Phone

Can Zoom Phone solution connect to a  Avaya IP Office.  Has anyone done this in the past?

How do I add a phone number that calls or texts me withOUT having Cloud Contacts?  It seems the entire system to call or text going out from Zoom requires a complete synch of every single one of my contacts.   With all the hacking going on I am. not comfortable synching all of my personal cellphone contacts with the business phone app through Zoom.    I have already uploaded my personal contacts but if a new person calls or texts I cannot add them ... I guess I would have to put them into a CSV file and then upload but that seems like lots of work.  Could Zoom make an option that doesn't always require synching contacts?   Seems like bullying me to to require the synch. 

Receiving this message when trying to call certain numbers. However, when these numbers are dialed from our landline phones the calls go through without issue. I am unable to find any correlation between the phone numbers that are having this issue. Could it be a specific wireless carrier or something?

Hello, we are using the system for a week and can't identify which line is ringing in the phones.Any help here will be appreciated.Thanks,Alex

Does anyone have a provisioning template for the Cisco 8800 series phones to customize a few settings? Specifically, I need to enable the local device web interface and would like to set a custom background image on the phones. I tried doing this via Phone System Management > Company Info > Account Settings > Desk Phone and enabled the "Web Interface" option and "Background Image URL", but after restarting the devices these settings do not appear to work for the Cisco devices. Specifically we are using Cisco 8861 3PCC desk phones. I am guessing I will need to apply these settings via a provisioning template, but not sure how exactly to create one for this model of phone. Thanks,-Mike

Every once in a while, Zoom won't recognize the passcode I have entered.  I have entered it correctly, but it's almost like Zoom isn't recognizing keystrokes.  It happens often using a smart phone and to many people in my organization.  I tried it moments ago, the first attempt, I entered the passcode correctly but Zoom read back the number missing a few digits I know I entered.  Retried again, no issue.  Why is this happening?

With regards to the User Usage report the system emails out. Where can that report be customized? For instance the report shows Outgoing and Received calls but those totals include internal and external calls. We not interested in calls between extensions. We want to change that to just show calls coming  from outside and calls being made outside our organization. Same with Missed calls. We just want to see what external calls were missed. Then we would like to add an agent idle time. The current report shows total call time. But we would like to add idle time to see how long our agents sit and wait for calls to come in. Taking total call time less amount of working hours per day wont work as people go to the bathroom, coffee break and lunch.

I am attempting to set up the Poly vvx 250 phones to Zoom. At first they said "DHCP failed", however I did a reset on the phones in order to fix this. The current problem I am facing is that the phones now state "provisioning failed". Please comment with any helpful links or tips! Thanks 🙂

I have not been able to find any clear explination of the difference between 1. Adding a "Calling Plan" and 2. Adding a "Additional Phone Number"Questions... Can zoom user have two different calling plans?What can a "Calling Plan" do that an "Additional Phone Number" Cannot?What can a "Additional Phone Number" do that an "Calling Plan" Cannot?I have a cell phone which I would like to cancel, do I need to transfer it over as an additional phone number?Does the additional phone number work like an alias for a calling plan? So many questions.... Please Advise! 

Im trying to split test between to Zendesk talk and Aircall.Ive built a call que with 20 user, 10 auto forwarding to 1 external number (aircall), 1 to another external number (zendesk). its on a 45 second round robin between users. The zoom number is not usedThe Aircall forward  works as expected a call will present in the que for 45 seconds, if no answer, it moves to the next user, which will forward into zendesk.looks like zendesk doesnt like warm transfers somehow, as the call is never answered/acknowledged by zendesk. It does appear as an abandoned call in the zendesk console, but u cant answer it,a nd after 45 seconds goes back to the aircall que. .I know it doesnt answer as the specific zendesk ringtone isnt heard, just the zoom one.Is there a way to force blind transfer to an external number  for a user in a call que?  cheers

I added Mobile phone number under the user, but can't figure out where to add it for forwarding from the primary number.

유료결제  해지를 하려는데 줌에서 네이트로 보내는 메일이 네이트에서 수신이 안되어 해지가 안됨방법을 알고 싶고 통화로 도움을 받고 싶음

I am the main receptionist at my company.  When I answer calls I used to hear a sound that indicated I had connected with the caller.  This would also allow me to tell when it was most likely a spam call as there would be the very long pause before the caller started talking.  Now when I answer I hear nothing so often not even sure anyone is there unless I see "call ended".  

I used Assisted provisioning URLs : https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx250 for our VVX D230 Poly Cordless Phone , but it is not registering to Zoom .On Zoom I can see following message“Offline Factory reset needed for provisioning” I have reset to factory default but problem still persist.

Given the glaring absence of call control for Zoom Appliances, I've been experimenting with a Yealink SipT31G.  Whilst both of the above functions do what they say on the tin, there doesn't seem to be any way to have both enabled at the same time.  If i have call control enabled, I can click dial from my Zoom client, just the way I did with Skype for Business.  If I then start a meeting (with call control still enabled), the line key assigned for Zoom meetings stays green.  However, if I disable call control, then start a meeting, the assigned line key turns red and I can use it to join the audio portion of the meeting from the phone.Am I missing something?  Functionality wise, it seems that we have gone backward from where we were.  None of these were an issue with Skype!  Frustration levels are high at the moment - we're trying to provide a seamless experience for our users, but it just seems as though the 'unified' element is missing.  It's al

Does zoom provide function that support displaying Unique Caller id when making outbound call to any carrier phone number?

Hello! Who among you use Zoom phone? Is it a possible that our customer can contact our Zoom phone number even they are not on Zoom. Thanks 🙂 

I use multiple mobile devices, IPad and Iphone. I have the app downloaded on both and i stay logged in on both. I use my phone for calls and my Ipad for meetings. How can I stop every device from ringing when I get a call through Zoom? it is very disrupting to have every device ringing in the house. 

hi I have same problem too. I use one phone number when I add another number with another user in first 10 minutes both phones work after 10 minutes both not work and in topic write text like in picture. "Your Account is inactive, please contact admin." I go admin panel Zoom everything is ok status active. I assigned 2 and 3 days. I wait and think its it maybe Zoom issue but still not working . I can't connect with number zoom support to solve the problem. Please what should I do what I do wrong . When I research in google there say two things "The admin may need to assign a Zoom Phone license or calling plan." but its ok I check many times... so what should I do. I need someone to help.In picture last call been Aug 20Thanks.

Hi, I was wondering if there was a way to program the dedicated Messages key(voicemail icon) on the Poly VVX 450 to retrieve voicemails from a different extension? We are using a shared extension (extension 900) for voicemails and would like all the phones to connect to this extension when pressing the dedicated Messages key. Is there a way to do this? The "Keys & Positions" section of the Zoom Phone portal doesn't seem to offer this Messages key as configurable. I have seen this discussion from Googling:https://support.onsip.com/hc/en-us/articles/203706354-Polycom-Messages-Button-Direct-Dial-to-Voice-MailboxIs there a way to adapt this method to Zoom Phone on the Poly VVX 450?

This perhaps is more of a suggestion/product feature request than getting an answer, but we have a team of 5 support engineers that answer calls in a rotating queue after business hours, all on Pacific time. One of our engineers likes to work late and is okay taking calls in the late evening, and one of our engineers likes to start early and can take calls early in the morning. However, in the rotation, we're all taking calls at all hours. Is there a way for our engineers to somehow place themselves as the first call in the queue during the late night and morning hours? As first priority, their number would always be called first, and if they aren't able to answer, would proceed through the normal rotation. Once they take themselves off, it would be the normal rotation where the calls are distributed evenly. Ideally, this would probably look like a hybrid sequential followed by rotating call queue.

携帯ではサインインできるのにPCでサインインできなくなりました。パスワードも替えてみましたがダメです。原因がわかりません。 以前は無料で使っていましたが、先日有料バージョンに契約しました。ウィルスバスターが入っているのでそれが邪魔をしているのでしょうか？ 

Our current plans are US/Canada Unlimited Calling, UK/Ireland Unlimited Calling, and a Pay As You Go Plan.I have a US based user requesting to have both the US and UK unlimited calling plan. Can that user be assigned both plans and numbers from each respective country and conduct phones calls as if they're originating in each domestic market and not be charged under the Pay As You Go Plan.

Working on my pilot location for desk phones.  Phone type is Poly VVX2501st setup phone in Phone & Devices, Powered up phone and allowed it to go through the provisioning processAfter many reboots it came up and displays and operates the way it should. Now I am wanting to a change the phone to a static IP, so Home>Settings > Advanced, tried both 456 & 789 as passwords and says it is wrong.Factory reset phone, change password to 789 during setup, After provisioning completes, the phone comes online operates correctly but will not take the 789 password. What am I missing? 

Hi, Can someone help me find the zoom phone recording's ?I can't seem to find where the recordings are stored  Thanks