Skip to main content
Explorer
Manthila
Explorer
Aug 15, 2021 9:49 AM UTC
Solved

Zoom app freezing in windows 11

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

      IsmaelgansAnswer
      Newcomer
      Oct 7, 2021 5:06 PM UTC

      Hi! For me my computer freezes

      I need to power off  manually

      View in thread

      38 replies

      Newcomer
      rhm1y
      Newcomer
      Sep 6, 2021 2:15 PM UTC

      Same here., apparently only when I am host and screensharing. I have to launch Task Manager and kill the Zoom process. Zoom then immediately reconnects me to the meeting without any impact on the other participants. Weird.

      Translate
        Explorer
        JDB
        Explorer
        Sep 16, 2021 7:12 PM UTC

        I am having to following the same resolution, end process on task manager and then client relaunches. When this has occurred, I've been the host but someone else was sharing. We were also using Live Transcription at the time. The issue presented with the live transcription freezing, the icons next to participants in the participants list disappearing and I would not interact with the client at all. It also appeared to only present after being connected for more than an hour.

         

        Please Note: I am running Windows 10.

        Translate
        Newcomer
        kushalvarshney
        Newcomer
        Sep 7, 2021 4:34 PM UTC

        Windows 11 crashes during Zoom video calls

        Translate
          Community Manager
          RN11_2
          Community Manager
          Oct 6, 2021 8:46 PM UTC

          Hey @Manthila, @rhm1y, and @kushalvarshney thank you for the feedback on the experience of Zoom with Windows 11. Assuming, we're in the works to releasing updates for the support of the launch of Windows 11. As of now, Zoom is officially not supported, however, Zoom will probably relatively work. You can stay up-to-date with our blog and release notes! 

          Translate
            Newcomer
            kushalvarshney
            Newcomer
            Oct 10, 2021 5:23 PM UTC

            Long back I have reported this to Microsoft as well as, now this issue is sorted after the Windows update.

            Translate
            Newcomer
            LunguIulia
            Newcomer
            Oct 13, 2021 4:43 PM UTC

            Hey, you mean that by updating to Windows 11 all the crashes of Zoom have disappeared?

            Translate
            Newcomer
            IsmaelgansAnswer
            Newcomer
            Oct 7, 2021 5:06 PM UTC

            Hi! For me my computer freezes

            I need to power off  manually

            Translate
              Newcomer
              ChristineGold
              Newcomer
              Jun 14, 2022 7:31 PM UTC

              My computer freezes every time I record, the last 2 weeks - windows 10 - any suggestions?

               

              Translate
                Newcomer
                EmilioPuga
                Newcomer
                Oct 20, 2021 4:47 PM UTC

                I have the same issue in Windows 11, whenever I try to get into a meeting, the app becomes very slow; and when I open settings, it completely freezes. 

                Translate
                  Newcomer
                  EmilioPuga
                  Newcomer
                  Oct 25, 2021 4:50 PM UTC

                  Most of the issues that I had were fixed with today's update, but the app now completely freezes when I open camera related settings (such as video and background & filters). Very annoying.

                  Translate
                  Newcomer
                  DaphneTen
                  Newcomer
                  Dec 10, 2021 5:53 AM UTC

                  I have the same exact problem. Have you found a solution to this issue?

                  Translate
                  Newcomer
                  msantolu
                  Newcomer
                  Oct 22, 2021 2:35 PM UTC

                  for me, now on windows 11, the zoom chat is very slow. the letters take quite some time to appear after i press a key on the keyboard

                  Translate
                  opbluelegend
                  Contributor I
                  opbluelegend
                  Contributor I
                  Oct 29, 2021 5:46 AM UTC

                  Fix 1 – Modify Zoom settings

                  If Zoom keeps crashing on your computer, try adjusting the Video Rendering Method to see if that helps. ... Select the Video tab and click Advanced. Under Video Rendering Method, choose Direct3D11 from the drop-down menu. Restart Zoom for the changes to take effect.

                  Translate
                  Newcomer
                  EmilioPuga
                  Newcomer
                  Nov 4, 2021 9:36 PM UTC

                  Thanks for the fix, but changing the formats did not work. However, I used the Windows problem solver to reset all my camera settings and now everything works just fine.

                  Translate
                  Newcomer
                  yinkamarto
                  Newcomer
                  Jan 12, 2022 6:46 AM UTC

                  Run the app in compatibility mode.

                   Right click on app, properties, compatibility tab, select windows 8 and viola!!!

                  Translate
                  Newcomer
                  mon2one
                  Newcomer
                  Apr 17, 2022 4:25 PM UTC

                  Thank you.  It knocked out my computer audio so troubleshooting that now.  But at least in launched!

                   

                   

                  Translate
                  Newcomer
                  ChristineGold
                  Newcomer
                  Jun 14, 2022 7:31 PM UTC

                  My computer freezes every time I record, the last 2 weeks - windows 10 - any suggestions?

                  Translate
                  Newcomer
                  schultzeworks
                  Newcomer
                  Feb 7, 2023 7:14 PM UTC

                  I solved my problem by getting a wired headset. Apparently, my freezes were due to some bluetooth interference with my wireless headset. 

                   

                  Part of my problem is using the Jabra brand headset by itself. They give you a USB dongle to use and it's USB-A only. All of my laptop ports were USB-C. The Jabra headset is very fickle wihtout their own dedicated dongle. 

                   

                  My wired headset fixed all of the problems.

                   

                  Translate
                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Copyright © Zoom Communications, Inc. All rights reserved.