What does mean "Unique Inbound" & "Unique Outbound"

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Hi all,

As the subject says, I am trying to understand what actually means this information in the

Analytics & Reports / User Performance Reports.

Unique Inbound" & "Unique Outbound"

Thanks

Alex

E

enielsenAnswer

Creator III

I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.

E

enielsenAnswer

Creator III

I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.

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S

sachinzoom

Employee

@enielsen is correct. Just to add this is only for users.

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