Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?
hi windynai,
If your business hours are 24 Hours a Day, 7 Days a Week, check max wait time and when a call is not answered.
If your business hours are custom, you also need to check your settings for closed hours.
Changing phone user settings
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069338
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks,
eliot
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