Phone

We have deployed a number of Poly VVX 500 and VVX450 phones.  It has come to my attention that a user can program the line keys for speed dials, but when the phone is rebooted they no longer show up.   I assume that we need to apply a provisioning template, but I have been searching for hours now and can not find any details on what should be in the template. Anyone have any suggestions?  Directions for me to look?

The Zoom app update 5.8.3 for Zoom Phone Appliance stopped showing the External Contacts on Yealink Zoom Phone Appliance VP59 devices (HaaS). These contacts were setup on the Zoom portal under Phone System Management > Company Info > Account Settings > External Contacts and appeared correctly under version 5.8.0.

I purchased Zoom United, three licenses. Ported an existing phone number and got two new numbers. Worked well for several days. On Friday we were not able to access "phone" it is no longer an option under ADMIN, nor in any of our three profiles. Issued a ticket on Friday, I tried several of the techs' suggestions and nothing has resolved the issue. We've been without phones for four days and I can't get anyone to respond to me. I waited for two hours on a live chat for a phone call from Tier 2 tech. Finally ended chat. No call, no solution. Suggestions?

I was curious how many updates Zoom has had in the past month. I recently had some connection issues, so I updated the app on my iPhone. Not long after, I had an issue whereby someone was unable to call me via Zoom; it came through as a ‘Notification’ only, not as an actual call with a ringtone. My technical support person told me I needed to update Zoom on my phone again. Just curious how many updates there have been lately, and how often I should simply update on a regular basis?

Hello,  This may seem like a silly question but I can't seem to find an answer for this: how do I forward a voicemail in the desktop app and phone? Our receptionist reviews the voicemails but can't forward them onto the intended recipient.  In the Zoom application I am able to view/play/delete the voicemail but can't seem to forward it other than by downloading and sending the file.  In the Zoom phone app I am able to forward using a litany of apps installed on my phone but unable to share it with Zoom. I click "Share with Zoom" and it asks if I want to start a meeting, odd!  Any suggestions? or Can I make a request for a new feature?  Thanks in advance.

I have 3 new Trio 8800's that are doing the same thing. We configured them for use with Zoom. Every morning when we come it has a prompt on the display to set the admin password. This will also happen if I unplug the phone and have it reboot. Same behavior if I issue a software update from the screen. I think what is happening is that every night the phone is checking for software updates and then reverts to the reset password screen. It is running the latest firmware that Zoom supports 7.0.1.1144. If I try to update to the latest firmware from the Poly site it reverts back to the Zoom level.Any ideas?

Buenas Noches, primero que nada felicitar a ZOOM por una gran plataforma pero ahora yo tengo inconvenientes HE COMPRADO UN PLAN POR UN AÑO EL 21 DE JUNIO AHORA NO TENGO MI PLAN, como se puede hacer para solucionar este tema, el AUTORESPONDEDOR no ayuda en este tema por favor si alguien sabe como comunicarnos con ZOOM para solucionar este problema 

Does anyone else have a single line zoom number? I have so many questions. All the training and videos is geared toward multiline/users. I would love to connect with someone and figure out how this all works. Thanks in advance.

Hi is anyone using Zoom Phone and Cisco 8800 series successfully with a Cisco series headset? I have a Cisco 561 connected and paired but there is no audio. I believe that the Aux port needs to be enabled by Zoom on the backend.

Hey there,  Is there any way to see if there is a possible update that will allow you to search for previous texts and see the threads without having to type the persons name/number and start a new message only to see older threads. Scrolling takes too long to find the thread and scrolling lags so much its insane how slow it is just to scroll back 2+ days. Thank you in advance!

Hi We’re porting across our numbers this month and finishing configuring the system this week. Most users will have their own voicemails as well as access to at least one call queue and it’s respective voicemail.  I can foresee an issue where somebody will read a voicemail not meant for them, and it would be preferable if they can mark that voicemail as unread.  Is it possible, and if not, how do we submit a feature request? Thanks

I have a VVX 411 paired to a VVX D60 DECT handset.  When I first provisioned it to Zoom the D60 would ring and take calls.  Now it doesn't ring and when I dial on it there is nothing but silence.  The handset can see the number of messages on the 411 and appears to be paired just fine otherwise.  Likewise on the 411 the paired icon shows in the upper right corner.  Something with Zoom provisioning config has broken this.  Is anyone else using a D60 paired to a VVX?

Hi,Does everybody know if there is a way to import contacts from Iphone to Zoom? I use Zoom Phone via my Mac and it doesn't have my contacts unless i use the app via my Iphone.I wanted to import my whole Iphone contact list into Zoom but cant seem to figure out how?Thanks 

I'm an admin for a company whom is new to using Zoom Phone.We have several licenses amongst employees. Half or so of the employees here have local phone numbers for calling out of the office to the US/Canada using the unlimited US/Canada license within Zoom Phone. The other half just have extensions from the main company line (a toll-free number) and only have a basic Zoom Phone license. How would the second half of employees go about dialing out from the main line? Is that possible with a basic Zoom Phone license?

Hi there. I ordered 300 zoom phone numbers but I thought I asked for a block of 300 DIDs. We are in discussion with our reps with what they actually provided us. I like to have a block of contiguous numbers but I don't see it. Anyone know anything about this? thanks!

We have just started using Zoon Phone.  When we call to external numbers, the line connection is always cut after 15-min call. We are investigating the network setting, device setting, client PC setting related, etc in order to remove the call time limit. However we cant resolve it, so far. We really appreciate if you have such experiences and advise us of the solution.  

I have gone through all the videos and then some. I cannot get my zoom number to ring. It goes to the auto answer and then to voicemail. I've tried setting it to forward to my phone. I've tried turning the assistant off. No matter what I do nothing rings.

Hi All, We use Zoom phone system and have the pro account. The SMS tab has appeared on our phone system today which i assume means SMS via Zoom phone is now available in the UK - I have tried to use this but have the following issue, attached.  I have checked our users and it says user isn't able to use SMS even though it's been enabled at admin level, can any tell me why or if it's not yet live in the UK even though the SMS tab is there? Thanks 

I have a several questions to decide if Zoom phone is worth it. Please help if you know the answers to the next questions: 1. Unclear what "Direct dial number" means, local number? it did say that it can port up to 100 local numbers, and that the process takes few days, so for every country we call we will have a different number on their display? need more insight on this subject.2. "optional add on - unlimited calls to 18+ countries" which 18+ countries? how much does this add-on cost ( **starting** at 120$ is not a precise number) 

We would like to use our Personal Audio Conferences to host 100% call-in meetings (no video component at all). Is there a way to set them up so that an audible tone is heard by the host (and/or all participants) when someone joins the call?

Salve ragazzi,ieri ho scaricato Zoom e ho provato ad importare i contatti dalla mia rubrica, ma quando inserisco il mio numero di cellulare spunta una finestra che dice <<Fornisci il numero di telefono corretto>>. Il numero di telefono è corretto ovviamente, è possibile magari che il sistema lo veda collegato ad un altro mio account Google, con il quale ho fatto accesso automatico tempo fa? Se si, in che modo posso risolvere? Anche se, su quell'account anche spunta il numero, quindi magari non è nemmeno quello il problema, anzi... quando faccio la procedura con quello, mi dice la stessa identica cosa. Quindi, in che modo è possibile risolvere?

Buongiornovolevo sapere se Zoom permetteva di trasmettere durante una conferenza un file audio e nello stesso tempo di poter parlare  senza che si sentisse nella conferenza.                                              grazie  Antonio

I am unable to phone your helpline as my old phone doesn't support "pound" signs. Every other help line in the UK works perfectly well. Why is yours so hard to access. Surely the main thing about support is that it should be easy to access. I would like an answer to why the time menu on the the meeting schedule page doesn't function

Is anyone here a reseller or have the need to help manage various company's systems for phone and/or meetings?  It seems a single email cannot be attached to more than one company at a time.  So, how you are all doing it?  Screen share with the customer is less than ideal in most cases.  Email aliases for each client seems a possible work around.  I hope Zoom is giving consideration around this. 

Hi, I recently used zoom to follow webinars but I noticed that during meetings all notifications from other apps are silenced .. Is this normal? Or is it a bug? Is there a way to activate them (at least the vibration)? Thanks