Phone in not allowed message with new Pro Acct.

Hi gallupsolar,

Please look at Zoom plans and pricing and let us know exactly what plan(s) you have. 

https://zoom.us/pricing

Maybe your plan does not include Zoom Phone, i.e. Zoom One Pro does not include Zoom Phone. 

Zoom Phone plans include calling plans and a USA or Canada telephone number for each license.

US & Canada Metered

Pay As You Go

$120.00/year/user

+ Additional fees for all outbound calls.  See rates

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management PortalHelp Tooltip icon
• SMS & MMSDomesticHelp Tooltip icon
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps

BEST VALUE

US & Canada Unlimited

Unlimited Regional Calling

$ 180.00 /year/user

+ Additional fees for international calls.  See rates

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management PortalHelp Tooltip icon
• SMS & MMSDomesticHelp Tooltip icon
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps
• Optional Add-onUnlimited calling to 19 countriesHelp Tooltip icon

Global Select

Unlimited Regional Calling in one of the 48 Countries and Territories

$ 240.00 /year/user

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management Portal
• SMS & MMS
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps
• Optional Add-onUnlimited calling to 19 countries
• Direct Dial Number

Bottom line - make sure your Zoom plan includes Zoom Phone.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

Welcome to the Zoom Community, @gallupsolar.

I think there is some confusion about your issue. When you say “Phone in is not allowed,” which of the following do you mean:

• into a Meeting or Webinar
• Into a phone (on your account, or external)
• into the Zoom Support line