Phone

Hi all,As the subject says, I am trying to understand what actually means this information in the Analytics & Reports / User Performance Reports. Unique Inbound" & "Unique Outbound" ThanksAlex   

Hi,One of our Zoom Phone users has reported outbound calls to certain external numbers going straight to voicemail when on company WiFi, but when they use Zoom Phone when hotspotting via their mobile the calls go through. We haven't blocked Zoom and nobody else has reported the issue.The user placed the call from their hotspot straight after trying on WiFi and it went straight through so it's not down to the end user not being available as I thought it might be.I don't know what to suggest as to the reason it doesn't work; hoping somebody else can shed some light. Thanks

Hello Zoom Community, Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.

Hi all,Is there any option for a call back?If I want to call a user who is busy right now, is there any way for me to be notified when the user will be available? Or to call him back? any response will be very appreciatedthanksAlex

How  to  open  a  zoom  account

I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?

有料プランで追加購入したがIDが分からずミーティングに参加ができない

Hi everyone!We are new to Zoom, and I'm a little confused with the extensions and phone numbers.  We have one phone license and one phone number.  I've assigned it as the main company number with an auto-receptionist.  My boss is license holder.  So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available.  Do I have to have a phone number in order to receive calls by extension?

Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".

We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results.  When choose a response under "Select Survey Results" the call logs go away.  Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.

Hello all. I have logged multiple calls with zoom and not once have they responded.Hopefully someone can assist. For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number.It works fine in any bowser, but doesnt work anymore in Salesforce. Any suggestions pelase?

Hi everyone, I hope the subject says it all. I totally understand the limitations here, the preferred method for corporate directory or personal directory is the Zoom client or mobile app - got it. But that said, we have this peculiar need so is there anyway to display some kind of shared directory on a physical desk phones? Whether corporate, personal, doesn't matter as long as it can be centrally managed - no integrations needed, if we must upload a CSV somewhere in the back end to populate this directory - so be it. How it's accessed using the phone's menus - also doesn't matter, as long as the user can get to it; their eyes come in contact with the directory and be able to select or search an entry and initiate a call. ThanksBoyan 

Hi everyone, I'm looking for feedback from someone who recently got Poly VVX 250 phones. What we discovered is that VVX 250 come from the factory with LLDP and CDP enabled for VLAN discovery and if that doesn't work (times out) the phone never gets L2 network connectivity and from there you can imagine, no IP, no nothing, forget being dropped into the correct VLAN - zero. It doesn't have any fallback mechanism to, for example drop to native VLAN if those 2 methods fail. Per Poly, if either is enabled, the entire mechanism (plan B) for VLAN identification via DHCP's DVD string is not even attempted. It's stated clearly in their docs and as we found out; both LLDP and CDP are enabled out of the box.  Anyone out there facing this? Sure, the fix is super easy - disable them but that means we must touch the phones and that's a big problem. I was hoping for drop ship, etc and just to be clear - this issue is miles upstream from any ZTP, mac address upload, etc - the thing

I'm wondering if anyone is aware of any shortcut keys to help triage voicemail. We have a phone in a common area that receives a large number of messages a day (>100) that need to be noted for key information and then deleted. This is much more time consuming on Zoom Phone than our prior PBX because there doesn't seem to be a way to delete a message while it is being played. Our monitor has to listen to the whole message and then respond to the menu at the end of message. Are there keypresses I'm not finding that would enable our monitors to triage messages quickly? 

Is there a way if you receive a zoom call on your mobile phone app to then move that call to your zoom desk phone (that has the same number)?

Hi Team ,  Can someone help me with Guide for On premise peering Configuration between For Cisco Unified Border Element (CUBE\SBC) and zoom SBC?.  What are steps from prerequisite to configuration to move system in production, steps as -1. Cisco SBC with Public IP\NAT IP with Firewall port open2. Certificate CA signed 3. Dialpeer cofniguration4. DNS and Firewall ports require to open ... 5. Routing and SIP trunk creation in zoom admin portal under Routing..like this above steps.. can someone share the guide or steps

Hi Everyone, hoping someone here may have an answer for this.We moved to ZoomPhones recently and are connecting to Salesforce using the Zoom CTI.We have an issue where inbound calls to a call queue are attempting to ring offline/busy users/DND users.I can see this in the logs, after expanding the details of the incoming call. It is marking users as 'No Answer' but they are offline/Away/Busy on another call/in DND.We are using Rotating for the call queue distribution, which says it will round robin between available agents, but it is including unavailable agents as well. It seems that the call queue is unable to determine if a user is unavailable until it tries to route the call to them.This is making the Analytics completely incorrect (Offline user for a day has 43 missed calls and apparently answered 23, but they are on holiday's and completely offline haha) as well as creating multiple missed call logs inside of Salesforce which is affecting our task work.Example:Call comes in, and d

Hi,I have just finished a migration of our small business phone system to Zoom Phone and in most respects it works well with the exception of the Mobile (softphone) App.  The ZoomPhone Website shows that there is a softphone app that can be used to make calls on you mobile, but it turns out to NOT be a softphone app after all.  The App is not recognised as a Phone App on our Samsung Android phones so any mobile phone calls are prioritised over Zoom Phone calls (pausing the Zoom call until the actual phone call is dealt with) and because the phone doesn't understand it to be a Phone App you can't answer calls or make calls using standard hands-free technology in the car.  This is going to be a BIG problem for our sales team if we can't get a resolution to this.  Any ideas or workarounds known ?

Has anyone had any luck provisioning the Spectralink Versity VC9240. Followed the Zoom instructions. Getting a "SSL Certificate verification error". (might be related?): I have the three DigiCert Global Root certificates but cannot find instructions on how to import those to the phone (as per the provisioning note from Zoom)

Hello! Is there an option for "Always on top" for the Zoom VOIP? I know there is one for when you are in a meeting/video call, but I have not been able to find any information about that feature being available for the phone.  -Arianna

3 employees. All 3 with cell phones. Outbound phone calls from cell phones to have the main number's caller ID. Inbound calls on main number need to ring all 3 cell phones (unless they've marked DND).  All 3 with desk phones. An additional desk phone in a conference room. (Poly) all 4 desk phones should ring on inbound calls and must be able to make outbound calls that have the main number's caller ID. 2 lines (so 2 concurrent phone calls can happen on PSTN). I already got a calling plan. (We're low volume, so pay-as-you-go.) Thanks in advance, but hey doesn't it seem like Zoom should have a page that helps you cost out your system? I'll write one once I figure out the rules and Zoom can buy it because it'll be so darn useful.

Ich habe ein externes Mikrofon. Am Pc ist in den Einstellungen bei Zoom die Auswahl möglich. Es funktioniert einwandfrei. ist es möglich mit dem Smartphone das externe mikro zu nutzen, wo kann ich das externe Mikro wählen ? vielen Dank     

Hi Zoom! I would like to inquire about the subject above. Can we make a call with those numbers and can they call us back too? Thank you and looking forward to your response

I'm exploring the click to dial feature (https://support.zoom.us/hc/en-us/articles/360027633731). Wondering how the pricing works.I want to embed the phone number link into my website, am I going to pay for every calls initiated from the website?    And does the account with the phone license also the account which owns the phone number? 

Hi! We are new to Zoom phone. For video calls and other appointments we use Google Meet. Is it possible to connect both services to have Zoom phone calls redirected (to a different number / voice mail) when we have a video call / appointment / blocked time in our Google calendar? I only found a solution when Zoom is used for video calls as well. Appreciate your help! Best regards, Kerstin