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Newcomer
Aug 14, 2021 2:52 AM UTC
Question

Zoom suddenly changes to widescreen

I have a problem that the Zoom suddenly changes to widescreen since the last two weeks.

 

Several other users, including myself, are experiencing the same issue.

 

Temporarily, to solve the problem, uncheck the HD option in the video settings to restore the original ratio, but suddenly this happens again.

 

The same problem has been reported previously.

https://www.reddit.com/r/Zoom/comments/hwgqht/zoom_suddenly_became_widescreen_cant_change_back/

 

Regarding this issue, I would appreciate it if someone could tell me how to solve it.

Thanks.

    18 replies

    Community Manager
    Oct 1, 2021 2:14 PM UTC

    Hey @JongSun, it's been some time. How is the widescreen issue? Is it still occurring? Have you tried updating Zoom to the latest version to see if that resolves the issue? 

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    Newcomer
    Mar 3, 2022 12:46 AM UTC

    I'm having this same issue and I have for 6+ months. I've updated zoom, switched cameras, etc. It seems to happen to me when someone is added to the call or someone shares their screen. My camera switches to a widescreen mode that I can't even replicate myself in settings. 

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    Newcomer
    Feb 13, 2022 2:03 PM UTC

    Still an issue!

    Have latest version, still popping out of original ratio into widescreen!

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    Newcomer
    May 18, 2022 8:39 PM UTC

    @RN11_2 This same issue was addressed here: https://devforum.zoom.us/t/host-screen-format-changes-on-its-own/37253/4
    Looks like this is expected behavior. Zoom apparently assumes that 16:9 is always better than 4:3. In the linked issue Tommy from Zoom says "if bandwidth is good enough, the camera size will be updated to HD mode (16:9) automatically after someone joins the meeting which is HD enabled. This is the current design."
    So you're issue is probably caused because someone joined your meeting that was set to 16:9, so Zoom "helpfully" changed yours to match.
    Zoom - please give us the option to stay at 4:3 if we want to!

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    Newcomer
    Jul 10, 2024 3:49 PM UTC

    Nope. Mine is totally random. Sometimmes when I start a meeting it is small screen and sometimes large. This is before anyone joins.

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    Newcomer
    Aug 12, 2022 6:15 PM UTC

    Yes, I think many users would appreciate if the ratio remained at 4:3. Can be so embarrassing when you clean only part of the room that's in view and then Zoom suddenly changes the ratio and everyone can see the mess you hid in the corner haha

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    Newcomer
    Sep 28, 2022 12:40 AM UTC

    I just had this issue for the first time today...it's a problem since I train folks on virtual communication and the importance of how you're framed in the screen. Is there a fix? 

     

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    Newcomer
    Jan 30, 2023 11:01 AM UTC

    This issue has been happening with my Zoom for several months and has begun happening more frequently in recent weeks. It's pretty annoying.

     

    Considering this thread is 2 years old, I believe I already know the answer to my next question, but are there any updates on this being resolved?

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    Newcomer
    Apr 19, 2023 4:01 PM UTC

    This appears to only happen when people join the room, or start sharing.

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    Newcomer
    Jul 17, 2023 3:08 PM UTC

    This is annoying

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    Newcomer
    Jul 28, 2023 7:43 AM UTC

    Following this as well. Very annoying issue!  Set up frame of view as you like it before the meeting... then it randomly changes part-way through! 😱

    I'm going to try setting my camera system setting to low def / 4:3; maybe Zoom will be forced to use the same settings?

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    Newcomer
    Sep 10, 2023 2:24 PM UTC

    I’m having the exact opposite problem. While participating in a zoom meeting, my full screen minimizes to the smaller screen every time there is a screen share and it even happens randomly.

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