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Explorer
Aug 15, 2021 9:49 AM UTC
Solved

Zoom app freezing in windows 11

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

    Newcomer
    Oct 7, 2021 5:06 PM UTC

    Hi! For me my computer freezes

    I need to power off  manually

    38 replies

    Partner
    Sep 25, 2023 12:25 AM UTC

    My computer freezes frequently during a meeting after I purchased a new computer which is on Windows 11.  Please help.

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    Newcomer
    Sep 30, 2023 8:33 PM UTC

    Hello. I have the same problem with Windows 11.

    I am intensively using Zoom for 3 years. I bought a new ASUS i7, win11, 16GB RAM . Now zoom is freezing after 1hour, and I have lost the record of an important conference.

    Please help.

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    Explorer
    Jan 12, 2024 5:53 PM UTC

    I have a top of the line PC and my zoom is crashing in meetings.  How do I get this resolved, I have reinstalled windows and tried everything?

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    Explorer
    Mar 5, 2024 4:52 PM UTC

    Zoom freezing and eventually crashing because of R... - Zoom Community

     

    If you have MSI afterburner or RTSS rivatuner installed it could be causing the crash, check out the post above.

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    Newcomer
    Feb 16, 2024 11:10 AM UTC

    I've been having the same issue for ages. I have a high spec custom built machine and Zoom constantly fails. I've followed the advice on this thread and many others and none of it worked. However - early days but I've found that the following has made a difference so far:

    Go to settings > video > advanced

    Then untick "optimise quality of the video I send with de-noise" and " optimise quality of the video I receive with super resolution".

     

    So far this has worked so far as I open a meeting and can actually select the controls immediately without everything freezing. I can also share my screen without it dropping out but yet to test it with another participant. Keeping my fingers crossed it works because I use Zoom all the time to deliver online masterclasses and have client meetings and dropping out every time I share my screen is a huge issue. Even looked at switching to Google Meet, so if this doesn't work, I think I'll try that for a while.

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    Newcomer
    May 7, 2024 7:00 PM UTC

    I will try this and hope is works, I'm starting to want to give up and try another program. I have daily meetings and it makes me look very unprofessional to keep needing to restart my computer when I'm leading meetings and my screen/video freezes. I've tried disabling and reenabling video which has worked a couple of times, uninstalling and reinstalling Zoom - no change, many other fixes, only shutting down and restarting works - which is not acceptable to be able to be able to continue this way with the line of work I do. I hope they fix it soon.

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    Newcomer
    Mar 17, 2025 10:09 PM UTC

    We are using various Surface Laptops and notice the computer locks up sometimes when in a Zoom meeting.  The experience is almost like the CPU is pegged at 100% where the whole OS and other applications seems slow.  We have noticed that when this is happening, the CPU seems to throttle down to under 0.4Ghz .     Sometimes this lasts 1-2 minutes, and then the CPU throttles back up to over 2+Ghz, and then computer is responsive again.   We have a ticket open wtih Microsoft too.

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