Phone

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail box and listen to the voicemail messages which they can do however they want to be able to hear the voicemail message details like the date/time that the message was received. I've went thru the process to test and the system does not provide an option to listen to the voicemail message header. Is there a hidden option that the end-user can select to hear the header information? Or is there a setting somewhere that can be turned on to give the option of listening to the header information for a voicemail? Any information anyone could share with their experience on this issue would be greatly appreciated!

I cannot get this to work. There was no set up help from Zoom and you can't get them on the phone. I hate that auto receptionist crap that traps my callers with every incoming call. I hate the extension options, we don't have extensions in my office. The phone is supposed to ring and a live person picks up every time all the time in my office until this zoom phone has almost near killed my business and the personal touch we used to provide.   I'm trying to maneuver through this but it's been a week now and no help from Zoom.

We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process.  We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 contacts.  I am also an admin for the Zoom account but I cannot find if there is an admin permission that I need to check in order to remove these contacts.  Any help page I find on Zoom points me to the Contact Management section in my web portal but I don't even have that option, I can only see Personal Contacts.  Any help would be appreciated!

By Default it looks like Zoom put in the label of a button to be "Username Extension".  However some of the Yealink phones have smaller Line Key labels.  Is there a way to change it in the provisioning template to say something like "LineKey1.Label.<Ext Name>" Thanks!

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it showed me the color red around the clock on the top left side of iPhone (the color that shows whenever we do a screen recording). I wanted to ask if that means that the zoom recorded my screen sharing or it's just a color to remind me I'm screen sharing ? (and that it is NOT recording anything ?) I need to know this please.Thank you 🙂

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom.Any ideas why this is happening ? I dont see any setting for text message historyThanksAneik

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it?  It automatically wants to use Teams Voice but how do I get it to choose Zoom?  It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a  meeting or start an instant meeting.  

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail.   We don't want the voicemail to be attached to a particular user.   I can't seem to figure how to do this without attaching a user and device to it?   I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either.  Thanks for your help

Hi! I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted to know if anyone has ever used this capability? And also if it's necessary to purchase a "zoom approved" desk phone or if I can set it up on a laptop like the rest of the users have for their own personal lines. Any and all help/advise would be greatly appreciated.

I have my hours set up for the Auto Receptionist which works great.  During open hours the calls go to a call queue that rings several phones which works.  After hours go to the After hours receptionist and works great.My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?

Hello,  I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different.  I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call which is great, but for the purposes of being consistent on the reports I submit to management, I need the old report. 

Hello,My company is in the process of migrating over to Zoom phone.  We purchased a batch of Unlimited Calling Plan licenses,  Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses.  I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license.  However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR.  So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible.  Is that right?  Could I just set up 100 AR's with just internal extensions for free? The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and d

Hi All, I am new to Zoom and  our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls the Zoom app for 30 second before then trying the mobile.However when receiving external calls it always calls both numbers simultaneously. Is there a separate setting for this somewhere? 

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unless they VPN into the network.  If a user tries to disable this feature, the zoom client won't allow them to while the phone is unreachable.  I think that this control feature should be allowed to be easily be disabled (in the zoom client not the web ui) whether the phone is reachable or not (so the user can use their local zoom client).  Anyone else had this experience and how do we turn this conversation into a feature request?

Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem?  Does anyone have a legit solution to this major problem?  

Apologies if this is answered elsewhere however I couldn't find the exact solution. Using Yealink desk phones here. We have 2 call queues A & B.Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalating to  voicemail if no answer.Call queue B rings the same three administrator phones, after a set period also rings Supervisor B (mobile)  finally escalating to  voicemail if no answer.If  Supervisor A is in the office alone they may want to pickup a ringing call from either queue A or B at any stage. I've added their phone to a group call pickup and assigned a button on his phone. This works for calls to direct extensions in the group or internal calls but is unable to pickup calls that have come through queue A or B.The simple fix would be to add the internal extension numbers for the queues to the Group Pickup members list but only user extensions, no call queue extensions are available on the add members di

I have successfully connected the zoom phone to salesforce. I can able to call and record the zoom phones into salesforce. However, I'm unable to view the zoom phone recording transcript in salesforce. I can view only zoom phone audio recording and voice mail.   But, I can able to view the transcript in the zoom account. Please help me to fetch the zoom phone recording transcript to Salesforce. 

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer.   Is there a setting we can use to turn this off?  It's not sensible that a desktop app would do something like this - grab the mouse away from what the user is doing every time a call comes in.  It's nerve-wracking.

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop  Zoom app? When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin to take that employee off queue calls. And, even if we remember to do so, when the employee comes back, its easy for them not to realize they are off the queue calls and delay toggling back into the queues. Currently, during these absences, we often have queue calls waste time cycling through that empty desk, wasting a lot of time for the callers. Ideally, there would be an option for each Call Queue to skip users when they are idle/away for a set time. This feature would also be a good audit metric in a report to see how often they were idle and how many calls were missed on that desk specifically due to them being idle.

When looking at analytics of the calls.  Is there a list of what the dispositions mean?   I can figure most, but what is the difference between call cancelled and call denied?    

Hi All,I currently have Verizon cell service.  I need to be able to record calls and it seems like Zoom might be a good option.  BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc. Who has done this (with cell phone) and what pitfalls do I need to watch out for?  For example, will all calls be via Zoom?  Any service issues (bad areas with poor cell/data service?)  Anything else you discovered that was disappointing? Thanks,Dave White

Hello All! Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back?  I have several users in my company who have a missed call  badge showing up and then reappearing seconds or minutes later.  I'm trying to gauge if this is system wide. Thanks!John

Is there a way I can go to an SMS conversation using deeplinking for Zoom desktop app? I would like to click a link on my CRM and take me to the SMS conversation.

Am new here. How can I benefit from the product?Thanks

We are a small team but we do need to be able to record calls of our team for training and quality improvement purposes, is that possible, if yes under which plan and a guide on doing that? Please advise.