Phone

I have an employee that has an issue that whenever someone transfers a call to her, the phone shuts down and reboots in the middle of the conversation. So I tried switching the phone, thinking it might be a hardware issue. I took the phone from our conference room and swapped it because we hardly ever use it. I got the phone up and running on my employees desk, but when I went to plug hers into the conference room, it reboots and asks me for an admin password. I have no idea what this is and have never seen this before. Any ideas?

Good morning, Missing my channels tab in contacts.  I have already signed out and back in to see if this would resolve the issue with no luck.   Can anyone help?   Thank  You

Hi Has anyone successfully ported their BT landline number in UK to zoom phone ?I wanted to check this was possible before I signed up to zoom phone, many thanks 

Hi,I want to ask if it is possible to implement "Media By-Pass" in Zoom Phone and BOYC. The main point is to keep SIP media between the Session Border Controller (SBC) and the client instead of sending it via the Zoom Phone when the SBC and the client are in the same location or network. thank you,

My issue is that calls are not immediately recorded once I pick them up, and I also want to get rid of the auto answering feature.

Can we export the Auto receptionist historical reports to a csv or pdf format?

I know a user can setup an IVR call in to their own DID to check their voicemails. Some users dont have DIDs.Im looking to route 1 DID for all users to call into to check their voicemails. Is there a way to do that.And yes I know they can get voicemail to email and use the mobile or desktop apps, some users are just old school and want to call in to check their voicemail.

Our organization is new to Zoom Phone and trying to set up some specific call routing. We have a main auto receptionist that routes to a call queue which currently goes to a single User, who has a desk phone. This User is our main office receptionist who mostly works from the office (but sometimes from home). She does not want to receive work-related calls outside of her business hours, but we also need her office desk phone to ring 24/7 in case of an after-hours event where the desk is staffed by a different person. I tried to make this happen by setting the User's business hours and then adding different call handling for the our closed hours, but I don't see a way to route calls specifically to the desk phone during closed hours. It appears as an option during open hours, but during business hours, there's only options for the mobile app, desktop app, and Zoom devices.  Is there a better way to make this happen? I'm not sure if I should be trying this from the call qu

We have both Pro & Audio acct's. Still get 'Not allowed" message when calling. The Zoom session template does not include a phone number to use. We had a free Zoom before. The old ID # may be the issue but can't find a way to talk to Zoom,

Calls no longer coming through on mobile app - can see the call history, VM's etc. but did not received call notification at the time of the call.   Have logged out of the app & back in did not resolve the issue?

Hello. I recently started an education online course. As part of your housework the participants will become co-hosts and need to share audio only. During the day I use a windows PC but more often I use my MacBook and I do not get the option or I do not find it to share audio only. When I am the host, I do see the option but not when I am being made co host in a different meeting. How can I resolve this?Thanks for your help.

Hello, is it possible to create a voicemail directory search space so when callers reach the directory, they can only search for users (by name) within said search space?  

From the desktop application, is there a way to monitor the status of desk phones? Right now under Contacts >Desk Phones, it's showing all phones status as "Offline"  

Using Poly Edge and VVX phones. Users are setup with their own voicemail box and also have access to a Call Queue voicemail. When they go in to their mailbox to listen to messages, there is nothing that says if the message was left in a users voicemail box or a call queue mailbox. If using the Desktop or Mobile app it says what mailbox the message was in. I know we can turn on voicemail to email notification that will show them as well. But some users still like using the physical phone. Anyone experience this or find a solution?

me and my friend had ac  vedio chat in zoom version 5.16.10. i believe that i forgot to turn on the new encryption while on meet. i send the link of my persoal id meeting to my friend. please help me that the vedio call is not hacked or not .im dead scared

Hi Team, We have installed few Common area desk phones and they are the member of Call queue, now i am trying to set caller ID for them but in Zoom changing caller ID is only available for Zoom client, not for Desk phone,  Do anyone know how we can manipulate the caller ID or we can to the routing of calls and number manipulation after dialing ??.   

Hi I live in Algeria and I want to buy a zoom phone number, can I do that??Or I have to be a US or Canada resident??

Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant managers access to their employees call logs and/or have reports that can be run on their employees, but rather an admin has to extract this information for them on request.  Additionally, if there was a way to extract this data via an API we could just import it into our own SQL database and create our own reports, which is what we did on our previous phone system. 

Our SaaS business is selling priority support for our enterprise clients.We have an IVR set up with Sales & Support keys. I would also like to have the possibility to have a priority line, "skip the line". Are there ways to build this? A few ideas that crossed my mind:1. Have a call queue (or shared line group?) with an Extension number; pass that extension on to the client. They can enter this in IVR instead of choosing a key. Then they are routing to the Seniors in my team dealing with enterprise.2. Have a dedicated phone number that is not published on our website. Can I have 1 call queue/team that is fed by 2 phone numbers, where 1 phone number takes priority over the other?  Additionally, if the customer would like to stop using the Enterprise packages, ideally I would also like to remove their access to the priority line. 

On the app, if I scroll through history and accidentally tap on a name..... the app immediately starts dailing.  Is there any way to disable this and "confirm" that you want to initiate the call? 

how do I save a zoom call live transcription?

I use Zoom for the softphone for work.  I also use hearing aids.   Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there. I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function. Thanks!

I'm exploring options for setting up automated SMS drip campaigns and wondering if it's possible to integrate such campaigns into the Zoom application, whether it's on a mobile phone or a PC.  I'm interested in any insights or tips that fellow community members might recommend for this purpose. Your expertise would be greatly appreciated!

I have a Zoom Phone - Sales user wishing to play a recording to active call when ever they reach a clients voicemail. Is this a option available for this, if so it work with soft phone or require hardphone for button bypass for speaker to microphone. 

Hi:I am a zoom phone user and my cell phone is iPhone.How I can find co-workers name in Zoom phone app/ phone/ dial in extension number page ? In computer Zoom application, i can find co-workers name in phone functoin.But in cell phone. I can not find user by name, could you help ? thank you.