Phone

We need the SMS feature for answering simple questions with clients, such as "Can you text me your address".  Do we need to do a campaign for just answering questions?  We don't send out mass texts.   

we paid for international calling and when we call out it says our plan does not support it. and why does it take 6 months to get sms.

Does zoom phone can connect to InnoCaption.  like call forwarding? 

After it taking over 6 months to "port" my number from MagicJack to Zoom, the experience has been a dismal failure.      1. voicemail messages showed up on my laptop for a few hours and then disappeared leaving a message "no data" 2. outgoing calls cannot be made using the app on my mobile phone   Communicating with a tech via e-mail is not getting resolution.   Is there a number to actually speak with a human?

I have been having intermittent issues with answering inbound calls from a queue. The call rings to both my cell phone and computer. When I try to answer on my cell phone, I get an error that "Your call cannot be completed as dialed." The call still rings to my computer and is able to be answered successfully. When I look at my call log afterwards, I see an outbound dial to +11234567 that is time stamped at the same time the call came in. This does not happen with every call but does occur at least once or twice a day. After this occurs, I always the Google Play Store and the app is up to date (current version 6.1.11 (23987). The phone is a Samsung Galaxy S21+, Android version 14. Any ideas?

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" feature for company-wide contacts, but for our Partner Care Department, I don't want to add donors to this company-wide list. I want to keep the information within that department. I've searched for a Zoom Phone solution but can't find one.

Is there a way to disable a person from signing out of a call queue or a shared line group?  We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues.  It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile. It also doesn't have to be a Call Queue.  I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered. Thanks.

We are using External Contacts as a system speed dial.  I manually entered the handful of entries that currently appear in this list.  In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users.  Can this list be renamed to System Contacts or similar?

I purchased the $10/mo Zoom Phone plan and no matter what I do, I cannot get it to work. I have a digital number but it does not allow me to make or receive calls and it is very frustrating that no one will talk to you, especially when it's holding up my business. Can anyone provide guidance?  When I try to call, it just says: "Sorry the requested service is not available in your calling plan" but I'm positive that this is what I signed up for. Please help!!!

i cant make it working

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model. Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior. Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications."  This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'm pretty disappointed Zoom has failed to include the feature. Is

I have zoom health business account. For some reason some  of my clients are reporting that my call shows up as SPAM. How do I fix this? I'm located in Ontario, Canada by the way.  Thanks. 

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere. Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider.  Thanks

Is there an easy way to show users which countries are enabled on the account for international calling?  I can see the list in the Admin billing section, but how does a user see which countries are enabled? 

How can we change the default message template that applies when sharing call details from the Zoom Workplace Desktop App? No matter what the status of the call is, the details always state the call is a "missed call" which has confused some of our users. I can't find any answers for this question online or easily find this setting on the web portal. This window pops up when you right-click on a call in the call History and click on Share Call Details.   

We use Poly Edge E450 desk phones with Zoom phone, in addition to softphone. I have a user that is wanting to selectively send an incoming call to his voicemail. However, when he presses the Reject button on the desk phone, it then follows his call handling "when a call is not answered call" instructions which then forwards the call to a call queue. Anyone aware of a way to send the caller to voicemail instead of following call handling? Reject button on desk phone is basically ignore not reject.

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - e...

I purchased a yearly zoom phone subscription and requested to port a phone number.  However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request.  Now I cannot assign the original Zoom number because it says that the number is being processed for porting.  How can I get the whole process canceled so that I can use the original number assigned to me by Zoom?

We have a setup where there are three users that each have their own IVR option from the main IVR prompt.  E.g. press 1 for Leslie, 2 for Henry, etc.  We also have a #4 option for after hours emergencies.  We want each of the users to be able to have normal calls, directly to their extensions (1, 2, 3) to go to voicemail after hours.  But if someone presses 4, to go into the Call Queue (which we already have) for after hours.  I can't change the business hours on the users because then the emergency option doesn't forward to anyone.  And I can't change the business hours on the IVR and use say an "alternate" IVR because Zoom doesn't support multiple IVRs with the same extension.  How can this be accomplished?

Hello all, I find the Phone Assintat quite useful, which hides in idle state. But when a call is active, there is no way to hide or minimize it. If you have several widgets or Speed Dial buttons, it can use a lot of space, and you have to keep moving it around to see the screen behind it (document, web, etc.). I think it should have a minimize option to show just the call control bar during a call. Best regards,David

我们开启Zoom会议，台湾的朋友说点击链接进不去。我看后台设置，启用呼叫国家/地区。增加台湾，显示100美元/月。我想问，是不是100美元，按上面的每分钟计费，到了100美元就结束还是继续收费？ We started the Zoom meeting, and my friends in Taiwan said that they couldn't get in by clicking on the link. I checked the settings and tried to enable the calling country/region. We want to add Taiwan, the fee is $100 / month. I want to ask, is it $100, billed per minute above, ends at $100 or continues to charge?

utilizo dos cámaras para las clases, la cámara coanfitrión, desde el lente frontal del celular hace un gran angular, que hace dos meses atrás no lo hacia y eso hace que al hacer zoom para tener la imagen mas cerca baje la calidad del video, como hago para sacar el gran angular que se pone por default desde la cámara del celular? gracias 

Can this plan be for an individual who isn't in a business and wants a home office phone for people to call during work hours? I own a VoIP IP phone - Yealink T46s with locally hosted FreePBX. I wanted to finally switch to a cloud services provider that would allow my "office" or "work" phone to be active 24/7 through the cloud so anyone could call me using my work number rather than personal. Please let me know if this plan is what I should choose for my needs.

We are looking to map a users secondary emergency address from their home address in Okta.Im told this can be done via API, we have been unsuccessful thus far.We could run the API and It would add an emergency address "As" the user, but never added it to their profile. So  it was just sitting in the emergency address pool, which doesn't help us. Has anyone accomplished this? and can you please help by letting me know how?