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Newcomer
therajdeep
Newcomer
Jul 30, 2022 12:12 PM UTC
Question

Can zoom phone calls be recorded automatically?

We are a small team but we do need to be able to record calls of our team for training and quality improvement purposes, is that possible, if yes under which plan and a guide on doing that? Please advise. 

    1 reply

    FORE-Craig
    Expert
    FORE-Craig
    Expert
    Jul 30, 2022 1:17 PM UTC

    Hi,


    Yes, it is possible to set up automatic call recording with Zoom Phone. You need to have a Pro, Business or Education Zoom account with a Zoom Phone license. 

    To set it up you need to be the Owner of the Zoom Phone System account, or have Admin privileges. It can be set up for the Account, the Site, and for Call Queues. 

     

    Here's a support document that explains it in detail:

     

    https://support.zoom.us/hc/en-us/articles/4402416352909-Changing-call-recording-settings

     

    I hope that helps!

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