Phone

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

 Hi !I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don't find the format description of the events to be received. Is this already supported ? Is it possible to receive real time events of a phone call ? Thanks.

Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon.  The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link messages and some marketing notes to already signed up clients. Anybody done any dev work to do this since Zoom hasn't?

Sharks Sports & Entertainment (SSE) embraces its role as a community gathering spot in the San Jose area. Mostly known for ice hockey, the group also offers figure skating, family entertainment, and concerts to more than 3 million people, and strives to create meaningful connections to deliver memorable experiences for every guest. Learn More Here! Have you seen, or could you see a similar benefit with Zoom Phone? Let us know your thoughts and questions in the comments below!

Buen día! Busque donde solicitar el reembolso del cobro realizado el día de hoy y no encontré nada. Hay información en la comunidad pero las opciones no coinciden. Alguien podría ayudarme?

Has something changed with support?  I used to get a response to all support tickets within a day or so.  Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to someone who can begin to assist me.

Hi! I am hoping that someone here will help me. I need to remove the extension assigned to my Zoom number. How do I do that? Thanks,

I'm enabling local survivability using ZPLS module, its registered and good with its service stats. I'm now finding the option to add SBC under its routing tab as per the guide given in the following link. Unfortunately, I don't see that SBC option. Any help would be appreciated. Configuring Zoom Phone Local Survivability module – Zoom Support  

Hello, I have several lines for different agents and some agents encountering issues they  are unable to successfully utilize the keypress functionality, specifically pressing "1," to accept incoming calls, Any way to fix this?

Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second option to reach me directly for more urgent matters? My business line is forwarded to my admins phone, so I still receive customer texts, but sometimes I would like specific customers to reach me directly. If this is an option, what settings would I adjust?  Thank you in advance. 

It said always failed to register my phone number

I can log in into my zoom acc from online browser but can't log in from ZOOM Cloud Meetings apps. It says invalid email or password. No matter how many times I change the password it still shows the same.

Is there a way to force a phone to ring if it is on silent?

My users within the company are experiencing SMS Message could not be sent. SMS is enabled.  Even after clearing out the application's cache, this error message pops up.

How can I add custom SMS messages to send when I am unable to answer a call?

All of a sudden SMS responses to our LMS system are coming through the Zoom app as well. Texts are being sent through the LMS from an 800 number not associated with Zoom, and when someone responds the response is coming through the Zoom app and it is being sent to a random rep. It is very strange. 

please i will like to know if the zoom phone is reliable and if anyone has used it for more than a year just got it and it got disabled not sure if i can get another one but want to be sure if its reliable. i think i might be disabled maybe because i changed my picture on my status or maybe because i have logged in on 2 diferrent phone but it signed out while i log in on a other phone. zoom didnt give any reason for disabling my account. i will be glad if i could see anyone who have used the service for over a year as changing numbers might spoil the reputation of the company.

Dear all,I do hope all is well. Quick question about zoom and files storage.I have a username and a password in order to access my respective cloud and store and view zoom meetings of the past.Let’s assume that one more or two more persons want to connect with the cloud and store and view their own zoom meetings.Is there a way to grant them separate passwords and separate spaces inside the cloud, which will allow each one of us to view their own videos and prevent them from viewing mine?Please, advise.Best regards,George

When I connect to zoom using the mobile app with an Android phone (Pixel 6 Pro) all bluetooth audio is disabled and I am only able to communicate using the phone itself. Bose sportbuds do not work, neither does vehicle audio.Both were working previous to, and after, the zoom call.This is a relatively new occurrence as both worked in the recent past.Has there been a recent update?Any information/assistance would be greatly appreciated.

I have tried going through so many options but was unable to find help. I was wondering If we can assign a direct number with out using extensions. like normal dial in phone numbers, and able to send and receive sms. but it doesn't seem very simple when setting it up.

Hello, Do users in the queue assigned to the IVR need to have a license? Licensed (Zoom Phone) VS. Basic (Zoom Phone)

I call the number Zoom assigned me, but it doesn't ring anywhere.  I was hoping it would ring on my computer.

Where's the reference manual? It would be nice to get a step by step setup in order, but I don't see anything like that. I fumbled through adding the numbers to users. How do I assign my toll free number to the IRV and setup greetings, departments, etc.? 

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call indicator would appear showing they are currently on a call. If they were available for a call they would show as green.  I called Poly support and they indicated that this is a phone provider setting. However when I called Zoom they indicated that it was either a Poly setting or could be managed with the Power Pack ($25/user/month). My research indicates that power pack has nothing to do with the physical phones and only allows for higher visibility of call traffic on the zoom phone dashboard.  Has anyone else had this issue and if so, how do we fix this? Is this a phone setting or a zoom setting?  Thank you in advance. 

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatchers near the member. Has anyone found a clever way to support this kind of workflow with Zoom Phone? As of now our only idea is to provide our teams with numbers for local emergency dispatchers using the patient's address and a Google API, but if there's a more standard option anyone has discovered we'd be interested in alternatives.