at least one participant was left in a room that wouldn't close (and she said she didn't have the button to click to leave the room). Was there something I could have done to close the rooms more quickly or more efficiently?

 

Thanks for your help.

    2 replies

    Rupert
    Partner
    Partner
    Oct 4, 2021 11:28 AM UTC

    Hi @rubygrad 

     

    You may have been having some performance issues being right up to the limit on breakout rooms and with a large number of participants like that.

     

    I have also seen oddities with breakout rooms when the Host or Co-Hosts are on an old version of Zoom, or even when there are miss-matched versions between Hosts - and maybe in the meeting at large.

     

    I'd do you best to ensure everyone is update to date. These is actually a setting in your web settings to require everyone to be on a certain version, or the latest version.

     

    Hope this helps.

     

    Rupert   

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    Explorer
    Oct 5, 2021 1:38 PM UTC

    Thanks Rupert. We have another large call this Saturday, so I'm recommending we also get the 100/1000 option.

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