Cannot Send SMS Messages, SMS messages are enabled

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My users within the company are experiencing SMS Message could not be sent.

SMS is enabled. Even after clearing out the application's cache, this error message pops up.

FORE-Craig

Expert

Hi @Rick4

Has it worked previously, or are you setting it up for the first time?

Is this happening in the Zoom desktop computer app, in the Zoom iOS or Android app, or both?

Is there a specific message that appears?

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R

Rick4Author

Explorer

Worked before. Windows OS, specifically a laptop, using the Zoom desktop app. Sent to android phones and sent to iphones, as well. Message shows as "Message Could Not Be Sent" with an option to retry or delete.

Just a text message, so no files included.

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FORE-Craig

Expert

Thank you!

Is it just one person, or everyone? If it is just one person, are they outside your network where there maybe a different firewall setup causing it?

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E

enielsen

Creator III

We don't use the SMS feature and have it disabled, but can one test by using Zoom app on mobile (I assume that the mobile app can also do SMS messaging) when connected via wifi when one's windows app is not working with SMS?

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